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For Companies At a Glance
- Tasks: Welcome customers, assist with stock, and ensure a fun shopping experience.
- Company: Join Screwfix, a vibrant team dedicated to great customer service.
- Benefits: Enjoy competitive pay, 28 days leave, and discounts at Screwfix and B&Q.
- Why this job: Gain valuable skills and grow your career in a supportive environment.
- Qualifications: No retail experience needed, just a positive attitude and willingness to learn.
- Other info: Flexible shifts and excellent training programmes for career advancement.
- East Moors Road, Ocean Way, Cardiff, CF24 5EE
Overview
You’ll be at the core of Screwfix, making sure our customers are the heart of everything we do. You’ll take your time to really get to know them whilst delivering genuinely great service. Our Retail Assistants are vital to the running of a store, so you’ll always be kept busy. And with the help of our excellent training programmes and varied shift patterns to support a healthy work life balance, you’ll be on the right track for a promising career with us!
Availability needed:
From 5.30am – Monday, Tuesday and Wednesday
From 6.30am Thursday to Sunday
Due to remote location, own transport is desirable
Key responsibilities
WHAT’S IT LIKE TO BE A RETAIL ASSISTANT?
- Host – you’ll welcome customers into your store, understand what they need, guide them to the right products, and make it super easy for them
- Warehouse standards – you’ll assist with deliveries, maintaining product stock, collecting customer orders and keeping standards high
- Part of the team – you’ll join a team who take pride in their store, work together and have lots of fun along the way!
Required skills & experience
- Amazing at giving great service, with a positive can-do, no-nonsense approach
- Prepared to work hard and make the most of our training
- A great communicator who loves to help people
- Willing to learn, you don’t need retail experience to succeed
- Friendly, flexible, reliable, honest and enthusiastic!
WHAT’S IN IT FOR ME?
- Joining Screwfix means joining a growing team – full of support, opportunities, and fun!
- We offer a competitive salary
- 28 days annual leave (including an allowance for Bank Holidays). Increasing with length of service, up to a maximum of 33 days annual leave.
- Award-winning company pension scheme – up to 14% Kingfisher contribution!
- Life cover
- 20% discount with Screwfix and BQ
- Discounted healthcare
- Company share save schemes
- Excellent training and ongoing development, we’ll also help you be the best you can be.
Follow us and find out more on our LinkedIn, Instagram & Twitter pages!
Apply now! – Upload your CV and complete your application
Please note, this advert may close early if the appropriate number of applications has been reached.
Our hourly rates may include a location allowance which is reviewed annually and may change.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
If you require any additional support or adjustments to help you make an application, please contact us at careers@screwfix.com
#LI-DNI
Cycle to work
Whether you’re a keen cyclist or looking to take up a healthy hobby, enjoy savings of up to 25-39% on bikes and accessories through the Cycle to Work Scheme.
High Street Shopping Discounts
As well as discounts at Screwfix and B&Q, you can save money at other major high street retailers.
Share Plans
Become a Kingfisher shareholder with a variety of schemes to choose from.
Look after your mind and body with 20% off a Nuffield Gym membership, starting with a Health MOT and free 7-day pass.
Simply Health
From dental care to acupuncture, you can customise your health plan and claim back money for treatments.
Long Service Awards
From extra pay to bonus holiday days, we’ll celebrate your milestones with tangible rewards. It’s our way of thanking you for building a career with us.
Pension
With our award-winning pension plan, you choose your contribution amount and we add as much as 14% per month.
Life Cover
If you opt into our pension scheme, you’ll receive up to 4x your annual salary through Death in Service payment.
Retail Trust
Look after your mental health with free wellbeing resources, including a confidential counselling service.
Screwfix and B&Q Discounts
As a member of the Kingfisher group, you’ll enjoy 20% off all B&Q and Screwfix products.
Mind Training
We’ve partnered with Mind, the UK’s leading mental health charity, to provide colleagues with the support and tools needed to look after your mental health.
Screwfix Community
Whether you’re working from our stores, our offices or your home, you can easily stay in touch with colleagues and access the resources you need.
Self-Development
Whether you want to advance your job related skills or learn how to play the guitar, take advantage of our learning tools such as LinkedIn Learning.
Enhanced Family Leave
Our Enhanced Family Leave policy and resources are inclusive for all parents and include competitive pay terms, going above and beyond statutory requirements.
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Training programmes
We’re growing, and we want our people grow with us. That’s why we pull out all the stops to make sure our people continue to learn and develop new skills. It’s all about giving you the tools to build a career that’s right for you.
First Steps to Management
This 16 week programme is open to Service Assistants looking to make the first step into management. Learning specialist skills on-the-job, this programme offers a clear path to a Trade Counter Supervisor role.
