ScottishPower is seeking a Clerical Team Member (Customer Resolution) in Prenton to manage the full customer journey for General Enquiries. You will handle incoming calls, provide guidance, and work with district teams and partners to ensure high levels of customer satisfaction.
You will monitor performance, contribute to improvement plans, and use the CRM system to stay organised. A willingness to learn and adapt in a busy customer service environment is essential.
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Customer Resolution Specialist — General Enquiries in Birkenhead employer: ScottishPower
ScottishPower is an exceptional employer, offering a dynamic work environment at its Glasgow HQ where innovation meets sustainability. With a strong focus on employee well-being, the company provides generous benefits including up to 36 days of annual leave, a robust pension scheme, and opportunities for professional growth within a global leader in renewable energy. Join a diverse team committed to making a positive impact while enjoying flexible working arrangements and a culture that values inclusion and personal development.
