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- Tasks: Develop and deliver an inclusive Community Ticketing Scheme for Wales Millennium Centre.
- Company: Wales Millennium Centre, committed to accessibility and community engagement.
- Benefits: Flexible working hours, professional development opportunities, and a vibrant team culture.
- Why this job: Make a real difference by increasing access to the arts for diverse communities.
- Qualifications: Strong organisational skills and a passion for community engagement.
- Other info: Join a dynamic team dedicated to promoting equity and inclusion in the arts.
The predicted salary is between 30000 - 42000 £ per year.
The Assistant Producer Community Ticketing will develop and deliver Wales Millennium Centre’s Community Ticketing Scheme ensuring the smooth delivery of our accessible ticketing initiative that provides affordable tickets and support to individuals and groups facing barriers to engagement. You will be responsible for the planning, development, administration and operational delivery of the scheme working collaboratively with our database, ticketing and wider community engagement team. This role is key to WMC’s commitment to inclusion, equity, and audience development.
Key Responsibilities:
- Shape the future direction of the Community Ticketing Programme increasing the impact of the scheme.
- Support the development of new processes, partnerships, and outreach strategies to enhance programme effectiveness and reach.
- Collaborate across departments, particularly with Database, Ticketing and Customer Experience teams to ensure the programme remains responsive to community needs.
- Maintain accurate records of ticket allocations, partner organisations, and attendance data.
- Coordinate ticket distribution processes, including liaising with box office and community partners.
- Monitor and report on programme uptake, impact, and feedback.
- Identify and develop new partnerships that can enhance the reach and impact of the scheme.
- Act as a first point of contact for community partners, responding to queries and maintaining positive relationships.
- Support onboarding of new partners and ensure they understand programme guidelines and opportunities.
Communication & Promotion:
- Draft and distribute communications to partners about upcoming events and ticket availability.
- Collaborate with marketing and engagement teams to ensure inclusive messaging and outreach.
- Keep accurate records and maintain a coherent database to underpin communication and engagement.
Operational Support:
- Administer the scheme including writing contracts, scheduling meetings, organising events and training and other activities needed for scheme delivery.
- Coordinate evaluation processes, including surveys and data collection.
- Undertake budget tracking and financial administration, including processing invoices and expenses.
Access & Inclusion:
- Ensure administrative processes are inclusive and accessible to a wide range of community groups.
- Contribute ideas to improve programme reach and remove barriers to participation.
Data Management & Reporting:
- Maintain accurate and up-to-date records in line with organisational data protection policies.
- Support the preparation of regular reports and insights to inform programme evaluation and strategic planning.
- Work with the Community Engagement Producer to support communications around our wider programmes.
- Provide a professional and responsive service to internal and external stakeholders, including community partners, audiences, and colleagues.
- Handle enquiries efficiently and with sensitivity, ensuring a positive experience for all programme participants.
- Provide an additional point of contact for the wider community engagement team.
- Work collaboratively across departments to support the delivery of inclusive and accessible programming, this includes deputising for the Community Engagement Producer where appropriate.
- Contribute to the wider community engagement programme, team meetings, planning sessions, and cross-functional initiatives as required.
- Support the delivery of Events across the Community Engagement Programme included Carnival, Lantern Parade and St David’s Day.
Compliance & Governance:
- Adhere to organisational policies and procedures, including safeguarding, GDPR, and health and safety.
- Ensure programme activities are delivered in line with funding requirements and organisational values.
- Identify opportunities to improve administrative systems and processes.
- Participate in training and development activities to enhance skills and knowledge relevant to the role.
Equality, Diversity & Inclusion:
- Champion inclusive practices in all aspects of the role.
- Support the organisation’s commitment to removing barriers to participation and promoting equity.
Programme Delivery & Efficiency Target: Successfully coordinate and administer at least 90% of scheduled ticket distributions across all partner organisations, ensuring timely communication and accurate record-keeping.
Community Partner Engagement Target: Maintain active relationships with a minimum of 20 community partners, with at least 5 new partners onboarded during the first year.
Data & Impact Reporting Target: Contribute to quarterly reporting with accurate data on ticket uptake, audience demographics, and programme reach, supporting evaluation and future development.
Assistant Producer – Community Ticketing in Cardiff employer: Screen Alliance Wales
Contact Detail:
Screen Alliance Wales Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Producer – Community Ticketing in Cardiff
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Be proactive! Instead of waiting for job postings, approach companies directly. Send them a friendly email expressing your interest in their work and how you could contribute. It shows initiative and can set you apart from the crowd.
✨Tip Number 3
Prepare for interviews by researching the company and its community initiatives. Tailor your responses to highlight how your skills align with their mission, especially around inclusion and accessibility. We want to see your passion shine through!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression. It’s also a great opportunity to reiterate your enthusiasm for the role and how you can help enhance their community ticketing programme.
We think you need these skills to ace Assistant Producer – Community Ticketing in Cardiff
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Assistant Producer role. We want to see how you can contribute to our Community Ticketing Scheme, so don’t hold back on showcasing relevant examples!
Show Your Passion for Inclusion: Since this role is all about accessibility and community engagement, let us know why you're passionate about these areas. Share any experiences or ideas you have that demonstrate your commitment to promoting equity and inclusion in ticketing.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your thoughts are well-organised and easy to follow. This will help us understand your qualifications without getting lost in the details.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Screen Alliance Wales
✨Know the Community Ticketing Scheme Inside Out
Before your interview, make sure you thoroughly understand the Community Ticketing Scheme and its objectives. Familiarise yourself with the challenges faced by individuals and groups in accessing events, and think about how you can contribute to making this initiative more effective.
✨Showcase Your Collaborative Spirit
This role requires working closely with various teams, so be ready to discuss your experience in collaboration. Prepare examples of past projects where you successfully partnered with others, especially in community engagement or ticketing contexts.
✨Be Data Savvy
Since data management is a key part of this role, brush up on your skills related to maintaining accurate records and reporting. Be prepared to talk about any tools or systems you've used for data tracking and how you've ensured compliance with data protection policies.
✨Emphasise Your Commitment to Inclusion
Wales Millennium Centre values inclusion and equity, so highlight your passion for these principles. Share specific instances where you've championed inclusive practices or removed barriers to participation in previous roles or projects.
