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For Companies At a Glance
- Tasks: Help customers with tech issues and improve software performance.
- Company: Join a supportive team at a leading tech company.
- Benefits: Competitive salary, great perks, and full training provided.
- Why this job: Perfect for tech enthusiasts wanting to make a difference.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Full-time role with opportunities for growth and learning.
The predicted salary is between 36000 - 60000 £ per year.
Do you enjoy working with computers and helping people? Scout Recruiting is now recruiting on our clients behalf for Technical Support Agents. This role will require you to work directly with their customers, educating them on features, diagnosing issues and carrying out remote remedial work to the software. Day-to-day, you will work with Linux (Debian) and MySQL, making this a great opportunity for those with skills or an interest in these areas. You do not need to have advanced knowledge of these systems as you will be fully supported and trained in this role. This is a full-time permanent role offering a competitive salary and excellent non-salaried benefits.
Key Responsibilities:
- Understanding the operation of our bespoke software systems, the hardware and software for both applications, and seeking ways to improve the reliability and performance of the systems.
- Taking customer calls and attempting to resolve the customer’s enquiry or issue by remotely connecting to customer sites.
- Telephone customers and talk through certain functions, explaining the causes and solutions to the problems.
- Participating in the out of hours support rota (this could amount to 1 week in 8).
- Escalating issues to your line manager as appropriate (and according to procedure).
- Maintaining a high level of call logging issue quality (ensuring others can follow your work).
- Liaising with customers professionally at all times.
- Participating in ongoing training as systems evolve and new features or functionality are built.
- Ensuring the working environment is kept tidy and professional at all times.
- Ensuring that your own technical knowledge is kept up to date.
Key Skills:
- Excellent IT literacy, fast accurate keyboard skills.
- Confident and clear communicator (verbal, written and listening skills).
- Proven track record in customer service and support.
- Demonstrable organisation skills, including time management, prioritisation of tasks, and self-motivation.
- Professional in manner, approach, appearance and confidence.
- Motivated to learn and disseminate information.
- Strong work ethic.
- Strong attention to detail.
- Hard-working and committed, with a sense of humour.
Technical Support Agent in Stamford employer: Scout Recruiting LTD
Contact Detail:
Scout Recruiting LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Agent in Stamford
✨Tip Number 1
Get to know the company before your interview! Research their products, values, and culture. This will help you tailor your responses and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! As a Technical Support Agent, you'll need to explain complex issues clearly. Try role-playing with a friend or family member to get comfortable with explaining technical concepts in simple terms.
✨Tip Number 3
Show off your problem-solving skills during the interview! Think of examples from your past experiences where you successfully resolved customer issues. This will demonstrate your ability to handle challenges effectively.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Technical Support Agent in Stamford
Some tips for your application 🫡
Show Your Passion for Tech: Let us know how much you enjoy working with computers and helping people. Share any relevant experiences or projects that highlight your interest in tech, especially with Linux or MySQL. We love seeing candidates who are genuinely excited about the role!
Tailor Your Application: Make sure to customise your CV and cover letter to match the job description. Highlight your customer service experience and any technical skills that relate to the position. This helps us see how you fit into our team right from the start!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that makes it easy for us to understand your qualifications.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at Scout Recruiting LTD
✨Know Your Tech Basics
Brush up on your knowledge of Linux (Debian) and MySQL before the interview. Even if you don’t need to be an expert, having a basic understanding will show your enthusiasm for the role and help you communicate effectively with the interviewers.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining technical concepts in simple terms. You might want to role-play with a friend or family member to get comfortable with how you would explain solutions to customers.
✨Show Off Your Customer Service Experience
Prepare examples from your past experiences where you successfully resolved customer issues. Highlight your problem-solving skills and how you maintained professionalism under pressure. This will demonstrate your suitability for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
