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- Tasks: Support patients in clinical trials by managing travel and reimbursements.
- Company: Join Scout, a leader in life sciences with a focus on innovation.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in patients' lives while working in a dynamic environment.
- Qualifications: Fluent in English and Spanish, with customer service experience preferred.
- Other info: Flexible hours with some holiday work required, but compensated.
The predicted salary is between 36000 - 60000 £ per year.
Established in 1996 and rebranded to Scout in 2024, we built our foundation on planning meetings for numerous organizations within the life sciences sector. In response to emerging industry needs, we expanded our services to include Scout Clinical, one of the top providers of clinical trial patient travel and reimbursements, and Scout Academy, our secure, online, on-demand learning management system that ensures global compliance. Scout is recognized as a leader in our field for innovation in service, attention to detail, our stellar team members, and making the complex easier. If this interests you, we would love to have you join our rapidly growing team!
Position Summary: We are looking to hire a talented, eager, and skilled Bi-Lingual Patient Liaison to join our UK team in a remote position. The Patient Liaison provides support to patients and clinics involved in clinical research trials. You would be responsible for ensuring excellent and consistent service. This includes reviewing and approving travel and expense reimbursement requests, partnering with our vendors to fulfill services, and answering questions in a timely and courteous manner.
Schedule information: Monday-Friday 8:00 AM - 5:00 PM (GMT/GMT +1). Hours: 9-hour shift (including 1-hour lunch for a total of 8-hour shift). Some holiday work will be required, but will be compensated.
Responsibilities of this position include, but are not limited to:
- Serve as the primary point of contact for our patients, study sites, vendors, and other related parties.
- Scheduling travel and logistics requests for patients enrolled in clinical trials, including:
- Primary focus on travel arrangements involving ground transportation.
- Arrangements including flights, hotel and special needs assistance, as well as assistance with any additional issues that arise during travel.
The ideal candidate will have the following experience, skills, and knowledge:
- BS or BA degree or equivalent experience.
- Minimum 3 years of experience within the customer service or life sciences industry preferred.
- Fluency in English and Spanish (spoken and written).
- Experience working with multiple independent vendors to achieve results on a deadline.
- Experience in the travel and/or hospitality industry is a plus.
- Ability to modify, edit, and create Excel spreadsheets, Word documents.
- Ability to conduct hotel, venue, and destination research online.
- Work with financial information, including basic knowledge and understanding of how to convert foreign currency to USD.
- Attention to detail with the ability to track and manage key dates/deadlines.
- The ability to learn quickly.
- Timely, professional, courteous correspondence and communication with clients, vendors, and colleagues.
- Ability to prioritize and multi-task.
- Ability to work in a fast-paced environment.
- Hard working and reliable with a strong work ethic.
Bi-Lingual Patient Liaison (English and Spanish) in London employer: Scout Clinical
Contact Detail:
Scout Clinical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bi-Lingual Patient Liaison (English and Spanish) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the life sciences sector and let them know you're on the hunt for a Bi-Lingual Patient Liaison role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Scout and its services thoroughly so you can show off your knowledge during the interview. Think about how your skills in customer service and bilingual communication can make a real difference in their team.
✨Tip Number 3
Practice your pitch! Be ready to explain why you're the perfect fit for the role. Highlight your experience in the life sciences industry and your knack for managing travel logistics, as these are key to the Patient Liaison position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our rapidly growing team at Scout.
We think you need these skills to ace Bi-Lingual Patient Liaison (English and Spanish) in London
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about being bi-lingual, make sure to highlight your English and Spanish skills right from the start. Use both languages where appropriate in your application to show us you’re comfortable switching between them!
Tailor Your Experience: We want to see how your past experiences relate to the Patient Liaison role. Be specific about your customer service or life sciences experience, and don’t forget to mention any travel or hospitality work you've done. Make it relevant!
Be Professional Yet Personable: While we appreciate professionalism, we also love a friendly tone! Your written application should reflect your ability to communicate courteously and clearly, just like you would with our patients and vendors.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Scout Clinical
✨Brush Up on Your Bilingual Skills
Since the role requires fluency in both English and Spanish, make sure to practice your language skills before the interview. Prepare to answer questions in both languages and be ready to switch between them seamlessly. This will show your potential employer that you’re comfortable and confident in your bilingual abilities.
✨Know the Company Inside Out
Do your homework on Scout and its services, especially Scout Meetings, Scout Clinical, and Scout Academy. Understanding their mission and recent developments will help you tailor your answers and demonstrate your genuine interest in the company. Plus, it’ll give you a chance to ask insightful questions during the interview.
✨Highlight Your Customer Service Experience
This position is all about providing excellent service to patients and clinics. Be prepared to share specific examples from your past roles where you’ve gone above and beyond for customers. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your problem-solving skills.
✨Showcase Your Attention to Detail
Given the responsibilities of reviewing travel requests and processing reimbursements, attention to detail is crucial. Bring examples of how you've successfully managed complex tasks or projects in the past. You might even want to mention any tools or methods you use to stay organised and ensure accuracy in your work.
