Implementation Project Manager in London

Founded in 2015 and with 10,000+ customers around the globe, ScreenCloud is a cloud-based SaaS company, employing over 100 people in our Bangkok, Belfast, LA, Charlotte and London hubs. At ScreenCloud, we’re hard at work helping businesses to make stronger connections at scale, and with those who are most important to them; their employees & their customers. By using the screens on their walls & the content in their systems, we enable the sales, productivity & engagement that keep our customers’ businesses thriving.

The Role: As a Project Manager within ScreenCloud’s Professional Services team, you will lead the successful delivery of complex, customer-facing digital signage implementations. Acting as the primary delivery partner for our customers post-handover, you will own project timelines, drive adoption, and ensure clients realise the full value of ScreenCloud’s platform across enterprise and event-based deployments.

You will work closely with clients, internal product and development teams, and on-site delivery teams to scope, plan, and execute high-impact projects—balancing strategic project leadership with hands-on delivery when required. This is an ideal opportunity for those looking to develop their career in project management and to grow within a fast-paced SaaS environment.

What you will be doing:

• Leading customer implementations: Become the delivery lead for assigned customer projects, owning outcomes from handover through to completion.
• Lead complex enterprise and custom implementations, ensuring projects are delivered on time, on scope, and to a high standard.
• Act as a trusted delivery partner, guiding customers through rollout best practices and implementation milestones.
• Partnering closely with clients: Work 1:1 with customers to understand their business goals, use cases, and technical requirements.
• Translate customer needs into clear project scopes, documentation, and delivery plans.
• Confidently lead client meetings, workshops, and status updates, keeping stakeholders aligned throughout the project lifecycle.
• Driving timelines, adoption, and quality: Own project plans, timelines, and dependencies using Monday.com and shared documentation.
• Proactively manage risks, issues, and changes, ensuring smooth delivery and strong customer engagement.
• Maintain high standards of project documentation, including project briefs, statements of work, meeting notes, and delivery artefacts.
• Cross-functional collaboration: Work closely with Product, Engineering, Design, and Customer teams to deliver custom solutions and resolve issues.
• Contribute to improving internal implementation processes, documentation, and best practices.
• Share customer insights to help inform product improvements and service delivery evolution.

You’re probably a great fit if you:

• Bring strong SaaS or digital project experience: You’ve managed end-to-end delivery of SaaS, digital, or technical projects, ideally in a client-facing or Professional Services environment.
• Are a confident project driver: You can scope, plan, and deliver multi-phase projects while juggling multiple workstreams and priorities.
• Put customers first: You enjoy building strong relationships, understanding customer goals, and delivering thoughtful, high-quality experiences.
• Thrive in fast-moving environments: You stay organised, detail-oriented, and calm under pressure—especially when timelines are tight or projects are complex.
• Communicate clearly and confidently: You’re comfortable leading meetings, documenting decisions, and working with both technical and non-technical stakeholders.
• Love problem-solving: You’re curious, proactive, and willing to dig into the detail—testing builds, questioning assumptions, and improving outcomes.

Requirements:

• Proven experience managing the full project lifecycle from scoping to delivery.
• Experience working with cross-functional design and development teams.
• Strong written documentation skills (project briefs, scopes, statements of work).
• Confident client-facing communication and stakeholder management.
• Experience managing multiple projects simultaneously.
• Comfortable using Google Workspace and project management tools (e.g. Monday.com, Asana).
• Willingness to travel internationally and support on-site deliveries (on occasion).

Interview Process and Experience: Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At ScreenCloud, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!

Key Info: Typical Process: Intro to ScreenCloud - Meet the Hiring Manager - Challenge - Final. Hybrid Friendly Working: 2-3 days in Office. Flexi-Hours: We don’t follow the strict 9-5 here, we trust you to execute your role to the highest standard whilst being able to make time for the things you love!

Benefits: Take the Time You Need – Unlimited paid time off to rest, recharge, or explore. Hybrid-First Flexibility – A blend of in-office collaboration and remote freedom. Work From Anywhere – Up to one month a year to work remotely from any location in the world. Home Office Boost – Stipend to set up your ideal remote workspace. Flexible Hours – Work when you’re most productive with our flex-time approach. Future You, Funded – Pensions provided by The People’s Pension. Family First – Generous, enhanced parental leave for all parents. Grow With Us – Personal development budget to fuel your learning and career growth. Comprehensive Health Cash Plan – Claim money back on essential health care, for both you and your children. Keep Moving – cycle to work schemes, gym and retail discounts.