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For Companies At a Glance
- Tasks: Engage with customers, provide excellent service, and support store operations daily.
- Company: Join Screwfix, a leading retailer known for its commitment to customer satisfaction and employee development.
- Benefits: Enjoy discounts, flexible shifts, wellness resources, and a strong pension plan.
- Why this job: Be part of a vibrant team, gain valuable skills, and grow your career in a supportive environment.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: Opportunities for advancement through structured training programmes and a focus on diversity and inclusion.
The predicted salary is between 24000 - 36000 ÂŁ per year.
You’ll be at the core of Screwfix, making sure our customers are the heart of everything we do. You’ll take your time to really get to know them whilst delivering genuinely great service. Our Retail Assistants are vital to the running of a store, so you’ll always be kept busy. And with the help of our excellent training programmes and varied shift patterns to support a healthy work life balance, you’ll be on the right track for a promising career with us!
Opening hours: Monday - Friday (7am to 8pm), Saturday (7am to 6pm), Sunday (9am to 4pm)
- Cycle to Work: Enjoy savings of up to 25-39% on bikes and accessories through the Cycle to Work Scheme.
- High Street Shopping Discounts: Save money at other major high street retailers.
- Share Plans: Become a Kingfisher shareholder with a variety of schemes to choose from.
- Gym Membership: Look after your mind and body with 20% off a Nuffield Gym membership, starting with a Health MOT and free 7-day pass.
- Simply Health: Customise your health plan and claim back money for treatments.
- Long Service Awards: Celebrate your milestones with tangible rewards.
- Pension: Choose your contribution amount and we add as much as 14% per month.
- Life Cover: Receive up to 4x your annual salary through Death in Service payment if you opt into our pension scheme.
- Retail Trust: Access free wellbeing resources, including a confidential counselling service.
- Mental Health Support: We’ve partnered with Mind, the UK’s leading mental health charity, to provide support and tools needed to look after your mental health.
- Self-Development: Take advantage of our amazing learning tools on offer such as LinkedIn Learning.
- Enhanced Family Leave: Our policy and resources are inclusive for all parents and include competitive pay terms.
- Training Programmes: We’re growing, and we want our people to grow with us.
“You get a different range of tasks every day. One day doing delivery, the next serving customers.” - Joshy Phillips | Service Assistant
“My day is really varied: customer service at the till, picking orders, doing deliveries, stocking shelves and doing store repro.” - Thiago | Trade Counter Assistant
“The supervisor position is a really good opportunity to learn and progress.”
Be yourself at Screwfix. We all do better when we’re celebrated for who we are. Our Employee Inclusion Network, 'Us', helps colleagues to share ideas and work collaboratively in pursuit of a fairer, more diverse workplace.
Applying online is simple. Fill in some basic details and upload your most recent CV. If you’re applying for a S.A. you’ll also need to complete a Situational Judgement Test. Your interview will consist of competency-based questions, and a chat about your experience, knowledge of Screwfix and the role you’ve applied for. Interviews may be held on the phone or over video chat, followed by a visit to store to meet the team.
If we think we’re a good match, we’ll make you an official offer. Once you’ve accepted and we’ve completed the pre-employment checks, you’ll receive your shiny new contract.
Retail Assistant employer: Screwfix Direct Ltd
Contact Detail:
Screwfix Direct Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant
✨Tip Number 1
Familiarise yourself with Screwfix's product range and services. Understanding what they offer will not only help you in the interview but also show your genuine interest in the role.
✨Tip Number 2
Visit a local Screwfix store before your interview. This will give you insight into the store environment, customer interactions, and the team dynamics, which can be beneficial when discussing your experience.
✨Tip Number 3
Prepare for competency-based questions by reflecting on your past experiences. Think of specific examples where you've demonstrated excellent customer service or teamwork, as these are key qualities for a Retail Assistant.
✨Tip Number 4
Show enthusiasm for the training and development opportunities at Screwfix. Expressing your eagerness to learn and grow within the company can set you apart from other candidates.
We think you need these skills to ace Retail Assistant
Some tips for your application 🫡
Understand the Role: Before applying, take the time to thoroughly read the job description for the Retail Assistant position. Understand the key responsibilities and skills required, such as customer service and teamwork.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Retail Assistant role. Emphasise any previous customer service experience and your ability to work in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Screwfix and how you can contribute to their team.
Prepare for the Situational Judgement Test: If you're applying for a Service Assistant position, be ready to complete a Situational Judgement Test. Familiarise yourself with common scenarios you might face in retail and think about how you would respond effectively.
How to prepare for a job interview at Screwfix Direct Ltd
✨Know Your Stuff
Before the interview, make sure to read up on Screwfix and its values. Familiarise yourself with their products and services, as well as any recent news or initiatives. This will show your genuine interest in the company and help you answer questions more confidently.
✨Customer Service Focus
As a Retail Assistant, customer service is key. Be prepared to discuss your previous experiences in customer-facing roles. Think of specific examples where you went above and beyond for a customer, as this will demonstrate your commitment to providing great service.
✨Practice Competency Questions
Expect competency-based questions during the interview. Prepare by thinking of situations where you've demonstrated skills like teamwork, problem-solving, and adaptability. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Be Yourself
Screwfix values authenticity and inclusivity. Don’t be afraid to let your personality shine through during the interview. Share your passions and interests, and how they align with the company culture. This will help you connect with the interviewers on a personal level.
