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For Companies At a Glance
- Tasks: Deliver exceptional customer service and keep the store running smoothly.
- Company: Join Screwfix, a leading retailer with a focus on customer satisfaction.
- Benefits: Enjoy discounts, health cover, and a competitive pension plan.
- Why this job: Be part of a dynamic team and kickstart your career in retail.
- Qualifications: No specific qualifications needed, just a passion for helping customers.
- Other info: Great training programmes and opportunities for career progression await you.
The predicted salary is between 12000 - 18000 £ per year.
- Unit 1 Caddsdown Industrial Park, Clovelly Road, Bideford, EX39 3DX
Overview
You’ll be at the core of Screwfix, making sure our customers are the heart of everything we do. You’ll take your time to really get to know them whilst delivering genuinely great service. Our Retail Assistants are vital to the running of a store, so you’ll always be kept busy. And with the help of our excellent training programmes and varied shift patterns to support a healthy work life balance, you’ll be on the right track for a promising career with us!
Working Hours
Opening hours: Monday – Friday (7am to 8pm), Saturday (7am to 6pm), Sunday (9am to 4pm).
Benefits and Perks
- Cycle to work: savings of up to 25-39% on bikes and accessories.
- High Street Shopping Discounts: savings at Screwfix, B&Q and other major high street retailers.
- Share Plans: Kingfisher shareholder schemes.
- Health: 20% off Nuffield Gym membership with Health MOT and 7-day pass.
- Health Cover: Simply Health plan for dental, acupuncture and more.
- Long Service Awards: rewards for milestones (extra pay, bonus holiday days).
- Pension: employer contribution up to 14% per month.
- Life Cover: death in service up to 4x annual salary (pension participant).
- Retail Trust: mental health resources and confidential counselling.
- Screwfix and B&Q Discounts: 20% off products as a Kingfisher member.
- Mind Training: mental health support and tools via Mind partnership.
- Screwfix Community: stay connected with colleagues and access resources.
- Self-Development: learning tools including LinkedIn Learning.
- Enhanced Family Leave: inclusive, competitive pay terms beyond statutory requirements.
Learning & Career Development
- Training programmes: ongoing learning to grow skills and career with us.
- First Steps to Management: 16-week programme for Service Assistants toward Trade Counter Supervisor.
- Power Up to Trade+: 12-15 month Apprenticeship at Level 2 toward Trade+ Sales Supervisor.
- Trade Up to Branch Manager: 15 months to achieve Level 4 Retail Manager Apprenticeship and leadership skills.
- Learning for Life: broader life skills and Maths/English coaching with Skills Forward.
Employee Experience
You’ll hear from colleagues about varied daily tasks and opportunities for progression, and you’ll be encouraged to be yourself in an inclusive culture. Our Employee Inclusion Network, Us, supports diversity and allyship.
Application Process
Applying online is simple. Fill in details and upload your CV. If you’re applying for a Service Assistant, you’ll also complete a Situational Judgement Test. Interview will be competency-based, with a discussion of your experience, knowledge of Screwfix and the role. Interviews may be over the phone, video, or in-store.
Offer
If shortlisted, you’ll receive an official offer after pre-employment checks and sign your contract.
Role
Retail Assistant
Location
- Unit 1 Caddsdown Industrial Park, Clovelly Road, Bideford, EX39 3DX
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Retail Assistant employer: Screwfix Direct Ltd
Contact Detail:
Screwfix Direct Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant
✨Tip Number 1
Get to know Screwfix! Before your interview, do a bit of homework on the company. Familiarise yourself with their products and services, and think about how you can contribute to their mission of great customer service.
✨Tip Number 2
Practice makes perfect! Prepare for those competency-based questions by thinking of examples from your past experiences that showcase your skills. We want to hear about times when you’ve gone above and beyond for customers or worked well in a team.
✨Tip Number 3
Dress the part! When you come in for your interview, make sure you look smart and professional. It shows you’re serious about the role and respect the company’s values.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Assistant
Some tips for your application 🫡
Know Your Stuff: Before you start writing your application, take a moment to really understand what the Retail Assistant role is all about. Familiarise yourself with Screwfix's values and how you can contribute to making customers feel valued.
Tailor Your CV: Don’t just send out the same CV for every job. Make sure to highlight your relevant experience and skills that match the Retail Assistant position. We want to see how you can bring your unique flair to our team!
Be Genuine: When writing your cover letter, let your personality shine through! We love authenticity, so share your passion for customer service and why you’re excited about joining Screwfix. It’s all about making that connection.
Apply Through Our Website: We’ve made applying super easy! Head over to our website, fill in your details, and upload your CV. It’s the best way to ensure your application gets into the right hands quickly.
How to prepare for a job interview at Screwfix Direct Ltd
✨Know Your Stuff
Before the interview, make sure you research Screwfix thoroughly. Understand their values, products, and customer service approach. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a Retail Assistant, you'll be interacting with customers all day. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone, as this will resonate well with the interviewers.
✨Be Ready for Competency Questions
Expect competency-based questions during your interview. Practice answering questions like 'Tell me about a time you dealt with a difficult customer' or 'How do you prioritise tasks during busy periods?' Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Dress the Part
Even if the interview is casual, it's important to dress smartly. Aim for a neat and professional appearance that reflects the company culture. This shows respect for the interview process and helps create a positive first impression.