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- Tasks: Support patients in clinical trials by managing travel and reimbursements.
- Company: Scout is a leading innovator in life sciences, focused on simplifying complex processes.
- Benefits: Enjoy a fully remote role with flexible hours and holiday compensation.
- Why this job: Join a dynamic team making a real impact in healthcare while working from anywhere.
- Qualifications: Fluent in English and Spanish, with customer service experience preferred.
- Other info: Opportunity to grow in a rapidly expanding company with a strong reputation.
The predicted salary is between 30000 - 42000 £ per year.
Bi-Lingual Patient Liaison (English and Spanish)
Established in 1996 and rebranded to Scout in 2024, we built our foundation on planning meetings for numerous organizations within the life sciences sector (Scout Meetings). In response to emerging industry needs, we expanded our services to include Scout Clinical, one of the top providers of clinical trial patient travel and reimbursements, and Scout Academy, our secure, online, on-demand learning management system that ensures global compliance.
Scout is recognized as a leader in our field for innovation in service, attention to detail, our stellar team members, and making the complex easier. If this interests you, we’d love to have you join our rapidly growing team!
Position Summary:
We are looking to hire a talented, eager, and skilled Bi-Lingual Patient Liaison to join our UK team in a remote position. The Patient Liaison provides support to patients and clinics involved in clinical research trials. You would be responsible for ensuring excellent and consistent service. This includes reviewing and approving travel and expense reimbursement requests, partnering with our vendors to fulfill services, and answering questions in a timely and courteous manner.
Schedule information
Monday-Friday 8:00 AM – 5:00 PM (GMT/GMT +1)
Hours: 9-hour shift (including 1-hour lunch for a total of 8-hour shift). Some holiday work will be required, but will be compensated.
Responsibilities of this position include, but are not limited to:
- Serve as the primary point of contact for our patients, study sites, vendors, and other related parties.
- Scheduling travel and logistics requests for patients enrolled in clinical trials, including:
- Primary focus on travel arrangements involving ground transportation
- Arrangements including flights, hoteland special needs assistance, as well as assistance withany additional issues that arise during travel
- Interaction and management of participants primarily via telephony
- Interaction and management of vendors handling travel requests
- Review travel requests against study parameters and seekapprovals where necessary
- Processing expense reimbursements to patients for approved expenses, including review against study parameters and seeking approvals, where necessary of those expenses
- Responsible forproviding guidance tostudy site personnel on how to use the online portal, including:
- Creating/entering requests in the portalif applicable
The ideal candidate will have the following experience, skills, and knowledge:
- BS or BA degree or equivalent experience
- Minimum 3 years of experience within the customer service or life sciences industry preferred
- Fluencyin English, and Spanish(spoken and written)
- Experience working with multiple independent vendors to achieve results on a deadline
- Experience in the travel and/or hospitality industry is a plus
- Ability to modify, edit, and create Excel spreadsheets, Word documents.
- Ability to conduct hotel, venue, and destination research online.
- Work with financial information, including basic knowledge and understanding of how to convert foreign currency to USD.
- Attention to detail with the ability to track and manage key dates/deadlines
- The ability to learn quickly
- Timely, professional, courteous correspondence and communication with clients, vendors, and colleagues
- Ability to prioritize and multi-task.
- Ability to work in a fast-paced environment.
- Hard working and reliable with a strong work ethic
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Bi-Lingual Patient Liaison (English and Spanish) employer: Scout Clinical
Contact Detail:
Scout Clinical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bi-Lingual Patient Liaison (English and Spanish)
✨Tip Number 1
Familiarise yourself with the clinical trial process and the specific needs of patients involved. Understanding the nuances of patient support in clinical research will help you stand out during interviews.
✨Tip Number 2
Brush up on your bilingual communication skills, especially in a customer service context. Being able to demonstrate your fluency in both English and Spanish through role-play scenarios can impress interviewers.
✨Tip Number 3
Network with professionals in the life sciences and clinical trial sectors. Engaging with industry groups on platforms like LinkedIn can provide insights and connections that may lead to job referrals.
✨Tip Number 4
Prepare to discuss your experience with travel logistics and vendor management. Be ready to share specific examples of how you've successfully coordinated complex arrangements in previous roles.
We think you need these skills to ace Bi-Lingual Patient Liaison (English and Spanish)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and the life sciences industry. Emphasise your bilingual skills in English and Spanish, as well as any experience you have with travel logistics or working with vendors.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for patient support and your ability to manage travel arrangements. Mention specific examples of how you've provided excellent service in previous roles, especially in fast-paced environments.
Highlight Relevant Skills: In your application, clearly outline your strong computer skills, particularly with Excel and Word. Discuss your attention to detail and ability to manage deadlines, as these are crucial for the role of a Patient Liaison.
Showcase Your Communication Skills: Since the role requires timely and professional communication, provide examples of how you've effectively communicated with clients, vendors, and colleagues in both English and Spanish. This will demonstrate your suitability for the position.
How to prepare for a job interview at Scout Clinical
✨Showcase Your Bilingual Skills
Since the role requires fluency in both English and Spanish, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking about your experiences in both languages.
✨Highlight Relevant Experience
Make sure to discuss your previous experience in customer service or the life sciences industry. Provide specific examples of how you've handled patient interactions or managed travel logistics, as this will show your suitability for the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to manage multiple tasks or resolve issues under pressure, and be ready to explain how you handled them effectively.
✨Demonstrate Attention to Detail
Given the importance of accuracy in processing travel requests and reimbursements, be prepared to discuss how you ensure attention to detail in your work. You could mention tools or methods you use to stay organised and track deadlines.
