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- Tasks: Lead FX operations, ensuring compliance and optimising client experiences in a fast-paced environment.
- Company: Join a dynamic FX brokerage in the heart of London with a focus on innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Exciting role with excellent career progression in a supportive team.
- Why this job: Make a real impact in the FX industry while driving operational excellence and client satisfaction.
- Qualifications: 5+ years in FX brokerage with strong leadership and regulatory experience required.
The predicted salary is between 65000 - 70000 £ per year.
We have an exciting opportunity for an experienced FX Operations Manager to oversee and optimise the end to end operational, regulatory, and commercial execution of the firm's foreign exchange brokerage business. This role ensures efficient, compliant, and scalable operations across client onboarding, trading infrastructure, liquidity management, settlements, risk controls, and client service. The Head of FX Operations will play a critical role in supporting revenue growth, protecting the firm's license, and delivering a best-in-class client experience in a highly regulated, fast-paced brokerage environment.
Key Responsibilities:- Oversee daily operations of the FX brokerage, including trade execution, order routing, post-trade processing, settlements, reconciliations, and payments.
- Ensure high availability, performance, and integrity of trading platforms and related infrastructure.
- Manage operational support for retail, professional, and institutional clients across multiple jurisdictions.
- Ensure full compliance with applicable regulatory requirements.
- Oversee AML, KYC, sanctions screening, client appropriateness, and ongoing monitoring processes.
- Act as a senior point of contact for regulators, auditors, banks, and external service providers.
- Ensure timely regulatory reporting, governance meetings, and policy updates.
- Drive automation and straight-through processing (STP) across the trade lifecycle to reduce errors and costs.
- Ensure cybersecurity, data protection, system resilience, and disaster recovery readiness.
- Oversee client onboarding, account funding, withdrawals, and customer support functions.
- Ensure efficient resolution of trade disputes, complaints, and escalations in line with regulatory standards.
- Partner with sales and marketing teams to support client acquisition, retention, and product launches.
- Negotiate and manage contracts with liquidity providers, technology vendors, payment service providers, and outsourcing partners.
- Monitor operational profitability metrics, including cost per trade, platform costs, and payment processing efficiency.
- Bachelor's degree in Finance, Business, Economics, or a related field (MBA preferred).
- 5+ years of experience in FX brokerages with leadership experience.
- Strong understanding of FX brokerage models.
- Hands‐on experience with FX trading platforms, liquidity aggregation, and prime brokerage structures.
- Proven track record managing regulatory relationships and multi‐jurisdictional operations.
- Deep operational knowledge of FX brokerage environments.
- Strong regulatory and risk management expertise.
- Excellent leadership, communication, and stakeholder management skills.
- Commercial mindset with focus on scalability and profitability.
- Decisive, resilient, and detail‐oriented.
- Platform uptime and execution quality.
- Regulatory compliance and audit outcomes.
- Client onboarding and funding turnaround times.
- Cost efficiency and operational margins.
- Risk incidents and dispute resolution metrics.
- Client satisfaction and retention rates.
Head of Operations in London employer: Screen International Group ltd
Contact Detail:
Screen International Group ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations in London
✨Tip Number 1
Don't just sit back and wait for the job to come to you! Reach out directly to the job poster on platforms like LinkedIn. A friendly message expressing your interest can make a huge difference and put you on their radar.
✨Tip Number 2
Network, network, network! Connect with people in the FX industry and attend relevant events. You never know who might have the inside scoop on job openings or can refer you to someone looking for a Head of Operations.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of FX brokerage operations. Be ready to discuss your experience with compliance, risk management, and client service. Show them you’re the perfect fit for the role!
✨Tip Number 4
Make sure to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Head of Operations in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of FX Operations role. Highlight your experience in FX brokerage and any leadership roles you've held. We want to see how your skills match up with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Share specific examples of your achievements in FX operations and how they align with our goals at StudySmarter.
Showcase Your Regulatory Knowledge: Since compliance is key in this role, make sure to highlight your understanding of regulatory requirements and your experience managing relationships with regulators. We need someone who can navigate these waters smoothly!
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Screen International Group ltd
✨Know Your FX Inside Out
Make sure you brush up on your knowledge of foreign exchange operations. Understand the key brokerage models, trading platforms, and regulatory requirements. Being able to discuss these topics confidently will show that you're not just familiar with the industry but are also ready to lead.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led teams or projects in FX operations. Highlight how you managed compliance, improved processes, or resolved disputes. This will demonstrate your capability to take charge in a fast-paced environment.
✨Understand the Client Experience
Think about how you can enhance client onboarding and support functions. Be ready to discuss strategies for improving client satisfaction and retention. Showing that you prioritise the client experience will resonate well with the interviewers.
✨Prepare Questions for Them
Have a few insightful questions ready to ask the interviewers about their current challenges in FX operations or their vision for the future. This not only shows your interest in the role but also your proactive approach to understanding the business.