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- Tasks: Engage with customers, provide excellent service, and support store operations daily.
- Company: Join Screwfix, a leading retailer known for its commitment to customer satisfaction and employee development.
- Benefits: Enjoy discounts, flexible shifts, wellness resources, and a strong pension plan.
- Why this job: Be part of a vibrant team, gain valuable skills, and grow your career in a supportive environment.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: Opportunities for advancement through structured training programmes and a focus on diversity and inclusion.
You’ll be at the core of Screwfix, making sure our customers are the heart of everything we do. You’ll take your time to really get to know them whilst delivering genuinely great service. Our Retail Assistants are vital to the running of a store, so you’ll always be kept busy. And with the help of our excellent training programmes and varied shift patterns to support a healthy work life balance, you’ll be on the right track for a promising career with us!
Opening hours: Monday - Friday (7am to 8pm), Saturday (7am to 6pm), Sunday (9am to 4pm)
- Cycle to Work: Enjoy savings of up to 25-39% on bikes and accessories through the Cycle to Work Scheme.
- High Street Shopping Discounts: Save money at other major high street retailers.
- Share Plans: Become a Kingfisher shareholder with a variety of schemes to choose from.
- Health and Wellbeing: Look after your mind and body with 20% off a Nuffield Gym membership, starting with a Health MOT and free 7-day pass.
- Simply Health: Customise your health plan and claim back money for treatments.
- Long Service Awards: Celebrate your milestones with tangible rewards.
- Pension: Choose your contribution amount and we add as much as 14% per month.
- Life Cover: Receive up to 4x your annual salary through Death in Service payment if you opt into our pension scheme.
- Retail Trust: Access free wellbeing resources, including a confidential counselling service.
- Mental Health Support: We’ve partnered with Mind, the UK’s leading mental health charity, to provide support and tools needed to look after your mental health.
- Self-Development: Take advantage of our amazing learning tools on offer such as LinkedIn Learning.
- Enhanced Family Leave: Our policy and resources are inclusive for all parents and include competitive pay terms.
- Training Programmes: We’re growing, and we want our people to grow with us.
Be yourself at Screwfix. We all do better when we’re celebrated for who we are. A warm, equal and inclusive culture is integral to our culture at Screwfix. Our Employee Inclusion Network, 'Us', helps colleagues to share ideas and work collaboratively in pursuit of a fairer, more diverse workplace.
Applying online is simple. Fill in some basic details and upload your most recent CV. If you’re applying for a S.A. you’ll also need to complete a Situational Judgement Test. Your interview will consist of competency-based questions, and a chat about your experience, knowledge of Screwfix and the role you’ve applied for. Interviews may be held on the phone or over video chat, followed by a visit to store to meet the team.
If we think we’re a good match, we’ll make you an official offer. Once you’ve accepted and we’ve completed the pre-employment checks, you’ll receive your shiny new contract.
Retail Assistant employer: Screwfix Direct Ltd
Contact Detail:
Screwfix Direct Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant
✨Tip Number 1
Familiarise yourself with Screwfix's products and services. Visit your local store to get a feel for the environment and the types of customers they serve. This will help you engage in meaningful conversations during your interview.
✨Tip Number 2
Prepare for competency-based questions by reflecting on your past experiences in customer service or retail. Think of specific examples that demonstrate your ability to handle various situations, as this is likely to come up in your interview.
✨Tip Number 3
Show your enthusiasm for the role by discussing how you align with Screwfix's values, particularly their focus on customer service and teamwork. Be ready to express why you want to be part of their team and how you can contribute.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and what it takes to succeed as a Retail Assistant, which can give you an edge in your interview.
We think you need these skills to ace Retail Assistant
Some tips for your application 🫡
Understand the Role: Before applying, take the time to thoroughly read the job description for the Retail Assistant position. Understand the key responsibilities and skills required, such as customer service and teamwork.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Retail Assistant role. Emphasise any previous customer service experience and your ability to work in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Screwfix and how you can contribute to their team.
Prepare for the Interview: Research common interview questions for retail positions and prepare your answers. Be ready to discuss your experience, how you handle customer interactions, and what you know about Screwfix.
How to prepare for a job interview at Screwfix Direct Ltd
✨Know the Company
Before your interview, take some time to read up on Screwfix. Familiarise yourself with their values, products, and services. A visit to your local Trade Counter can also give you a feel for the environment and customer interactions.
✨Prepare for Competency Questions
Expect competency-based questions during your interview. Think of examples from your past experiences that demonstrate your customer service skills, teamwork, and problem-solving abilities. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Enthusiasm for Customer Service
As a Retail Assistant, customer service is key. Be ready to discuss why you enjoy helping customers and how you would ensure they have a great experience at Screwfix. Your passion for service will set you apart.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the role, training opportunities, or company culture. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
