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- Tasks: Lead a dynamic renewals team and deliver top-notch customer service.
- Company: Join an award-winning charity with a diverse and inclusive culture.
- Benefits: Enjoy flexible working, generous holiday, and a double-matched pension scheme.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Experience in commercial insurance and strong leadership skills required.
- Other info: Great career growth opportunities in a vibrant team.
The predicted salary is between 37800 - 47280 £ per year.
Location: Unity Insurance, Lancing, West Sussex, BN15 8UW
Salary: £37,800 per year, Band F, Level 3
Hours: Full-time, 35 hours per week - 5 days a week during probation. Option to work from home up to 2 days a week after probation.
Contract: Permanent
About the Role:
This role sits within a young, diverse team united by a strong commitment to excellent customer service. As Deputy Renewals Manager, you will oversee and coordinate work across part of the Renewals team, providing day-to-day leadership, coaching, and technical support.
What you'll do as a Deputy Renewals Manager:
- Lead and motivate a telephone-based renewals team to deliver high-quality customer service
- Act as Deputy to the Renewals Manager, supporting income targets and day-to-day performance
- Coach and performance-manage team members, acting as first point of escalation
- Oversee renewals, MTAs, new business, claims and queries with a focus on accuracy
- Build strong relationships with charity clients and identify opportunities to retain and grow business
What we're looking for as a Deputy Renewals Manager:
- Experience in commercial insurance and insurance broking
- Leadership or supervisory experience within renewals or existing business
- Strong knowledge of FCA regulation, TCF and compliance requirements
- Confident communicator with excellent customer service and complaint-handling skills
- A proactive approach with the ability to drive performance and commercial results
Benefits:
- 28 days' holiday, rising to 32 days after 2 years' service, plus extra days at Christmas
- Flexible working hours and hybrid options
- Double-matched pension up to 10% of gross salary
Closing date for applications: 23:59 Sunday 15th March 2026. Interviews will be on an ongoing basis until the position is filled. We reserve the right to close this role early. If you're interested, we encourage you to apply as soon as possible. Strictly no agencies. The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.
Deputy Renewals Manager in Crawley employer: Scouts
Contact Detail:
Scouts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Renewals Manager in Crawley
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who might know someone at Unity Insurance. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for the interview by researching common questions for Deputy Renewals Manager roles. Think about how your experience aligns with their needs and be ready to share specific examples of your leadership and customer service skills.
✨Tip Number 3
Show your enthusiasm for the role! When you get the chance to speak with them, let your passion for excellent customer service and team leadership shine through. They want to see that you're genuinely excited about the opportunity.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Unity Insurance.
We think you need these skills to ace Deputy Renewals Manager in Crawley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership and customer service experience, especially in commercial insurance, to show us you're the right fit for the Deputy Renewals Manager role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background aligns with our mission. Don’t forget to mention your proactive approach and any relevant achievements that demonstrate your ability to drive performance.
Showcase Your Communication Skills: As a Deputy Renewals Manager, strong communication is key. In your application, make sure to convey your ability to handle customer queries and complaints effectively. Use clear and concise language to reflect your confidence and professionalism.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Scouts
✨Know Your Stuff
Make sure you brush up on your knowledge of commercial insurance and the FCA regulations. Being able to discuss these topics confidently will show that you're serious about the role and understand the industry.
✨Showcase Your Leadership Skills
Prepare examples of how you've led or motivated a team in the past. Think about specific situations where you coached someone to success or resolved a conflict. This will demonstrate your capability as a Deputy Renewals Manager.
✨Customer Service is Key
Since this role focuses heavily on customer service, be ready to share your experiences dealing with clients. Highlight any instances where you turned a complaint into a positive outcome, showcasing your excellent communication skills.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics and the company's approach to renewals. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
