At a Glance
- Tasks: Join our team to handle customer calls and ensure smooth vehicle sales.
- Company: Fast-growing vehicle recycling facility in the UK with a supportive culture.
- Benefits: Flexible hours, casual dress, company events, and potential for permanent position.
- Other info: Opportunity for career progression in a growing business with a fun team atmosphere.
- Why this job: Make a real impact in a dynamic environment while helping customers every day.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 30000 - 30044 £ per year.
Explore the chance to work with us in business operations at the fastest-growing scrapyard network in the UK! We’re Local Recycling Group Limited, a fast-growing vehicle recycling facility based in Darwen. This site is home to a group of national digital marketplace brands including Scrap Local, Parts Local and Salvage Local. Across our platforms, we generate thousands of enquiries for scrapyards across the UK every month. In 2024, we launched our own yard, bringing everything together under one roof. Since then, we’ve been building this business properly, with clear processes, strong standards and a focus on doing things better than the industry norm. We’re fully licensed, operate to recognised industry standards, and are on a mission to modernise vehicle recycling by combining real operations with systems, data and technology that actually work. We’re not here to follow the industry. We’re here to raise the standard.
We’re growing quickly and looking for the right people to grow with us. We’re looking for someone to join our Customer Service & Business Operations team to cover maternity leave. This is a 12-month fixed-term contract, with the potential to become a permanent position depending on the needs of the business and the opportunities available at the end of the contract. We’re open to either one full-time team member or two part-time team members, depending on the right applicants.
You’ll become the customer-facing voice of our business. You’ll be:
- speaking to customers every day
- handling inbound and outbound calls
- helping people sell their vehicles
- liaising with collection agents
- updating our systems
- making sure every customer has a smooth experience from start to finish
This is not just answering phones. You are the experience the customer remembers. We’re based in a working scrapyard in Darwen. It can be muddy, noisy and fast-paced. You’ll work closely with both the office team and the yard team, so no two days are quite the same. This isn’t a polished corporate office. It’s real, hands-on and constantly moving. We’ve got multiple office dogs, so being dog-friendly is essential. (Bonus points if you bring treats).
We work hard, but we also enjoy what we do. We regularly organise team and staff events, and we’re proud of the supportive team we’ve built. We want people who bring positivity, professionalism and good energy. We support each other, celebrate success and aren’t afraid to roll up our sleeves when things get busy.
A Look Into Life at Local Recycling Group:
- Have previous customer service experience
- Be confident speaking on the phone
- Be computer literate and comfortable learning new systems
- Have a strong work ethic and be reliable
- Stay calm under pressure
- Have at least 1 year of experience using a CRM system
Who it is NOT for:
- If you’re a clock watcher, do the bare minimum or need constant chasing, this isn’t the role for you.
- If you turn up late, avoid responsibility or look for shortcuts, you won’t enjoy working here.
We’re looking for people who want to contribute, take ownership and be part of a team that genuinely cares about doing things well. Genuine opportunity for a permanent position and career progression within a growing business.
This is a chance to join a business that’s growing properly. Your role matters here. Your ideas count. You’ll have the opportunity to learn, develop and make a real impact from day one. For the right person, there is genuine potential for this role to become permanent as the business continues to grow. If you’re looking for somewhere you can make a difference rather than just fill a seat, we’d love to hear from you.
We’ll be reviewing applications as they come in, with interviews taking place on Wednesday 5th August and Thursday 6th August 2026. Our aim is for the successful candidate to start on 24th August 2026, although we’re happy to wait for the right person.
Working Hours: 8:30 am - 5 pm Mon - Fri + 1st Saturday (am) of each month
Contract: Fixed-term contract, Contract length: 12 months
Job Types: Full-time, Part-time, Permanent
Benefits: Casual dress, Company events, Free parking, On-site parking
Customer Service & Business Operations employer: Scrap Local Ltd
At Local Recycling Group Limited, we pride ourselves on being an excellent employer in the heart of Darwen, where our dynamic work environment reflects our commitment to modernising vehicle recycling. Our team enjoys a supportive culture with opportunities for career progression, regular team events, and the chance to make a real impact in a fast-paced setting. With a focus on collaboration and positivity, we welcome individuals who are eager to contribute and grow alongside us in this exciting industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Business Operations
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Scrap Local Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Scrap Local Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service & Business Operations
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Scrap Local Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Scrap Local Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Scrap Local Ltd!
How to prepare for a job interview at Scrap Local Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
