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- Tasks: Lead exciting projects from concept to delivery in retail and events.
- Company: Join a creative agency known for immersive brand experiences.
- Benefits: Enjoy competitive salary, unlimited holiday, and flexible working options.
- Other info: Dynamic role with opportunities for personal development and international projects.
- Why this job: Make a real impact by transforming ideas into memorable environments.
- Qualifications: 4-7 years in experiential or retail project management required.
The predicted salary is between 40000 - 50000 £ per year.
Scratch Creative designs and delivers refined retail, experiential and live environments for some of the world’s leading brands. From concept through to build, we operate at the intersection of creativity, craftsmanship and production excellence. Our work spans flagship retail, pop ups, exhibitions and large scale brand activations across the UK and internationally. We partner closely with our clients to translate brand vision into physical spaces that are immersive, commercially effective and built to a high standard. Grounded in execution and obsessive attention to detail, we create environments that feel considered, elevated and memorable. We create moments that endure.
As we continue to grow, we’re looking for an Experiential Project Manager to join the team and lead the delivery of our projects.
THE ROLE
This is not a traditional Project Manager role. You sit at the centre of projects, connecting client ambition with design development and production delivery. You will lead projects end to end, from initial brief through to onsite execution and final sign off. You will take ownership of timelines, budgets and delivery, while working closely with our design studio to shape ideas into clear, buildable outputs. You will also support the senior team on larger and more complex programmes, playing a key role in maintaining quality, pace and control across multiple workstreams. This role sits between creative and production. You need to be as comfortable in client conversations and shaping briefs as you are managing suppliers, logistics and onsite delivery. Reporting into Head of Projects.
KEY RESPONSIBILITIES
- Lead projects end to end from brief through to delivery
- Manage client relationships with confidence and clarity
- Take, challenge and refine briefs to establish clear direction
- Translate ideas into structured plans and actionable workflows
- Work closely with the design team to guide outputs and maintain momentum
- Coordinate with production teams to ensure designs are practical, cost aligned and ready to build
- Define scope, programme and delivery frameworks across projects
- Build and manage detailed timelines, keeping all stages on track
- Manage suppliers, contractors and specialist partners
- Carry out site visits, feasibility reviews and technical assessments
- Lead onsite delivery, maintaining quality, pace and control throughout
- Ensure clear communication between client, design and production at all times
- Track budgets, manage changes in scope and support margin control
- Support senior team members on larger scale and international projects
ABOUT YOU
You are highly organised, detail driven and confident leading projects in fast paced environments. You have a strong background across experiential, retail or live events and understand how to take an idea and turn it into a clear, executable plan. You are comfortable working across both creative and production, and know how to keep teams aligned while maintaining high standards. You are confident on site, calm under pressure and able to manage multiple projects without losing control of the detail. You communicate clearly, build strong relationships and take ownership from first brief through to final delivery.
ESSENTIAL
- 4 to 7 years experience in experiential, retail, live events or creative agency environments
- Strong client management and communication skills
- Proven experience leading projects end to end
- Experience working closely with both design and production teams
- Excellent organisational and planning capability
- Strong attention to detail
- Experience managing onsite delivery and live environments
- Commercial awareness with experience managing budgets and timelines
NICE TO HAVE
- Experience delivering retail environments or semi permanent installations
- Understanding of fabrication and production workflows
- International project experience
WHAT WE OFFER
- Competitive salary plus discretionary bonus
- Unlimited holiday
- Flexible working with Battersea HQ and remote
- Personal development allowance
- Choice of hardware and software
If you want to lead the delivery of high impact, premium environments from concept through to completion, we’d like to hear from you. Apply now. No recruitment agencies.
EXPERIENTIAL PROJECT MANAGER (RETAIL & EVENTS) in London employer: Scratch Creative
Contact Detail:
Scratch Creative Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EXPERIENTIAL PROJECT MANAGER (RETAIL & EVENTS) in London
✨Tip Number 1
Get your networking game on! Connect with industry professionals on LinkedIn and attend events related to experiential marketing. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Showcase your projects! Create a portfolio that highlights your best work in experiential, retail, or live events. We want to see how you’ve turned ideas into reality, so make sure it’s visually appealing and easy to navigate.
✨Tip Number 3
Prepare for interviews by practising common questions specific to project management and experiential roles. We recommend role-playing with a friend to build confidence and refine your answers, especially around client management and project delivery.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace EXPERIENTIAL PROJECT MANAGER (RETAIL & EVENTS) in London
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for experiential projects! Share examples of past experiences that highlight your creativity and attention to detail. We want to know what drives you in this field.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We love seeing how your background aligns with our needs!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and structure your thoughts logically. We appreciate a well-organised application that gets straight to the point.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Scratch Creative
✨Know the Company Inside Out
Before your interview, dive deep into Scratch Creative's projects and values. Familiarise yourself with their past work in retail and experiential environments. This will not only show your genuine interest but also help you connect your experience to their specific needs.
✨Prepare Your Project Examples
Think of specific projects you've led that align with the role. Be ready to discuss how you managed timelines, budgets, and client relationships. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Showcase Your Communication Skills
As an Experiential Project Manager, clear communication is key. Practice articulating your thoughts on how you would manage client expectations and coordinate with design and production teams. Consider role-playing with a friend to refine your delivery.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to project management and their expectations for the role. This demonstrates your enthusiasm and helps you gauge if the company culture aligns with your values and work style.