ScottishPower is seeking a Customer Experience Performance Lead to drive measurable improvements in customer outcomes and regulatory performance across the Customer Service Directorate. You will translate customer feedback into operational action and lead cross‑functional improvement initiatives with regular travel to SP Energy Networks sites.
In a newly formed team, you will own performance across customer journeys, build governance, present insights to senior stakeholders, and enable delivery
#J-18808-Ljbffr
Hybrid CX Performance Lead in Glasgow employer: ScottishPower
ScottishPower is an exceptional employer, offering a dynamic work environment at its Glasgow HQ where innovation meets sustainability. With a strong focus on employee well-being, the company provides generous benefits including up to 36 days of annual leave, a robust pension scheme, and opportunities for professional growth within a global leader in renewable energy. Join a diverse team committed to making a positive impact while enjoying flexible working arrangements and a culture that values inclusion and personal development.
