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- Tasks: Assist customers, manage stock, and support store promotions in a busy retail environment.
- Company: Join Screwfix, the go-to place for tradespeople with over 900 stores.
- Benefits: Enjoy discounts, a cycle scheme, and an award-winning pension plan.
- Other info: Flexible shifts and excellent training programmes to kickstart your career.
- Why this job: Be part of a team that values customer service and offers career development.
- Qualifications: No specific qualifications needed, just a passion for helping customers.
The predicted salary is between 20000 - 25000 £ per year.
Everything we do starts with the people we serve. We’re proud to be the traders behind the tradespeople: the nuts and bolts behind the job, always ready to save the day (or at least the project). From power tools to workwear, cables to pipe fittings, we offer over 60,000 products across 900+ stores – and that’s not to mention our industry‑leading digital services. Join Screwfix and be part of a team of experts who get the job done quickly, affordably, and always with a smile. You’ll be at the core of Screwfix, making sure our customers are the heart of everything we do. You’ll take your time to really get to know them whilst delivering genuinely great service. Our Retail Assistants are vital to the running of a store, so you’ll always be kept busy. And with the help of our excellent training programmes and varied shift patterns to support a healthy work life balance, you’ll be on the right track to develop your career. This is a fixed‑term contract opportunity up to 9 months.
Responsibilities
- Assist customers at the till and answer enquiries about product range.
- Pick, pack and deliver orders under tight deadlines.
- Stock shelves, maintain store presentation and re‑order stock.
- Work collaboratively with the team to meet sales targets and maintain a safe environment.
- Complete first‑time quality checks and support any store promotions.
Benefits
- Cycle to work scheme offering up to 25-39% savings on bikes and accessories.
- Discounts at Screwfix and B&Q (20% off).
- Share plans to become a Kingfisher shareholder.
- 20% off a Nuffield Gym membership and free 7‑day pass.
- Simply Health plan covering dental care, acupuncture and other treatments.
- Long Service Awards – extra pay and bonus holiday days.
- Award‑winning pension with up to 14% company contribution.
- Life Cover up to 4x salary if you opt‑into the pension scheme.
- Retail Trust mental health resources.
- Mind training and support for mental wellbeing.
- Self‑development tools such as LinkedIn Learning.
- Enhanced Family Leave providing competitive pay terms.
Training Programme
- First Steps to Management – a 16‑week programme for Service Assistants looking to step into a management role.
- Power Up to Trade+ – a 12‑15 month programme providing a Trade Supplier Apprenticeship (Level 2) and training to become a Trade+ Sales Supervisor.
- Trade Up to Branch Manager – a 15‑month programme leading to a Level 4 Retail Manager Apprenticeship and a thorough understanding of store operations.
- Learning for Life – skill development outside of work through partnerships with Skills Forward and other learning resources.
Retail Assistant - FTC in Bilston employer: Screwfix Direct Ltd
Contact Detail:
Screwfix Direct Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant - FTC in Bilston
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Screwfix. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! As a Retail Assistant, you'll be at the heart of customer interactions. Think about how you can make every customer's experience memorable. Role-play with a friend or family member to get comfortable with common scenarios.
✨Tip Number 3
Show off your teamwork spirit! In your interviews, share examples of how you've worked well in a team before. Highlighting your ability to collaborate and support your colleagues will resonate well with the Screwfix ethos.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Screwfix family. So, get your application in and let’s get you started on this exciting journey!
We think you need these skills to ace Retail Assistant - FTC in Bilston
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share a bit about yourself and why you’re excited about joining our team at Screwfix.
Tailor Your Application: Make sure to tailor your application to the Retail Assistant role. Highlight any relevant experience you have, especially in customer service or retail, and connect it back to how you can help us serve our customers better.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re looking for someone who can get the job done quickly and efficiently!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing benefits right there.
How to prepare for a job interview at Screwfix Direct Ltd
✨Know Your Products
Before the interview, take some time to familiarise yourself with the range of products Screwfix offers. Being able to discuss specific items or categories shows your genuine interest in the role and helps you connect with the company's mission of serving tradespeople.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about how you handled difficult situations or went the extra mile for a customer. This will demonstrate that you understand the importance of putting customers at the heart of everything.
✨Teamwork is Key
Screwfix values collaboration, so be ready to talk about your experience working in teams. Share specific instances where you contributed to team goals or helped create a positive work environment. This will highlight your ability to work well with others in a busy retail setting.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programmes or opportunities for career development. This shows that you're not just looking for a job, but are genuinely interested in growing with the company.