Power Up to Trade+
Want to power up your career? A 12-15 month programme that gives you a Trade Supplier Apprenticeship at level 2. This is a blend of practical and online learning, this programme provides the tools and knowledge you need to become a Trade+ Sales Supervisor.
Trade Up to Branch Manager
Over 15 months, you’ll undertake close supervision and structured learning as you learn how to run a store. By the end of this programme, you’ll have a Level 4 Retail Manager Apprenticeship and a strong knowledge of how to motivate and develop a team.
Learning for Life
At Screwfix, we believe that opportunity should always be open to all. So whatever business level you’re at, you can learn wider life skills to help you succeed in areas outside of work. We’ve also partnered with Skills Forward, which offers Maths and English coaching to colleagues and their families both.
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“You get a different range of tasks every day. One day doing delivery, the next serving customers.”
“You get a different range of tasks every day. One day doing delivery, the next serving customers.” Joshy Phillips | Service Assistant
“My day is really varied: customer service at the till, picking orders, doing deliveries, stocking shelves and doing store repro.”
“My day is really varied: customer service at the till, picking orders, doing deliveries, stocking shelves and doing store repro.” Thiago | Trade Counter Assistant
“The supervisor position is a really good opportunity to learn and progress”
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Be yourself at Screwfix
We all do better when we’re celebrated for who we are. Which is why a warm, equal and inclusive culture is integral to our culture at Screwfix. Our Employee Inclusion Network, \”Us\”, helps colleagues to share ideas and work collaboratively in pursuit of a fairer, more diverse workplace. With the support of our leadership team, ‘Us’ is comprised and led by true Ambassadors for Diversity & Inclusion. It’s an open space where colleagues can share experiences, learn about allyship, and ultimately, feel free to be themselves.
Applying online is simple. Fill in some basic details and upload your most recent CV. If you’re applying for a S.A. you’ll also need to complete a Situational Judgement Test.
Interview
Prior to your interview, we recommend a thorough read of our careers page and even a trip to your local Trade Counter, to learn as much about us as possible. Your interview will consist of competency-based questions, and a chat about your experience, knowledge of Screwfix and the role you’ve applied for. Interviews may be held on the phone or over video chat, followed by a visit to store to meet the team.
Offer
If we think we’re a good match, we’ll make you an official offer. Once you’ve accepted and we’ve completed the pre-employment checks, you’ll receive your shiny new contract.
Retail Assistant
Retail Assistant
- East Moors Road, Ocean Way, Cardiff, CF24 5EE
#J-18808-Ljbffr
Retail Assistant employer: Screwfix Direct Ltd
Contact Detail:
Screwfix Direct Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant
✨Tip Number 1
Get to know Screwfix inside out! Before your interview, check out our careers page and visit a local store. This way, you’ll be able to chat confidently about what we do and show that you’re genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for those competency-based questions by thinking of examples from your past experiences where you’ve shown great customer service or teamwork. We love hearing about how you’ve made a difference!
✨Tip Number 3
Be yourself during the interview! We want to see the real you, so don’t be afraid to let your personality shine through. Show us your enthusiasm for helping customers and being part of a fun team!
✨Tip Number 4
Apply through our website! It’s super easy to upload your CV and complete your application. Plus, it shows you’re keen on joining the Screwfix family right from the start!
We think you need these skills to ace Retail Assistant
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your enthusiasm for customer service and teamwork.
Tailor Your CV: Make sure your CV is tailored to the Retail Assistant role. Highlight any relevant experience or skills that match what we’re looking for, like communication and a positive attitude. It’ll help us see why you’d be a great fit!
Keep It Clear and Concise: We love a well-structured application! Keep your writing clear and to the point. Use bullet points where necessary and make sure it’s easy for us to read. A tidy application reflects your attention to detail!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at Screwfix Direct Ltd
✨Know Your Stuff
Before your interview, take some time to read up on Screwfix and what they stand for. Familiarise yourself with their products and services, and maybe even pop into a local store to get a feel for the environment. This will show that you're genuinely interested and prepared.
✨Show Off Your People Skills
As a Retail Assistant, customer service is key. Be ready to share examples of how you've helped customers in the past or how you would approach a tricky situation. Highlight your communication skills and your positive attitude – it’s all about making customers feel valued!
✨Be Flexible and Reliable
Screwfix values flexibility, so be sure to express your willingness to work varied shifts. Mention any previous experience where you’ve had to adapt quickly or manage your time effectively. Reliability is crucial, so emphasise your commitment to being there for your team and customers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to ask about training opportunities or what a typical day looks like for a Retail Assistant. It’s a great way to engage and leave a lasting impression.
