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- Tasks: Support patients in clinical trials by managing travel and expense requests.
- Company: Join a leading innovative company known for stellar service and teamwork.
- Benefits: Competitive salary, remote work, and opportunities for professional growth.
- Why this job: Make a real difference in patients' lives while using your language skills.
- Qualifications: Fluency in English, Spanish, and French; customer service experience preferred.
- Other info: Fast-paced environment with a focus on detail and teamwork.
The predicted salary is between 24000 - 28000 £ per year.
Scout is recognized as a leader in our field for innovation in service, attention to detail, our stellar team members, and making the complex easier. If this interests you, we would love to have you join our rapidly growing team!
Position Summary:
We are looking to hire a talented, eager, and skilled Tri-lingual Patient Liaison to join our UK team in a remote position. The Patient Liaison provides support to patients and clinics involved in clinical research trials. You would be responsible for ensuring excellent and consistent service. This includes reviewing and approving travel and expense reimbursement requests, partnering with our vendors to fulfill services, and answering questions in a timely and courteous manner.
Responsibilities of this position include, but are not limited to:
- Serve as the primary point of contact for our patients, study sites, vendors, and other related parties.
- Scheduling travel requests for patients enrolled in clinical trials, including arrangements such as flights, hotel, ground transportation, and special needs assistance, as well as assisting with any additional issues that arise during travel.
- Interaction and management of vendors handling travel requests.
- Review travel requests against study parameters and seek approvals where necessary.
- Processing expense reimbursements to patients for approved expenses, including review against study parameters and seeking approvals where necessary.
- Responsible for training study site personnel on how to use the online portal, including creating/entering requests in the portal if applicable.
The ideal candidate will have the following experience, skills, and knowledge:
- BS or BA degree or equivalent experience.
- Minimum 3 years of experience within the customer service or life sciences industry preferred.
- Fluency in English, Spanish, and French (spoken and written).
- Experience working with multiple independent vendors to achieve results on a deadline.
- Experience in the travel and/or hospitality industry is a plus.
- Ability to modify, edit, and create Excel spreadsheets and Word documents.
- Ability to conduct hotel, venue, and destination research online.
- Work with financial information, including basic knowledge and understanding of how to convert foreign currency to USD.
- Attention to detail with the ability to track and manage key dates/deadlines.
- The ability to learn quickly.
- Timely, professional, courteous correspondence and communication with clients, vendors, and colleagues.
- Ability to prioritize and multi-task.
- Ability to work in a fast-paced environment.
- Hard working and reliable with a strong work ethic.
- Diplomatic and discreet.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Education and Training
Tri-Lingual Patient Liaison (English, Spanish, and French) in London employer: Scout
Contact Detail:
Scout Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tri-Lingual Patient Liaison (English, Spanish, and French) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and customer service sectors. Let them know you're on the lookout for a Tri-Lingual Patient Liaison role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your interview skills! Get a friend or family member to do a mock interview with you. Focus on showcasing your language skills and experience in customer service. Remember, confidence is key!
✨Tip Number 3
Stay organised! Keep track of all the jobs you've applied for and follow up if you haven't heard back. A polite email can show your enthusiasm and keep you on their radar.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. Plus, it makes it easier for us to spot your application and get back to you quickly!
We think you need these skills to ace Tri-Lingual Patient Liaison (English, Spanish, and French) in London
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about being tri-lingual, make sure to highlight your fluency in English, Spanish, and French. Use examples from your past experiences where you’ve successfully communicated in these languages, especially in customer service or clinical settings.
Tailor Your CV and Cover Letter: Don’t just send a generic CV! Tailor it to the job description by emphasising your relevant experience in customer service and the life sciences industry. We want to see how your skills match what we’re looking for, so make it personal!
Be Detail-Oriented: Attention to detail is key in this role. When filling out your application, double-check for any typos or errors. Show us that you can manage key dates and deadlines right from the start by submitting a polished application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at Scout!
How to prepare for a job interview at Scout
✨Brush Up on Your Language Skills
Since this role requires fluency in English, Spanish, and French, make sure you practice speaking and writing in all three languages. Prepare to demonstrate your language skills during the interview by discussing your experiences or even role-playing scenarios that might come up in the job.
✨Know the Company Inside Out
Research Scout thoroughly before your interview. Understand their mission, values, and recent innovations in service. This will not only help you answer questions more effectively but also show your genuine interest in joining their team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially in customer service situations. Think of examples from your past experience where you successfully managed travel arrangements or resolved issues for clients, and be ready to share those stories.
✨Showcase Your Attention to Detail
Given the nature of the role, attention to detail is crucial. Be prepared to discuss how you manage deadlines and track important dates. You might even want to bring a sample of an Excel spreadsheet or document you've created to illustrate your organisational skills.
