At a Glance
- Tasks: Lead the After-Sales & Customer Operations team to maximise vehicle collections and enhance customer experience.
- Company: Fast-growing car buying company with a collaborative and ambitious culture.
- Benefits: Competitive salary, performance bonus, wellness support, and exciting team events.
- Other info: Opportunity for career growth in a supportive and innovative workplace.
- Why this job: Join a market leader and make a real impact in a dynamic automotive environment.
- Qualifications: Strong automotive knowledge, proven negotiation skills, and team leadership experience.
The predicted salary is between 40000 - 55000 £ per year.
Location: Tangmere, Chichester (Fully Onsite Role)
Salary: £40,000 – £55,000 + Performance-Related Bonus
About Us
We are the clear market leader in our sector and one of the fastest-growing car buying companies globally. In the UK alone, we generate over 100,000 customer enquiries each month and process tens of thousands of vehicle bookings through our high-traffic platforms and nationwide operations. With recent expansion into the United States and ambitious plans for further growth, we are scaling rapidly. Backed by over 15 years of profitability (without external funding), we combine stability with the pace and energy of a startup. Our culture is driven by ambitious, collaborative people who are committed to building the most exciting place to work in our industry. Our goal is bold: to achieve a billion-dollar valuation within five years—while continuing to make a meaningful impact, including over £1 million already donated to charity.
About the Role
We are looking for a hands-on, commercially minded manager with strong automotive knowledge to lead our After-Sales & Customer Operations team. This is a fully onsite position in Tangmere, Chichester, requiring close collaboration with teams and real-time decision-making. You will play a key role in maximising volume collections across the business; managing vehicle collections post-sale, handling discrepancies, leading negotiations, and ensuring deals remain commercially viable while delivering a professional customer experience.
Key Responsibilities:
- Team Leadership & Structure
- Lead and develop a team of After-Sales Coordinators
- Set clear expectations, processes, and performance standards
- Build a transparent, fair, and consistent team culture
- After-Sales Operations
- Oversee the full lifecycle of vehicle collections
- Interpret inspection findings using automotive expertise
- Ensure accurate assessment of discrepancies and adherence to processes
- Negotiation & Commercial Management
- Lead complex negotiations to retain deals while protecting margin
- Support the team in handling valuation changes confidently
- Make final decisions on disputed valuations
- Balance customer experience with strong commercial discipline
- Customer Issue Resolution
- Handle escalated issues professionally and effectively
- Clearly explain vehicle-related issues to customers
- Identify and implement improvements to reduce recurring issues
- Commercial Accountability
- Monitor KPIs: negotiation success, cancellations, profitability, satisfaction
- Ensure fair use of incentive schemes
- Identify process gaps and drive improvements
- Provide reporting and insights to senior leadership
- Cross-Functional Collaboration
- Work closely with Sales, Transport, and Finance teams
- Improve accuracy in vehicle descriptions and pricing
- Provide automotive guidance across departments
Skills & Experience
Essential:
- Solid mechanical knowledge (engine, gearbox, suspension, bodywork, etc.)
- Proven negotiation skills with strong commercial awareness
- Experience leading teams in operations, customer service, or after-sales
- Confident decision-maker with experience handling escalations
- Strong communication skills (verbal and written)
- Experience working to KPIs and structured processes
Desirable:
- Background in automotive, salvage, inspections, logistics, or related fields
- Understanding of vehicle valuation (used/scrap/salvage)
- Experience improving or restructuring teams
Personal Attributes
- Strong, fair leader who builds trust and accountability
- Calm under pressure with a proactive mindset
- Commercially astute and confident in decision-making
- Transparent, consistent, and improvement-focused
What We Offer
- Competitive salary + performance bonus
- Opportunity to lead a business-critical function
- Supportive leadership with autonomy to make an impact
Benefits & Perks:
- Comprehensive pension
- Wellbeing and employee support programme
- Discounted gym membership and on-demand GP access
- Retail and leisure discounts
- Regular team events (summer and Christmas parties)
- Free food Fridays and fresh fruit onsite
- Free onsite parking
- Discounted garage services
- Counselling and financial assistance helplines
After-Sales & Customer Operations Manager in Tangmere employer: Scrap Car Comparison
Scrap Car Comparison is an excellent employer, offering a vibrant work culture that prioritises employee growth and satisfaction. With a competitive salary and performance bonuses, this dynamic company fosters a collaborative environment where your leadership skills can thrive, making it an ideal place for those looking to make a meaningful impact in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land After-Sales & Customer Operations Manager in Tangmere
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Scrap Car Comparison. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Scrap Car Comparison before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace After-Sales & Customer Operations Manager in Tangmere
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Scrap Car Comparison:Your cover letter is your chance to shine! Tell us why you want to work at Scrap Car Comparison specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Scrap Car Comparison!
How to prepare for a job interview at Scrap Car Comparison
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
