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- Tasks: Deliver exceptional customer service and drive partner recruitment in a dynamic, hybrid role.
- Company: Join a vibrant team focused on health and wellness with a fun culture.
- Benefits: Flexible part-time hours, competitive pay, and opportunities for personal growth.
- Why this job: Make a real impact by building relationships and enhancing customer experiences.
- Qualifications: Fluent English, customer service experience, and a positive attitude are essential.
- Other info: Work with a supportive team and enjoy a mix of remote and in-office work.
The predicted salary is between 13 - 16 £ per hour.
We’re now recruiting for a proactive, customer-focused professional with strong customer service and sales experience to join our clients team on a part-time basis. 3 full days per week. Hybrid.
If you enjoy building relationships, delivering exceptional customer experiences, and driving partner recruitment and upselling opportunities, this could be the perfect role for you.
Key Responsibilities- Customer Service (UK & Europe)
- Managing day-to-day customer service across English and German-speaking regions
- Handling orders and enquiries from private customers, wholesalers, affiliates and online platforms
- Making proactive outbound calls for upselling, surveys and customer retention
- Resolving complaints and queries professionally and efficiently
- Supporting and developing affiliate/partner programmes in the UK, Germany and wider Europe
- Proactively reaching out to online shops, wellness centres, bloggers, influencers and spas for endorsements and partnerships
- Supporting outreach activity on LinkedIn and Instagram
- Assisting with lead generation and partner recruitment campaigns
- Collaborating with marketing and operations teams to deliver campaigns and recruitment activity
- Sharing customer insights and feedback to support innovation and improvement
To succeed in this role, you’ll be proactive, organised, and confident communicating with customers and partners.
Essential:- Fluent / near-native English (German is a strong advantage but not essential)
- Previous experience in customer service and sales
- Interest or experience in health, wellness or nutrition
- Strong written and verbal communication skills with a confident phone manner
- Highly organised with strong attention to detail
- Comfortable working under pressure and solving problems independently
- Confident using ICT tools including email, Excel, Word, PowerPoint, and social media platforms (LinkedIn/Instagram)
- Able to work both independently and as part of a small team
- A positive “can-do” attitude aligned with company values: Authentic, Excellence, Fun, Innovation, Being of Service
Customer Service and Partner Liaison Part Time employer: Scout Recruiting LTD
Contact Detail:
Scout Recruiting LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service and Partner Liaison Part Time
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn and let them know you're on the hunt for a customer service role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get that chance to chat with potential employers, be ready to showcase your customer service skills and how you can drive partner recruitment. Keep it friendly and confident!
✨Tip Number 3
Don’t shy away from following up! After an interview or networking event, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that match your skills. Plus, applying directly can sometimes give you a leg up in the hiring process.
We think you need these skills to ace Customer Service and Partner Liaison Part Time
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the role. Highlight your customer service and sales experience, and show us how you can build relationships and deliver exceptional experiences.
Show Off Your Skills: Don’t be shy about showcasing your strong written and verbal communication skills. We want to see how you handle customer queries and complaints, so give us examples of your problem-solving abilities!
Be Proactive: Since this role is all about being proactive, let us know how you've taken initiative in past roles. Whether it’s upselling or reaching out to partners, we love to see that 'can-do' attitude!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Scout Recruiting LTD
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you articulate your fit for the role and show that you're genuinely interested.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, be ready to share specific examples of how you've handled customer queries or complaints in the past. Highlight any upselling experiences too, as this will demonstrate your proactive approach and ability to drive sales.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing during the interview, where you might have to handle a mock customer call or complaint. Practise these scenarios beforehand so you can showcase your problem-solving skills and confident phone manner effectively.
✨Demonstrate Your Proactive Nature
The company is looking for someone who is proactive and organised. Share examples of how you've taken initiative in previous roles, whether it’s reaching out to potential partners or improving processes. This will highlight your alignment with their values and your readiness to contribute.
