At a Glance
- Tasks: Lead the After-Sales & Customer Operations team to maximise vehicle collections and enhance customer experience.
- Company: Fast-growing car buying company with a collaborative and ambitious culture.
- Benefits: Competitive salary, performance bonus, wellness support, and exciting team events.
- Other info: Opportunity for career growth in a supportive and innovative workplace.
- Why this job: Join a market leader and make a real impact in a dynamic automotive environment.
- Qualifications: Strong automotive knowledge, proven negotiation skills, and team leadership experience.
The predicted salary is between 40000 - 55000 € per year.
Location: Tangmere, Chichester (Fully Onsite Role)
Salary: £40,000 – £55,000 + Performance-Related Bonus
About Us
We are the clear market leader in our sector and one of the fastest-growing car buying companies globally. In the UK alone, we generate over 100,000 customer enquiries each month and process tens of thousands of vehicle bookings through our high-traffic platforms and nationwide operations. With recent expansion into the United States and ambitious plans for further growth, we are scaling rapidly. Backed by over 15 years of profitability (without external funding), we combine stability with the pace and energy of a startup. Our culture is driven by ambitious, collaborative people who are committed to building the most exciting place to work in our industry. Our goal is bold: to achieve a billion-dollar valuation within five years—while continuing to make a meaningful impact, including over £1 million already donated to charity.
About the Role
We are looking for a hands-on, commercially minded manager with strong automotive knowledge to lead our After-Sales & Customer Operations team. This is a fully onsite position in Tangmere, Chichester, requiring close collaboration with teams and real-time decision-making. You will play a key role in maximising volume collections across the business; managing vehicle collections post-sale, handling discrepancies, leading negotiations, and ensuring deals remain commercially viable while delivering a professional customer experience.
Key Responsibilities:
- Team Leadership & Structure
- Lead and develop a team of After-Sales Coordinators
- Set clear expectations, processes, and performance standards
- Build a transparent, fair, and consistent team culture
- After-Sales Operations
- Oversee the full lifecycle of vehicle collections
- Interpret inspection findings using automotive expertise
- Ensure accurate assessment of discrepancies and adherence to processes
- Negotiation & Commercial Management
- Lead complex negotiations to retain deals while protecting margin
- Support the team in handling valuation changes confidently
- Make final decisions on disputed valuations
- Balance customer experience with strong commercial discipline
- Customer Issue Resolution
- Handle escalated issues professionally and effectively
- Clearly explain vehicle-related issues to customers
- Identify and implement improvements to reduce recurring issues
- Commercial Accountability
- Monitor KPIs: negotiation success, cancellations, profitability, satisfaction
- Ensure fair use of incentive schemes
- Identify process gaps and drive improvements
- Provide reporting and insights to senior leadership
- Cross-Functional Collaboration
- Work closely with Sales, Transport, and Finance teams
- Improve accuracy in vehicle descriptions and pricing
- Provide automotive guidance across departments
Skills & Experience
Essential:
- Solid mechanical knowledge (engine, gearbox, suspension, bodywork, etc.)
- Proven negotiation skills with strong commercial awareness
- Experience leading teams in operations, customer service, or after-sales
- Confident decision-maker with experience handling escalations
- Strong communication skills (verbal and written)
- Experience working to KPIs and structured processes
Desirable:
- Background in automotive, salvage, inspections, logistics, or related fields
- Understanding of vehicle valuation (used/scrap/salvage)
- Experience improving or restructuring teams
Personal Attributes
- Strong, fair leader who builds trust and accountability
- Calm under pressure with a proactive mindset
- Commercially astute and confident in decision-making
- Transparent, consistent, and improvement-focused
What We Offer
- Competitive salary + performance bonus
- Opportunity to lead a business-critical function
- Supportive leadership with autonomy to make an impact
Benefits & Perks:
- Comprehensive pension
- Wellbeing and employee support programme
- Discounted gym membership and on-demand GP access
- Retail and leisure discounts
- Regular team events (summer and Christmas parties)
- Free food Fridays and fresh fruit onsite
- Free onsite parking
- Discounted garage services
- Counselling and financial assistance helplines
After-Sales & Customer Operations Manager in Tangmere employer: Scrap Car Comparison
Join a dynamic and rapidly growing leader in the automotive sector, where your role as After-Sales & Customer Operations Manager will be pivotal in shaping our customer experience and operational success. Located in Tangmere, Chichester, we offer a vibrant work culture that fosters collaboration and innovation, alongside competitive salaries, performance-related bonuses, and a range of employee benefits including wellbeing support and regular team events. With a commitment to personal growth and a clear path towards ambitious goals, this is an exciting opportunity to make a meaningful impact in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land After-Sales & Customer Operations Manager in Tangmere
✨Tip Number 1
Network like a pro! Get out there and connect with people in the automotive industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to after-sales and customer operations. Think about your past experiences and how they relate to the role. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your negotiation skills! Be ready to discuss specific examples where you’ve successfully navigated tough situations. This is key for roles like After-Sales & Customer Operations Manager, so make sure you highlight your strengths in this area.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our company. So, get that application in and let’s make it happen!
We think you need these skills to ace After-Sales & Customer Operations Manager in Tangmere
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the After-Sales & Customer Operations Manager role. Highlight your automotive knowledge and any relevant experience in team leadership or customer service. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our goals. Be sure to mention your negotiation skills and any experience with KPIs, as these are key for us.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to lead teams and improve processes. Numbers speak volumes, so if you’ve boosted customer satisfaction or improved operational efficiency, let us know!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Scrap Car Comparison
✨Know Your Automotive Stuff
Make sure you brush up on your mechanical knowledge before the interview. Be ready to discuss specifics about engines, gearboxes, and other components. This role requires a solid understanding of vehicles, so showing off your expertise will definitely impress them.
✨Show Off Your Negotiation Skills
Prepare examples of past negotiations you've successfully handled. Think about how you balanced customer satisfaction with commercial viability. They’ll want to see that you can protect margins while keeping customers happy, so come armed with stories that highlight your skills.
✨Demonstrate Leadership Experience
Since this role involves leading a team, be ready to talk about your leadership style. Share experiences where you set clear expectations and built a positive team culture. They’re looking for someone who can inspire and develop their team, so make sure to highlight your approach.
✨Be Ready for Real-Time Decision Making
This position requires quick thinking and effective decision-making. Prepare to discuss scenarios where you had to make tough calls under pressure. Show them that you can handle escalated issues calmly and confidently, as this will be crucial in your role.
