Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers and provide top-notch service while keeping the store running smoothly.
- Company: Join Screwfix, a vibrant company that values its people and customers.
- Benefits: Enjoy discounts, health perks, and a competitive salary with flexible shifts.
- Why this job: Be at the heart of customer service and gain valuable skills for your career.
- Qualifications: No specific qualifications needed, just a passion for helping others!
- Other info: Great opportunities for growth and development in a supportive environment.
Lower Glencairn Street, , Kilmarnock, KA1 4BY
You’ll be at the core of Screwfix, making sure our customers are the heart of everything we do. You’ll take your time to really get to know them whilst delivering genuinely great service. Our Retail Assistants are vital to the running of a store, so you’ll always be kept busy. And with the help of our excellent training programmes and varied shift patterns to support a healthy work life balance, you’ll be on the right track for a promising career with us!
Opening hours:
Monday – Friday (7am to 8pm)
Saturday (7am to 6pm)
Sunday (9am to 4pm)
01 / 14
Responsibilities
- You’ll be at the core of Screwfix, making sure our customers are the heart of everything we do.
- You’ll take your time to really get to know them whilst delivering genuinely great service.
- Our Retail Assistants are vital to the running of a store, so you’ll always be kept busy.
- With the help of our excellent training programmes and varied shift patterns to support a healthy work life balance, you’ll be on the right track for a promising career with us!
Benefits
- Cycle to work: Whether you’re a keen cyclist or looking to take up a healthy hobby, enjoy savings of up to 25-39% on bikes and accessories through the Cycle to Work Scheme.
- High Street Shopping Discounts: Save money at Screwfix, B&Q and other major high street retailers.
- Share Plans: Become a Kingfisher shareholder with a variety of schemes to choose from.
- Look after your mind and body with 20% off a Nuffield Gym membership, starting with a Health MOT and free 7-day pass.
- Simply Health: From dental care to acupuncture, you can customise your health plan and claim back money for treatments.
- Long Service Awards: From extra pay to bonus holiday days, we’ll celebrate milestones with tangible rewards.
- Pension: Our award-winning pension plan; contributions up to 14% per month.
- Life Cover: If you opt into our pension scheme, you’ll receive up to 4x your annual salary through Death in Service.
- Retail Trust: Free wellbeing resources, including a confidential counselling service.
- Screwfix and B&Q Discounts: 20% off all B&Q and Screwfix products.
- Mind Training: Support and tools to look after mental health.
- Screwfix Community: Access resources and stay in touch with colleagues.
- Self-Development: Access learning tools such as LinkedIn Learning.
- Enhanced Family Leave: Inclusive for all parents with competitive pay terms.
- Training programmes: Ongoing learning and development opportunities.
Additional Programmes
- First Steps to Management: A 16 week programme for Service Assistants progressing to a Trade Counter Supervisor role.
- Power Up to Trade+: A 12-15 month programme for a Trade Supplier Apprenticeship at level 2, aiming to become a Trade+ Sales Supervisor.
- Trade Up to Branch Manager: Over 15 months, aiming for a Level 4 Retail Manager Apprenticeship and team leadership skills.
- Learning for Life: Wider life skills and Maths/English coaching through Skills Forward.
Statements from Colleagues
- “You get a different range of tasks every day. One day doing delivery, the next serving customers.”
- “You get a different range of tasks every day. One day doing delivery, the next serving customers.”
- “My day is really varied: customer service at the till, picking orders, doing deliveries, stocking shelves and doing store repro.”
- “My day is really varied: customer service at the till, picking orders, doing deliveries, stocking shelves and doing store repro.”
- “The supervisor position is a really good opportunity to learn and progress”
Be yourself at Screwfix
We all do better when we’re celebrated for who we are. Which is why a warm, equal and inclusive culture is integral to our culture at Screwfix. Our Employee Inclusion Network, \’Us\’, helps colleagues to share ideas and work collaboratively in pursuit of a fairer, more diverse workplace. With the support of our leadership team, ‘Us’ is comprised and led by true Ambassadors for Diversity & Inclusion. It’s an open space where colleagues can share experiences, learn about allyship, and ultimately, feel free to be themselves.
Applying online is simple. Fill in some basic details and upload your most recent CV. If you’re applying for a S.A. you’ll also need to complete a Situational Judgement Test.
Interview
Prior to your interview, we recommend a thorough read of our careers page and even a trip to your local Trade Counter, to learn as much about us as possible. Your interview will consist of competency-based questions, and a chat about your experience, knowledge of Screwfix and the role you’ve applied for. Interviews may be held on the phone or over video chat, followed by a visit to store to meet the team.
Offer
If we think we’re a good match, we’ll make you an official offer. Once you’ve accepted and we’ve completed the pre-employment checks, you’ll receive your shiny new contract.
Retail Assistant
#J-18808-Ljbffr
Retail Assistant employer: Screwfix Direct Ltd
Contact Detail:
Screwfix Direct Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant
✨Tip Number 1
Get to know Screwfix inside out! Before your interview, take a stroll to your local store and chat with the team. This will not only give you insights into their culture but also show your genuine interest in the role.
✨Tip Number 2
Practice makes perfect! Prepare for those competency-based questions by thinking of examples from your past experiences that showcase your skills. We want to see how you handle different situations, so be ready to share!
✨Tip Number 3
Don’t forget to highlight your customer service skills! As a Retail Assistant, you’ll be at the heart of what we do. Share stories that demonstrate your ability to connect with customers and provide top-notch service.
✨Tip Number 4
Apply through our website for a smoother process! It’s quick and easy, plus you’ll get all the latest updates on your application. We’re excited to see your application come through!
We think you need these skills to ace Retail Assistant
Some tips for your application 🫡
Know Your Stuff: Before you start writing, take a good look at the job description. Make sure you understand what we're looking for in a Retail Assistant. Tailor your application to highlight how your skills and experiences match our needs.
Be Yourself: We want to see the real you! Don’t be afraid to let your personality shine through in your application. Share your passion for customer service and any relevant experiences that show how you can contribute to our team.
Keep It Clear and Concise: When it comes to your CV and cover letter, clarity is key. Use simple language and bullet points to make it easy for us to read. Highlight your achievements and relevant experience without going overboard.
Apply Through Our Website: Make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at Screwfix Direct Ltd
✨Know Your Stuff
Before your interview, take some time to really understand Screwfix and what they stand for. Familiarise yourself with their products and services, and maybe even pop into a local store to get a feel for the environment. This will show that you're genuinely interested and prepared.
✨Practice Makes Perfect
Since the interview will include competency-based questions, it’s a good idea to prepare some examples from your past experiences that demonstrate your skills. Think about times when you provided excellent customer service or worked as part of a team. Practising these scenarios will help you articulate your thoughts clearly.
✨Be Yourself
Screwfix values authenticity, so don’t be afraid to let your personality shine through during the interview. Share your passion for retail and how you connect with customers. Being genuine can make a lasting impression on the interviewers.
✨Ask Questions
At the end of the interview, be ready to ask insightful questions about the role or the company culture. This shows that you’re engaged and eager to learn more. You might ask about the training programmes or how the team collaborates in-store.
