Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers, manage stock, and keep the store running smoothly.
- Company: Join Screwfix, a leading retailer with a focus on customer service.
- Benefits: Enjoy discounts, health benefits, and professional development opportunities.
- Other info: Great career progression and varied daily tasks await you!
- Why this job: Be part of a dynamic team and make a real difference for customers.
- Qualifications: No specific qualifications needed, just a passion for helping others.
The predicted salary is between 20000 - 25000 ÂŁ per year.
Unit 10 & 11 Mill Street Industrial Estate, Mill Street, Abergavenny, NP7 5HE
Everything we do starts with the people we serve. We’re proud to be the traders behind the tradespeople: the nuts and bolts behind the job, always ready to save the day. From power tools to workwear, cables to pipe fittings, we offer over 60,000 products across 900+ stores – and that’s not to mention our industry‑leading digital services. Join Screwfix and be part of a team of experts who get the job done quickly, affordably, and always with a smile.
Role Overview
You’ll be at the core of Screwfix, making sure our customers are the heart of everything we do. You’ll take your time to really get to know them whilst delivering genuinely great service. Our Retail Assistants are vital to the running of a store, so you’ll always be kept busy.
Opening Hours
- Monday – Friday: 7am to 8pm
- Saturday: 7am to 6pm
- Sunday: 9am to 4pm
Responsibilities
- Greet and assist customers with product knowledge and service
- Operate the till and process payments accurately
- Stock merchandise and keep the store tidy
- Pick orders, deliver goods, and complete store repro tasks
- Maintain product displays and inventory accuracy
Employee Experiences
- “You get a different range of tasks every day. One day doing delivery, the next serving customers.” – Joshy Phillips, Service Assistant
- “My day is really varied: customer service at the till, picking orders, doing deliveries, stocking shelves and doing store repro.” – Thiago, Trade Counter Assistant
- “The supervisor position is a really good opportunity to learn and progress.” – [Unnamed]
Cycle to Work
Enjoy savings of up to 25‑39% on bikes and accessories through the Cycle to Work Scheme.
High Street Shopping Discounts
Save money at Screwfix, B&Q, and other major high street retailers.
Share Plans
Become a Kingfisher shareholder with a variety of schemes to choose from.
Gym and Health Benefits
20% off a Nuffield Gym membership, starting with a Health MOT and free 7‑day pass.
Simply Health
Customise your health plan and claim back money for treatments from dental care to acupuncture.
Long Service Awards
Extra pay, bonus holiday days, and other tangible rewards for milestones.
Pension
Choose your contribution amount; we add up to 14% per month.
Life Cover
If you opt into our pension scheme, receive up to 4x your annual salary through Death in Service payment.
Retail Trust
Free wellbeing resources, including a confidential counselling service.
B&Q and Screwfix Discounts
20% off all B&Q and Screwfix products as a member of the Kingfisher group.
Mental Health Support
Partnered with Mind, the UK’s leading mental health charity, offering support and tools.
Screwfix Community
Access resources and stay in touch with colleagues regardless of location.
Professional Development
Learning tools such as LinkedIn Learning and skills courses to advance job‑related skills.
Enhanced Family Leave
Inclusive policy providing competitive pay and above statutory requirements.
Training Programmes
We provide programmes for growth: First Steps to Management, Power Up to Trade+, Trade Up to Branch Manager, and Learning for Life.
First Steps to Management
16‑week programme for Service Assistants to advance to Trade Counter Supervisor role.
Power Up to Trade+
12‑15 month programme delivering a Trade Supplier Apprenticeship at level 2 to become Trade+ Sales Supervisor.
Trade Up to Branch Manager
15‑month programme for store management, culminating in Level 4 Retail Manager Apprenticeship.
Learning for Life
Offers Maths and English coaching to colleagues and families via Skills Forward.
Retail Assistant in Abergavenny employer: Screwfix Direct Ltd
Contact Detail:
Screwfix Direct Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant in Abergavenny
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Screwfix. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! As a Retail Assistant, you'll be the face of Screwfix. Think about how you would greet customers and handle different situations. Role-playing with a friend can really help you feel more confident when it comes to the real deal.
✨Tip Number 3
Dress the part! When you go for your interview, make sure you look smart and professional. It shows that you respect the opportunity and are ready to represent Screwfix well. Plus, it’ll give you a confidence boost!
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It’s the best way to ensure your details land in the right hands. Plus, you’ll get to explore all the amazing opportunities we have at Screwfix!
We think you need these skills to ace Retail Assistant in Abergavenny
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share a bit about yourself and why you’re excited about joining our team at Screwfix.
Tailor Your Application: Make sure to tailor your application to the Retail Assistant role. Highlight any relevant experience you have in customer service or retail, and mention how you can contribute to making our customers' experience top-notch!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re looking for someone who can get the job done efficiently!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy and quick – just a few clicks and you’re on your way to joining the Screwfix family!
How to prepare for a job interview at Screwfix Direct Ltd
✨Know Your Products
Before the interview, take some time to familiarise yourself with the types of products Screwfix offers. Understanding tools, workwear, and other merchandise will help you answer questions confidently and show your genuine interest in the role.
✨Customer Service Focus
Prepare examples from your past experiences where you provided excellent customer service. Think about how you can relate these experiences to the responsibilities of a Retail Assistant, like greeting customers and assisting them with product knowledge.
✨Show Enthusiasm
Screwfix values a positive attitude and a willingness to help. During the interview, let your enthusiasm shine through! Smile, maintain eye contact, and express your excitement about the opportunity to work in a dynamic retail environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training programmes, or opportunities for advancement. This shows that you’re not only interested in the job but also in growing with the company.