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For Companies At a Glance
- Tasks: Engage with customers and provide top-notch service in a busy retail environment.
- Company: Join Screwfix, a leading retailer with a focus on customer satisfaction.
- Benefits: Enjoy discounts, health perks, and a competitive salary while building your career.
- Why this job: Be part of a dynamic team and gain valuable skills for your future.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn.
- Other info: Flexible shifts and excellent training programmes to support your growth.
Everything we do starts with the people we serve. We’re proud to be the traders behind the tradespeople: the nuts and bolts behind the job, always ready to save the day (or at least the project).
From power tools to workwear, cables to pipe fittings, we offer over 60,000 products across 900+ stores – and that’s not to mention our industry-leading digital services. Join Screwfix and be part of a team of experts who get the job done quickly, affordably, and always with a smile.
You’ll be at the core of Screwfix, making sure our customers are the heart of everything we do. You’ll take your time to really get to know them whilst delivering genuinely great service. Our Retail Assistants are vital to the running of a store, so you’ll always be kept busy. And with the help of our excellent training programmes and varied shift patterns to support a healthy work life balance, you’ll be on the right track for a promising career with us!
Opening hours:
Monday – Friday (7am to 8pm)
Saturday (7am to 6pm)
Sunday (9am to 4pm)
WHAT’S IT LIKE TO BE A RETAIL ASSISTANT?
- Host – you’ll welcome customers into your store, understand what they need, guide them to the right products, and make it super easy for them
- Warehouse standards – you’ll assist with deliveries, maintaining product stock, collecting customer orders and keeping standards high
- Part of the team – you’ll join a team who take pride in their store, work together and have lots of fun along the way!
- Amazing at giving great service, with a positive can‑do, no‑nonsense approach
- Prepared to work hard and make the most of our training
- A great communicator who loves to help people
- Willing to learn, you don’t need retail experience to succeed
- Friendly, flexible, reliable, honest and enthusiastic!
WHAT’S IN IT FOR ME?
- Joining Screwfix means joining a growing team – full of support, opportunities, and fun!
- We offer a competitive salary
- 28 days annual leave (including an allowance for Bank Holidays). Increasing with length of service, up to a maximum of 33 days annual leave.
- Award‑winning company pension scheme – up to 14% Kingfisher contribution!
- Life cover
- 20% discount with Screwfix and B&Q
- Discounted healthcare
- Company share save schemes
- Excellent training and ongoing development, we’ll also help you be the best you can be.
Follow us and find out more on our LinkedIn, Instagram & Twitter pages!
Apply now! – Upload your CV and complete your application
Please note, this advert may close early if the appropriate number of applications has been reached.
*Our hourly rates may include a location allowance which is reviewed annually and may change.
*Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
*If you require any additional support or adjustments to help you make an application, please contact us at careers@screwfix.com
Cycle to work
Whether you’re a keen cyclist or looking to take up a healthy hobby, enjoy savings of up to 25‑39% on bikes and accessories through the Cycle to Work Scheme.
High Street Shopping Discounts
As well as discounts at Screwfix and B&Q, you can save money at other major high‑street retailers.
Share Plans
Become a Kingfisher shareholder with a variety of schemes to choose from.
Look after your mind and body with 20% off a Nuffield Gym membership, starting with a Health MOT and free 7‑day pass.
Simply Health
From dental care to acupuncture, you can customise your health plan and claim back money for treatments.
Long Service Awards
From extra pay to bonus holiday days, we’ll celebrate your milestones with tangible rewards. It’s our way of thanking you for building a career with us.
Pension
With our award‑winning pension plan, you choose your contribution amount and we add as much as 14% per month.
Life Cover
If you opt into our pension scheme, you’ll receive up to 4× your annual salary through Death in Service payment.
Retail Trust
Look after your mental health with free wellbeing resources, including a confidential counselling service.
Screwfix and B&Q Discounts
As a member of the Kingfisher group, you’ll enjoy 20% off all B&Q and Screwfix products.
Mind Training
We’ve partnered with Mind, the UK’s leading mental health charity, to provide our colleagues the support and tools needed to look after your mental health.
Screwfix Community
Whether you’re working from our stores, our offices or your home, you can easily stay in touch with colleagues and access the resources you need.
Self‑Development
Whether you want to advance your job related skills or learn how to play the guitar, take advantage of our amazing learning tools on offer such as LinkedIn Learning.
Enhanced Family Leave
Our Enhanced Family Leave policy and resources are inclusive for all parents and include competitive pay terms, going above and beyond statutory requirements.
