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For Companies At a Glance
- Tasks: Support Salesforce solutions and provide top-notch customer service.
- Company: Join ScottishPower, a leader in renewable energy and sustainability.
- Benefits: Enjoy flexible working, generous leave, and a strong pension scheme.
- Why this job: Be part of a team driving climate action and innovation in energy.
- Qualifications: Strong IT skills and excellent communication; Salesforce knowledge is a plus.
- Other info: This is a 12-month fixed-term contract with opportunities for growth.
The predicted salary is between 37560 - 52584 £ per year.
Application Administrator
ScottishPower HQ, Glasgow
Salary starting from £37,560
Flexible and Hybrid Working
12 Months Fixed-Term Contract
Help us create a better future, quicker
The role of Application Administrator sits within the Customer Management Value Stream in the Centre of Excellence within SP Energy Networks. In this role, you will provide support for our Salesforce solutions. You will respond to a wide range of enquiries, ensuring all aspects of customer service are met to deliver high-quality data and business support for our solutions.
What you\’ll be doing
- Act as the 1st line support for internal and external customers, responding to and resolving incidents raised in ITNow across various system applications in line with current SLAs.
- Develop and implement process documentation, keeping it updated with any changes to maximize Customer Experience.
- Contribute to the IT roadmap and Salesforce projects, including testing, training, and communication, owning related issues.
- Monitor outstanding actions through regular meetings with fellow administrators and prepare results for discussion to provide a full view of scorecard and departmental KPIs.
- Work as part of the team to deliver the CoE Business Plan, with a focus on self-development and technical growth.
What you\’ll bring
- Initiative and ability to work independently and in a team.
- Ability to prioritize workload and handle urgent matters promptly.
- Awareness of Energy Networks policies and procedures.
- Knowledge of Business Systems.
- Meticulous attention to detail.
- Ability to work in a fast-paced environment with changing priorities.
- Interest in developing technical skills.
- Knowledge of Salesforce platform and solutions (advantageous).
Minimum Criteria
- Excellent IT skills (MS Outlook, Word, PowerPoint, Excel).
- Excellent customer service and communication skills.
- Ability to adapt to change in business, system, and process environments.
What s in it for you
Along with a competitive salary reviewed annually, you will enjoy benefits such as a pension scheme with double matching contributions up to 10%, 36 days of annual leave, holiday purchase options, share schemes, charitable giving, technology vouchers, and more.
At ScottishPower, we support your wellbeing, personal development, and climate action efforts, providing benefits to help you manage your life today and tomorrow.
Why SP Energy Networks
Part of the Iberdrola Group, we operate over 4000 km of cables and lines across Scotland, North Wales, and NW England, supporting renewable energy and aiming for Net Zero by 2044. We invest heavily in our infrastructure and talent, offering diverse career opportunities in a sustainable business.
We value inclusion, diversity, and social purpose, welcoming candidates from all backgrounds. We support candidates requiring adjustments during the recruitment process. For support, contact .
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Application Administrator employer: ScottishPower
Contact Detail:
ScottishPower Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Administrator
✨Tip Number 1
Familiarise yourself with Salesforce solutions, as this role heavily involves supporting these applications. Consider taking online courses or tutorials to boost your knowledge and demonstrate your commitment to learning.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved issues in previous roles. This will help you illustrate your ability to handle enquiries effectively during the interview.
✨Tip Number 3
Network with current or former employees of ScottishPower on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Prepare to discuss your experience with IT support and incident management. Be ready to explain how you prioritise tasks and manage urgent matters, as this is crucial for the Application Administrator role.
We think you need these skills to ace Application Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Application Administrator role. Emphasise your IT skills, customer service experience, and any familiarity with Salesforce solutions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of the job description that resonate with you, such as your ability to handle urgent matters and your interest in developing technical skills.
Highlight Relevant Experience: In your application, provide examples of past experiences where you acted as a first line support or contributed to process documentation. This will demonstrate your capability to meet the demands of the role effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Application Administrator position.
How to prepare for a job interview at ScottishPower
✨Showcase Your Salesforce Knowledge
Since the role involves supporting Salesforce solutions, make sure to highlight any relevant experience or knowledge you have with the platform. Be prepared to discuss specific features or functionalities you've worked with and how they can enhance customer service.
✨Demonstrate Customer Service Skills
As the position requires excellent customer service, think of examples from your past experiences where you successfully resolved customer issues. Emphasise your communication skills and ability to handle inquiries effectively.
✨Prepare for Technical Questions
Expect questions related to IT systems and business processes. Brush up on your technical knowledge, especially around business systems and IT support. Being able to articulate your understanding will show your readiness for the role.
✨Exhibit Adaptability and Initiative
The job description mentions a fast-paced environment with changing priorities. Prepare to discuss situations where you've had to adapt quickly or take the initiative. This will demonstrate your ability to thrive in dynamic settings.
