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- Tasks: Support patients in clinical trials by managing travel and reimbursements.
- Company: Join Scout, a leader in innovative patient services and stellar team culture.
- Benefits: Enjoy remote work flexibility and competitive pay ranging from £28,000 to £35,000 per year.
- Why this job: Be part of a dynamic team making a real impact in healthcare while using your language skills.
- Qualifications: Fluency in English, Spanish, and French with 3 years in customer service or life sciences preferred.
- Other info: Ideal for those who thrive in fast-paced environments and love helping others.
The predicted salary is between 22400 - 28000 £ per year.
Tri-Lingual Patient Liaison (English, Spanish, and French)
This range is provided by Scout. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$28,000.00/yr – $35,000.00/yr
Scout is recognized as a leader in our field for innovation in service, attention to detail, our stellar team members, and making the complex easier. If this interests you, we’d love to have you join our rapidly growing team!
Position Summary:
We are looking to hire a talented, eager, and skilled Tri-lingual Patient Liaison to join our UK team in a remote position. The Patient Liaison provides support to patients and clinics involved in clinical research trials. You would be responsible for ensuring excellent and consistent service. This includes reviewing and approving travel and expense reimbursement requests, partnering with our vendors to fulfill services, and answering questions in a timely and courteous manner.
Responsibilities of this position include, but are not limited to:
- Serve as the primary point of contact for our patients, study sites, vendors, and other related parties.
- Scheduling travel requests for patients enrolled in clinical trials, including:
- Arrangements including flights, hotel, ground transportation, and special needs assistance, as well as assist with any additional issues that arise during travel.
- Interaction and management of vendors handling travel requests.
- Review travel requests against study parameters and seek approvals where necessary.
- Processing expense reimbursements to patients for approved expenses, including review against study parameters and seeking approvals where necessary of those expenses.
- Responsible for training study site personnel on how to use the online portal including:
- Creating/entering requests in the portal if applicable.
The ideal candidate will have the following experience, skills, and knowledge:
- BS or BA degree or equivalent experience.
- Minimum 3 years of experience within the customer service or life sciences industry preferred.
- Fluency in English, Spanish, and French (spoken and written).
- Experience working with multiple independent vendors to achieve results on a deadline.
- Experience in the travel and/or hospitality industry is a plus.
- Ability to modify, edit, and create Excel spreadsheets, Word documents.
- Ability to conduct hotel, venue, and destination research online.
- Work with financial information, including basic knowledge and understanding of how to convert foreign currency to USD.
- Attention to detail with the ability to track and manage key dates/deadlines.
- The ability to learn quickly.
- Timely, professional, courteous correspondence and communication with clients, vendors, and colleagues.
- Ability to prioritize and multi-task.
- Ability to work in a fast-paced environment.
- Hard working and reliable with a strong work ethic.
- Diplomatic and discreet.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Education and Training
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Tri-Lingual Patient Liaison (English, Spanish, and French) employer: Scout
Contact Detail:
Scout Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tri-Lingual Patient Liaison (English, Spanish, and French)
✨Tip Number 1
Brush up on your language skills! Since this role requires fluency in English, Spanish, and French, practice speaking and writing in these languages. Consider engaging in conversations with native speakers or using language exchange apps to enhance your proficiency.
✨Tip Number 2
Familiarise yourself with the clinical research landscape. Understanding the basics of clinical trials and patient support can give you an edge. Research common challenges faced by patients in clinical trials and think about how you could address them.
✨Tip Number 3
Network with professionals in the life sciences and customer service sectors. Attend relevant webinars or local meetups to connect with others in the field. This can provide insights into the industry and potentially lead to referrals.
✨Tip Number 4
Showcase your organisational skills. Since the role involves managing travel requests and expense reimbursements, consider creating a mock schedule or spreadsheet to demonstrate your ability to handle multiple tasks efficiently. This will highlight your attention to detail.
We think you need these skills to ace Tri-Lingual Patient Liaison (English, Spanish, and French)
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasise your fluency in English, Spanish, and French. Include specific examples of how you've used these languages in a professional setting, especially in customer service or healthcare.
Showcase Relevant Experience: Detail your experience in customer service or the life sciences industry. Mention any roles where you managed travel arrangements or worked with vendors, as this is crucial for the Tri-Lingual Patient Liaison position.
Tailor Your CV: Customise your CV to reflect the responsibilities listed in the job description. Use keywords from the posting, such as 'patient support', 'travel requests', and 'expense reimbursements' to make your application stand out.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you're passionate about the role. Discuss your ability to work in a fast-paced environment and your attention to detail, which are essential for this position.
How to prepare for a job interview at Scout
✨Showcase Your Language Skills
As a Tri-Lingual Patient Liaison, your ability to communicate effectively in English, Spanish, and French is crucial. Be prepared to demonstrate your language proficiency during the interview, perhaps by answering questions in different languages or discussing your experiences using them in a professional context.
✨Highlight Customer Service Experience
This role requires a strong background in customer service. Share specific examples from your previous roles where you provided exceptional service, resolved conflicts, or went above and beyond for clients. This will show your potential employer that you understand the importance of patient care.
✨Demonstrate Attention to Detail
Given the responsibilities of managing travel requests and expense reimbursements, it's essential to convey your attention to detail. Prepare to discuss how you've successfully managed complex tasks in the past, ensuring accuracy and compliance with guidelines.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle stressful situations. Think of examples where you had to manage multiple priorities or resolve issues quickly, especially in a fast-paced environment, and be ready to share these during the interview.