Training programmes
We’re growing, and we want our people grow with us. That’s why we pull out all the stops to make sure our people continue to learn and develop new skills. It’s all about giving you the tools to build a career that’s right for you.
\”You get a different range of tasks every day. One day doing delivery, the next serving customers.\”
\”You get a different range of tasks every day. One day doing delivery, the next serving customers.\” Joshy Phillips | Service Assistant
\”My day is really varied: customer service at the till, picking orders, doing deliveries, stocking shelves and doing store repro.\”
\”My day is really varied: customer service at the till, picking orders, doing deliveries, stocking shelves and doing store repro.\” Thiago | Trade Counter Assistant
\”The supervisor position is a really good opportunity to learn and progress\”
Be yourself at Screwfix
We all do better when we’re celebrated for who we are. Which is why a warm, equal and inclusive culture is integral to our culture at Screwfix. Our Employee Inclusion Network, \’Us\’, helps colleagues to share ideas and work collaboratively in pursuit of a fairer, more diverse workplace. With the support of our leadership team, \’Us\’ is comprised and led by true Ambassadors for Diversity & Inclusion. It’s an open space where colleagues can share experiences, learn about allyship, and ultimately, feel free to be themselves.
Applying online is simple. Fill in some basic details and upload your most recent CV. If you’re applying for a S.A. you’ll also need to complete a Situational Judgement Test.
Interview
Prior to your interview, we recommend a thorough read of our careers page and even a trip to your local Trade Counter, to learn as much about us as possible. Your interview will consist of competency‑based questions, and a chat about your experience, knowledge of Screwfix and the role you’ve applied for. Interviews may be held on the phone or over video chat, followed by a visit to store to meet the team.
Offer
If we think we’re a good match, we’ll make you an official offer. Once you’ve accepted and we’ve completed the pre‑employment checks, you’ll receive your shiny new contract.
Retail Assistant
Retail Assistant
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Retail Assistant employer: Screwfix Direct Ltd.
Contact Detail:
Screwfix Direct Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant
✨Tip Number 1
Get to know Screwfix inside out! Before your interview, check out their website and maybe even pop into a local store. This way, you can chat about what you’ve learned and show them you’re genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Prepare for those competency-based questions by thinking of examples from your past experiences that showcase your skills. We all have stories to tell, so make sure yours shine!
✨Tip Number 3
Don’t forget to ask questions during your interview! It shows you’re engaged and keen to learn more about the company culture and the role. Plus, it’s a great way to see if Screwfix is the right fit for you.
✨Tip Number 4
Apply through our website for a smoother process! It’s quick and easy, and you’ll be one step closer to joining the Screwfix family. Let’s get you on that career path together!
We think you need these skills to ace Retail Assistant
Some tips for your application 🫡
Know Your Stuff: Before you start writing your application, take a good look at the job description. Make sure you understand what Screwfix is all about and how you can contribute to making customers feel valued. This will help you tailor your application to show that you’re the perfect fit!
Be Yourself: We want to see the real you! Don’t be afraid to let your personality shine through in your application. Share your experiences and what makes you unique, as this will help us get to know you better and see how you’d fit into our team.
Highlight Relevant Experience: When detailing your work history, focus on experiences that relate to customer service or retail. Use specific examples to demonstrate how you've gone above and beyond for customers in the past. This will show us that you understand the importance of great service!
Apply Through Our Website: Make sure to apply directly through our website for a smooth application process. It’s super easy – just fill in your details and upload your CV. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Screwfix Direct Ltd.
✨Know Your Stuff
Before the interview, take some time to really understand Screwfix and what they stand for. Familiarise yourself with their products, services, and values. This will not only help you answer questions more confidently but also show your genuine interest in the role.
✨Practice Makes Perfect
Since the interview will include competency-based questions, it’s a good idea to prepare by practising your responses. Think of examples from your past experiences that demonstrate your customer service skills, teamwork, and problem-solving abilities. The STAR method (Situation, Task, Action, Result) can be super helpful here!
✨Dress the Part
Even if the interview is over video chat, make sure to dress smartly. A neat appearance shows professionalism and respect for the opportunity. Plus, it can boost your confidence during the interview!
✨Ask Questions
At the end of the interview, don’t forget to ask questions! This shows that you’re engaged and interested in the role. You might want to ask about the training programmes or how success is measured for Retail Assistants at Screwfix. It’s a great way to learn more and leave a positive impression.