At a Glance
- Tasks: Be the first point of contact for clients and provide excellent customer service.
- Company: Join Unity Insurance, a supportive team making a difference for youth organisations.
- Benefits: 28 days holiday, flexible working, and double-matched pension up to 10%.
- Other info: Great training opportunities and a welcoming team culture.
- Why this job: Support charities and youth groups while developing your skills in a rewarding environment.
- Qualifications: Experience in insurance and customer service, with a passion for helping others.
The predicted salary is between 26199 - 26199 £ per year.
Location: Unity Insurance, Lancing, West Sussex, BN15 8UW
Salary: £26,199 per year, Band C, Level 3
Hours: Full-time, 35 hours per week
Contract: Permanent
About the Role: At Unity Insurance, part of the Scouts movement, we're proud to help charities, youth groups, and organisations like Scouts and Guides protect the people, places, and activities that matter most. We're a small, supportive team with a big heart, and we're looking for an experienced Account Handler to join us. If you're passionate about delivering great customer service, enjoy building relationships, and want to make a difference through your work, we'd love to hear from you.
What you'll do as an Account Handler:
- Be the first point of contact for our clients
- Provide quotes, advice, and ongoing support
- Manage renewals, policy updates, and claims
- Recommend additional products to help clients stay protected
- Ensure all administration is accurate and completed on time
- Deliver excellent customer service and help us grow our client base
What we're looking for as an Account Handler:
- Experience in insurance and customer service
- Understanding of youth organisations or small charities
- Good knowledge of insurance principles and FCA guidelines
- Confident using computers and insurance systems
- Working towards or holding insurance qualifications
- A genuine passion for helping others
Why join us? You'll be supporting the amazing organisations that help young people gain skills for life — and you'll do it alongside a welcoming, supportive team. We also offer great training, opportunities to develop your skills, and the chance to get involved in volunteering and projects that matter.
Benefits: We're proud to be an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations nationwide. 28 days' holiday, rising to 32 days after 2 years' service, plus extra days at Christmas. Flexible working hours and hybrid options. Work in a way that suits you, your role, and your department. Double-matched pension up to 10% of gross salary. Family-friendly employer with generous family leave. Learning and development opportunities via our internal learning hub.
Closing date for applications: 23:59pm Sunday 31st May 2026. Interviews will be held on Monday 8th June 2026 in Lancing. Strictly no agencies. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community.
Account Handler Commercial Insurance in Lancing employer: Scouts
As a Natural Estate Manager at Gilwell Park, you will join a passionate team dedicated to conservation and environmental stewardship in a stunning natural setting. The company fosters a supportive work culture that prioritises employee growth through training and development opportunities, ensuring you can thrive in your role while making a meaningful impact on the environment. With competitive benefits and a commitment to work-life balance, this position offers a unique chance to contribute to nature conservation while enjoying the beauty of Chingford.
StudySmarter Expert Advice🤫
We think this is how you could land Account Handler Commercial Insurance in Lancing
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the lookout for an Account Handler role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Unity Insurance and understand their mission. Be ready to discuss how your experience aligns with their values, especially your passion for helping charities and youth organisations.
✨Tip Number 3
Practice your customer service skills! Since you'll be the first point of contact for clients, think of scenarios where you can showcase your ability to provide excellent support and build relationships. Role-playing with a friend can help!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Unity Insurance. Don’t miss out!
We think you need these skills to ace Account Handler Commercial Insurance in Lancing
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Handler role. Highlight your experience in insurance and customer service, and show us how you can bring value to our team at Unity Insurance.
Show Your Passion:We love seeing candidates who are genuinely passionate about helping others. Share any relevant experiences or stories that demonstrate your commitment to supporting youth organisations or charities.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your key skills and achievements. We appreciate straightforward communication!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Scouts
✨Know Your Stuff
Make sure you brush up on your insurance knowledge, especially around commercial insurance principles and FCA guidelines. Being able to discuss these topics confidently will show that you're serious about the role and understand what it entails.
✨Show Your Passion for Customer Service
Since this role is all about delivering great customer service, think of specific examples from your past experiences where you've gone above and beyond for clients. This will help demonstrate your commitment to helping others, which is key for Unity Insurance.
✨Understand Their Mission
Familiarise yourself with Unity Insurance and their connection to youth organisations and charities. Showing that you understand their mission and values will resonate well during the interview and highlight your genuine interest in the role.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This could be about their training opportunities or how they support their team members. It shows that you're engaged and eager to learn more about the company culture.
