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For Companies At a Glance
- Tasks: Welcome customers, assist with their needs, and maintain store standards.
- Company: Join Frasers Group, a leading UK retailer with luxury brands like Flannels and Tessuti.
- Benefits: Flexible hours, dynamic work environment, and opportunities for growth.
- Why this job: Be part of a forward-thinking team reshaping retail while gaining valuable experience.
- Qualifications: Strong communication skills and a passion for fashion are essential.
- Other info: Hours may vary weekly; perfect for students seeking flexible work.
As a Frasers Group team member, you will be part of one of the United Kingdom's fastest-growing retailers. Our luxury division includes brands such as Flannels, Frasers, Cruise, Van Mildert, 18 Montrose, Tessuti, Scotts, and Giulio. We are rethinking retail, and with our varied collection of brands, we've never been afraid to strive forward and change the way the industry operates, diversifying our portfolio and elevating stores. We are pushing the boundaries of traditional retail environments and future-proofing our business. To continue our growth and expansion, we now require truly exceptional, driven, and proven Sales Assistants to join our team.
Key Contribution Areas
- Greet customers with a sincere and warm welcome, ensuring they know you are there to help.
- Ask open questions to understand customers' needs.
- Recommend, select, and locate the correct merchandise for customers.
- Provide information about in-store offers, promotions, and store cards.
- Receive and process cash and card transactions.
- Stay updated on the latest trends and product knowledge.
- Maintain a customer-friendly and customer-focused environment at all times.
- Guarantee a high level of customer service consistently.
- Educate and guide customers about the brands and products we sell.
- Offer alternatives and suggest add-on sales when appropriate.
- Ensure store standards are maintained and the store is prepared for the next trading day.
- Comply with all brand policies and procedures at all times.
- Think without limits — think fast, fearlessly, and motivate the team.
- Own your role and results — own the basics, own your responsibilities.
- Be relevant — relevant to our people, our partners, and the planet.
This role has no guaranteed hours; hours of work can vary from week to week, and some weeks may have no hours offered.
Skills and Knowledge
- Excellent communication skills
- Ability to work effectively within a team
- Customer-focused mindset
Personal Qualities
- High energy to drive projects to completion
- Confident and assertive
- Positive and enthusiastic with a can-do attitude
- Passion for fashion retail
- Professional manner
- Fashion-conscious and trend-aware
- Flexible and reliable
Casual Sales Assistant employer: Scott's
Contact Detail:
Scott's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Sales Assistant
✨Tip Number 1
Familiarise yourself with the brands under the Frasers Group, such as Flannels and Tessuti. Understanding their unique selling points and current trends will help you engage customers effectively during your interactions.
✨Tip Number 2
Practice your communication skills by role-playing customer scenarios with friends or family. This will prepare you to ask open questions and respond to customer needs confidently when you’re on the shop floor.
✨Tip Number 3
Stay updated on the latest fashion trends and retail promotions. Being knowledgeable about what’s in vogue will not only impress your potential employers but also enhance your ability to recommend products to customers.
✨Tip Number 4
Showcase your enthusiasm for the role during any interviews or informal chats. A positive attitude and a genuine passion for fashion retail can set you apart from other candidates and demonstrate that you’re a great fit for the team.
We think you need these skills to ace Casual Sales Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail or customer service. Emphasise any previous roles where you greeted customers, processed transactions, or maintained store standards.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fashion retail and your understanding of the Frasers Group brands. Mention specific examples of how you've provided excellent customer service in the past.
Showcase Your Communication Skills: In your application, demonstrate your excellent communication skills. Use clear and concise language, and consider including examples of how you've effectively communicated with customers or team members.
Highlight Flexibility and Reliability: Since this role has no guaranteed hours, emphasise your flexibility and reliability in your application. Mention your willingness to adapt to varying schedules and your commitment to being a dependable team member.
How to prepare for a job interview at Scott's
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for fashion retail during the interview. Share your knowledge of current trends and how they relate to the brands the company represents. This will demonstrate that you are not just looking for any job, but that you genuinely care about the industry.
✨Demonstrate Excellent Communication Skills
Since the role requires a customer-focused mindset, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully interacted with customers in the past, highlighting your ability to ask open questions and understand their needs.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific scenarios in a retail environment. Think of examples where you've provided exceptional customer service or resolved conflicts. This will show that you can think on your feet and adapt to various situations.
✨Emphasise Teamwork and Flexibility
The role involves working effectively within a team, so be ready to discuss your experiences collaborating with others. Highlight your flexibility and reliability, especially since the hours can vary. This will reassure the interviewer that you can adapt to the dynamic nature of the job.
