At a Glance
- Tasks: Support the Branch Manager and lead a dynamic team to deliver exceptional customer service.
- Company: Join Screwfix, the go-to for tradespeople with over 1000 stores nationwide.
- Benefits: Enjoy 33 days annual leave, 20% discount, and an award-winning pension scheme.
- Other info: Be part of a supportive culture focused on sustainability and career development.
- Why this job: Make a real impact in a fast-paced retail environment while growing your leadership skills.
- Qualifications: Retail management experience and a passion for motivating teams.
The predicted salary is between 26100 - 31900 £ per year.
Everything we do starts with the people we serve. We’re proud to be the traders behind the tradespeople: the nuts and bolts behind the job, always ready to save the day (or at least the project). From power tools to workwear, cables to pipe fittings, we offer over 60,000 products across 1000+ stores – and that’s not to mention our industry-leading digital services. Join Screwfix and be part of a team of experts who get the job done quickly, affordably, and always with a smile. Take the next step in your leadership journey and make a real impact in a fast-moving retail environment. At Screwfix City Stores, every day is dynamic, customer-focused, and full of opportunity.
As Assistant Manager, you’ll support the Retail Branch Manager in driving store performance, inspiring your team, and delivering an exceptional experience for every customer. You’ll also have the chance to build visibility and confidence by showcasing your store’s success during regular visits from high-profile visitors. We’re looking for someone who enjoys a dynamic environment, leads by example, and looks for ways to learn and improve. With our excellent training and ongoing support, you’ll have everything you need to build a rewarding and high-performing career with us.
Responsibilities
- Supporting the Branch Manager in day-to-day operations, from front-of-house to warehouse
- Leading and motivating your team to deliver outstanding customer service
- Managing rotas, payroll, budgets, and stock to keep the store running smoothly
- Driving performance and identifying opportunities for improvement
- Representing the store during high-profile visits and showcasing best practice
- Multi-skill between counter, picking, delivery support, and local outreach activities to build trade relationships and community connections
- Be a team player beyond your own store by travelling to neighbouring locations when required, whether through staffing, training, or operational support
Qualifications
- Retail management experience and the motivation to continue growing your career
- A supportive leader who builds confidence and motivates others to perform at their best
- A customer-focused approach and a commitment to delivering great service
- Commercial awareness and a keen eye for detail
- Friendly, adaptable, reliable, and honest
- Happy to work in nearby stores, should there be a need to do so
What’s in it for you:
- 33 days annual leave (including Bank Holiday allowance)
- 20% discount at Screwfix and B&Q
- Annual Bonus Scheme
- Award-winning pension – up to 14% contribution from Kingfisher
- Discounted healthcare and life cover
- Share Save Scheme
- Excellent training and development to help you grow your career
Sustainability at Screwfix: We are committed to running our operations sustainably and supporting our customers to make sustainable choices. We want every colleague to feel involved and to champion sustainability in their area, ensuring that sustainability is at the heart of how we work. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
Assistant Manager - City Store in London employer: Screwfix Direct Ltd
Screwfix Direct Ltd. is an excellent employer that prioritises employee growth and work-life balance, making it an ideal place for those looking to thrive in a retail environment. With a strong emphasis on training and career progression, employees benefit from competitive pay, generous leave, and comprehensive healthcare options, all while being part of a dynamic team dedicated to delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - City Store in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Screwfix Direct Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Screwfix Direct Ltd!
We think you need these skills to ace Assistant Manager - City Store in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Screwfix Direct Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Screwfix Direct Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Screwfix Direct Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Screwfix Direct Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
