After Sales/Customer Operations Manager

About Us We are the clear market leader in our sector and one of the fastest-growing car buying companies in the world. In the UK we generate over 100,000 customer enquiries each month and book tens of thousands of vehicles over the same period through our high-traffic websites and nationwide operations. We have now launched across the United States, with multiple States already live and an ambitious plan to expand nationwide. Our rapid expansion and success have been driven by outstanding people, a strong culture, and our ability to lean into the advantages of cutting-edge technology. We are not a speculative startup. We have been established for over 15 years are highly profitable, and have achieved this scale without external funding. That gives us both security and momentum – and yet, despite our size, we have kept the excitement, energy and ambition of a startup. Our team is collaborative, ambitious and relentlessly driven to be the best and most exciting place to work in our sector. Our aim is bold: to build a billion-dollar valuation within the next five years. Along the way, we want our growth to make a positive difference to others. We have already donated over £1 million to various charities, and as we scale, so too will our donations. Below, you will find a complete breakdown of everything required of potential candidates. About the Role We are looking for a hands‑on, commercially minded manager with solid automotive knowledge—someone who understands key vehicle components (engine, gearbox, suspension, body panels) and how condition discrepancies affect value. A major part of this role is skilled negotiation: keeping deals on track when issues arise at inspection, protecting margin, and ensuring revised valuations are fair, commercially viable, and professionally handled. You will lead the After‑Sales