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- Tasks: Join our team to support customer connections and manage essential communications.
- Company: SP Energy Networks powers communities with innovative energy solutions and a commitment to sustainability.
- Benefits: Enjoy 36 days annual leave, pension matching, and discounts on tech and travel.
- Why this job: Be part of a mission-driven company focused on renewable energy and community impact.
- Qualifications: Higher Education or equivalent, strong customer service skills, and computer literacy required.
- Other info: We value diversity and provide support for candidates with disabilities.
The predicted salary is between 34000 - 43000 £ per year.
Role Type: Permanent / Full Time
Salary: Up to £40,300 per annum
Location: Dumfries
Closing Date: 18th of August 2025
At SP Energy Networks our focus is on harnessing technology and innovation to create the networks of the future. Our team is building a dynamic network to meet the changing demands for electricity and increasingly, renewable electricity – safely, securely and sustainably in the communities we serve. At SP Energy Networks, we know people are central to building a better future, quicker and we are seeking new talent to join our team.
As a Technical Team Member, you will provide business support Energy Networks, Customer Connections Team.
What you’ll be doing
- Contribute as an effective, technical team member to the Connections Team.
- Manage correspondence, applications and contacts accordingly deciding and initiating the action or communication required with customers.
- Support delivery of customer and regulatory commitments.
- Ensure all customer contacts that are received by the business are dealt with in accordance with the relevant processes and timescales
- Provide administration, management support and reporting within all areas of the Connections Team.
- Deliver excellent customer service to all aspects of your operation and actively promote customer service standards within area of responsibility.
- Ensure awareness of and comply with Company Health, Safety and Environmental requirements on issues as they arise.
- Work towards a zero-accident culture and lead by example
- Use innovative IT solutions and best practices to increase efficiency.
- Administer and process all paperwork during the Project Lifecycle
- Ensure quality standards are maintained in all activities performed.
- Participate in the development / improvement of processes and procedures
What you’ll bring
- Working knowledge of network and business data management and management reporting systems
- Working knowledge of Regulatory Reporting Requirements
- Working knowledge of Guaranteed Standard, Voluntary Standard, Licence and Ofgem requirements
- Ability to work as part of a multi-functional team
- Excellent telephony skills
- Developed customer service skills
- Knowledge of Energy Networks policies, procedures and working practices.
- Knowledge of health, safety and environmental legislation
- Awareness of regulatory issues impacting on the Business
- Awareness of inter-business relationships
To be successful in this role you will need to demonstrate as a minimum:
- Higher Education or equivalent (four GCSE grades) particularly in Maths and English.
- Developed customer service skills
- Computer literacy – e.g. Microsoft Office suite
What’s in it for you
As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.
At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that – so that you have everything you need to take care of your world – today and tomorrow.
That’s Why Our Benefits Include
- 36 days annual leave
- Holiday Purchase – perfect your work/life balance with extra annual leave
- Share Schemes
- Payroll Giving and Charity Matched Funding
- Technology Vouchers – save more and spread the cost of your technology purchases
- Electric Vehicle Schemes – to help you transition to green/clean driving
- Cycle to Work scheme and Public Transport Season Ticket Loans
- Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments
- Life Assurance (4x salary)
- Access to Savesmart financial wellbeing support
- Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more
Why SP Energy Networks
SP Energy Networks is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the North West of England. We operate over 4000km of cables and lines that make-up the transmission network – connecting infrastructure like wind farms into the electricity system. It’s a role that puts us right at the heart of Scotland’s ambition to be Net Zero by 2044. And we’re taking it very seriously.
We’re investing >£5.5 billion into our transmission network, directly supporting the rapid growth needed in renewable energy. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.
Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.
We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers@scottishpower.com.
Mobility
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.
IMPORTANT
Advert will close at 23:59 GMT the day before Job Posting End Date below
August-18-2025 #J-18808-Ljbffr
Team Member (Technical) employer: ScottishPower
Contact Detail:
ScottishPower Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member (Technical)
✨Tip Number 1
Familiarise yourself with SP Energy Networks' mission and values. Understanding their commitment to renewable energy and customer service will help you align your responses during interviews, showcasing how you can contribute to their goals.
✨Tip Number 2
Network with current employees on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Brush up on your knowledge of regulatory requirements relevant to the energy sector. Being able to discuss these topics confidently will demonstrate your preparedness and understanding of the role's responsibilities.
✨Tip Number 4
Prepare examples of how you've delivered excellent customer service in previous roles. This is crucial for the position, and having specific instances ready will help you stand out during the interview process.
We think you need these skills to ace Team Member (Technical)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Technical Team Member. Emphasise your knowledge of network and business data management, customer service skills, and any relevant qualifications.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses how your background and skills make you a great fit for SP Energy Networks. Mention your understanding of regulatory requirements and your commitment to health, safety, and environmental standards.
Showcase Your Technical Skills: In your application, provide examples of how you've used innovative IT solutions or best practices in previous roles. This will demonstrate your ability to contribute effectively to the Connections Team.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at ScottishPower
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of network and business data management, as well as regulatory reporting requirements. Being able to discuss these topics confidently will show that you're prepared and understand the role.
✨Demonstrate Customer Service Skills
Since the role involves delivering excellent customer service, be ready to share examples of how you've handled customer interactions in the past. Highlight your developed customer service skills and how they can benefit the team.
✨Showcase Your Team Spirit
This position requires working as part of a multi-functional team. Be prepared to discuss your experiences working collaboratively and how you contribute to a positive team environment.
✨Familiarise Yourself with Company Values
SP Energy Networks values inclusion, diversity, and sustainability. Research these values and think about how your personal values align with them. This will help you demonstrate that you're a good cultural fit for the company.
