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- Tasks: Lead exciting projects for hospitality clients, ensuring smooth communication and delivery.
- Company: Join Screen Pilot, an award-winning creative agency transforming brands across Europe and the US.
- Benefits: Enjoy hybrid working, flexible hours, 20 days holiday, and a dog-friendly office.
- Why this job: Be part of a dynamic team that values creativity, collaboration, and client success.
- Qualifications: 3+ years in account management, ideally in a creative or digital agency.
- Other info: Opportunity for annual bonuses and regular team socials.
The predicted salary is between 36000 - 60000 £ per year.
Screen Pilot is an award-winning integrated creative agency based in London, Denver (US) and Florida (US). We build brands and experiences designed to unlock the power of our clients, exploring new ways to engage audiences with progressive ideas and high impact creative.
We’re looking for a Marketing Account Manager who can bring energy, direction & clarity to help our clients thrive in a fast-paced creative environment. You’ll be the day-to-day lead on some of our most exciting hospitality and lifestyle clients - managing projects from start to finish, building strong, collaborative relationships with the clients & immersing yourself in their brands. You'll work closely with a Marketing Director to turn big-picture thinking into brilliantly executed campaigns, content and creative outputs.
This role is ideal for someone who’s passionate about delivering exceptional client service - combining commercial awareness, hospitality know-how and sharp attention to detail, while never losing sight of the bigger picture.
Responsibilities include:
- Client Management & Delivery
- Be the primary day-to-day contact for your clients, owning communication and keeping everything running smoothly.
- Build genuine relationships based on trust, reliability and value; utilising both virtual and in-person touch points.
- Run meetings with purpose, prepare clear agendas, and follow through on actionable next steps.
- Immerse yourself in client venues and environments where possible to gain a deep understanding of their world.
- Support the Marketing Director on larger multi-disciplinary service clients whilst owning & ensuring success for your own clients.
- Briefing & Internal Coordination
- Represent the ‘voice of the client’ inside the agency—ensuring every brief is aligned with their goals and expectations.
- Write and manage detailed briefs for creative, technical and media teams, ensuring all context and objectives are clear.
- Lead kick-offs, retrospectives and lessons-learned sessions to improve how we work together.
- Coordinate with specialists, flag key decisions, and ensure work is delivered on time, on budget and to a high standard.
- Maintain clear labelling and filing systems for all client-facing and internal documents.
- Project & Campaign Execution
- Own the delivery of client retainers and projects from end to end - ensuring smooth workflows, schedules and quality outcomes.
- Collaborate with the Studio Manager to schedule work, book in specialists, and keep everything running to plan.
- Track project progress, prevent scope creep, and raise any risks before they become problems.
- Manage onboarding and offboarding of client accounts with precision and care.
- Champion Ignite’s internal processes - helping teams follow best practice and work efficiently.
- Client Growth & Strategic Support
- Work closely with your Marketing Director to turn strategy into action and help deliver long-term client success & growth (both performance and financial - focussed).
- Translate strategic plans into actionable deliverables and timelines.
- Support in preparing reports & proactive decks to demonstrate success & drive account growth.
- Revenue & Financial Oversight
- Define and scope new client work - ensuring clarity around objectives, budgets and timelines.
- Track and manage project budgets, working with the MD and Ops team to balance profitability and client value.
- Spot upsell opportunities and play a key role in growing accounts sustainably, with support from your MD.
- Secure approvals on scopes, costs and deliverables, and monitor profitability throughout.
- Account Ownership & Commercial Accountability
- Bring energy & excitement to the account! Own the day-to-day success of your client accounts, holding a full 360° view of their needs, challenges and growth potential.
- Be proactive in identifying and resolving obstacles, internally and externally.
- Be the quality gatekeeper—ensuring every piece of work meets both Ignite’s standards and the client’s expectations.
- Lead and support internal teams, providing the information and clarity they need to deliver their best work.
Minimum Requirements:
- Have 3+ years of account management experience, ideally in a creative, social or digital agency.
- Are highly organised with experience with project management.
- Love working with food, drink and hospitality brands.
- Are a confident communicator who can juggle multiple priorities.
- Understand how to balance creative energy with commercial awareness.
- Take pride in delivering great work - and in helping teams come together to make it happen.
- Are comfortable working in a fast-paced environment and staying calm under pressure.
- Are solutions-led & a problem solver.
Perks:
- Hybrid working model
- Genuinely flexible working hours
- 20 days paid holiday plus bank holidays, your birthday off and Christmas to New Year studio shutdown
- Dog-friendly office spaces
- Free access to gyms across the FORA estate
- Annual bonus opportunity
- Pension scheme
- Regular team socials
Contact Detail:
Screen Pilot Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Marketing Account Manager (City of London)
✨Tip Number 1
Familiarise yourself with the hospitality and lifestyle sectors. Research current trends, successful campaigns, and key players in these industries to demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the creative agency space, especially those who have experience in account management. Attend industry events or join relevant online groups to make connections that could lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships and projects in the past. Highlight your ability to balance creativity with commercial awareness, as this is crucial for the role.
✨Tip Number 4
Showcase your organisational skills by discussing tools or methods you use for project management. Being able to articulate how you keep projects on track will impress potential employers.
We think you need these skills to ace Marketing Account Manager (City of London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, particularly within creative or digital agencies. Emphasise your skills in client communication, project management, and any specific work with hospitality brands.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the industry. Mention specific projects or experiences that align with the responsibilities outlined in the job description, demonstrating how you can bring energy and clarity to the team.
Showcase Your Problem-Solving Skills: In your application, provide examples of how you've successfully navigated challenges in previous roles. Highlight your ability to balance creative ideas with commercial awareness, as this is crucial for the Marketing Account Manager position.
Highlight Your Collaborative Spirit: Since the role involves working closely with clients and internal teams, emphasise your experience in building strong relationships and collaborating effectively. Use specific examples to illustrate how you've contributed to successful projects through teamwork.
How to prepare for a job interview at Screen Pilot
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for working with food, drink, and hospitality brands. Share any relevant experiences or projects that highlight your passion and understanding of the industry.
✨Demonstrate Strong Communication Skills
As a Marketing Account Manager, you'll need to juggle multiple priorities and communicate effectively with clients and internal teams. Prepare examples of how you've successfully managed client relationships and facilitated clear communication in past roles.
✨Prepare for Project Management Questions
Expect questions about your project management experience. Be ready to discuss specific tools and methods you use to keep projects on track, manage budgets, and ensure quality outcomes.
✨Highlight Your Problem-Solving Abilities
The role requires a solutions-led mindset. Think of instances where you've identified obstacles and implemented effective solutions. This will demonstrate your proactive approach and ability to thrive in a fast-paced environment.
