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- Tasks: Manage outsourced call centres, ensuring sales and compliance targets are met.
- Company: ScottishPower is a leader in renewable energy, part of the Iberdrola Group.
- Benefits: Enjoy 36 days annual leave, pension matching, and discounts on tech and leisure.
- Why this job: Join a company committed to sustainability and personal growth with diverse career opportunities.
- Qualifications: Management experience in Sales/Marketing with strong communication and analytical skills required.
- Other info: Flexible working options and a focus on inclusion and diversity.
The predicted salary is between 38442 - 48000 £ per year.
PLEASE NOTE THIS ADVERT CLOSES THE DAY BEFORE ANY AUTOMATED DATE SHOWN – PLEASE REFER TO THE CLOSING DATE IN THE ADVERT
Blantyre (near Glasgow) G72 0HT
Salary from £38,442 + monthly commission
Hybrid/Flexible Working Pattern
Closing date: 15th August 2025
Help us create a better future, quicker
As Account Manager, you will be the principal point of contact between ScottishPower and nominated outsourced call centres to ensure sales, quality and compliance targets are met.
Recruiting and identifying new outsourced call centres through business development activities to meet sales targets, you will act as the principal point of contact for all marketing sales activity in relation to the nominated outsourced call centres.
What you\’ll be doing
Ensuring all sales, quality and compliance targets are met, you will successfully identify, recruit, develop and account manage outsourced call centres from operational set up to ongoing delivery.
Confirming nominated outsourced call centres have a proper contractual relationship with ScottishPower, you will ensure they are in adherence with all agreed SLAs and industry regulations/licence requirements.
Working with an Insight Telesales Data Manager, you will also ensure that nominated outsourced call centres have an ample flow of data to support their activities and that the data is prepared in such a way to maximise the benefit to the company, ensuring the lowest cost per service possible. Analysing daily performance reports for all sales, quality and compliance activities, you will be required to report on this activity and create recovery plans should they be necessary to ensure set targets are met.
What you\’ll bring
With your management experience from a Sales and/or Marketing environment, you will possess a proven ability to drive sales volumes whilst maintaining high quality levels.
Implementing your proven ability to lead and manage individuals and teams, you will be able to display your excellent communication, influencing, account management and contract negotiation experiences.
Results focused with strong analytical and planning skills, you will be flexible with working hours to cope with travel, peak workloads and customer/staff requirements.
What\’s in it for you
As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we\’ll double match your contribution up to a company contribution of 10%.
At ScottishPower, we believe it\’s the little things we do in life that make a big difference. From helping you look after your family\’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that – so that you have everything you need to take care of your world – today and tomorrow. That\’s why our benefits include:
- 36 days annual leave
- Holiday purchase – perfect your work/life balance with extra annual leave
- Share Incentive Plan and Sharesave Scheme
- Payroll giving and charity matched funding
- Technology Vouchers – save more and spread the cost of your technology purchases
- Count us in – pledge to reduce carbon emissions and help fight climate change
- Electric Vehicle Schemes – to help you transition to green/clean driving
- Cycle to Work scheme and public transport season ticket loans
- Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments
- Life Assurance (4x salary)
- Access to nudge\’ financial wellbeing support
- Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more
Why ScottishPower
ScottishPower is part of the Iberdrola Group, one of the world\’s largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we\’re at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.
Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you\’ll fit right in.
ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers scottishpower.com .
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Account Manager - outsourced telesales employer: ScottishPower
Contact Detail:
ScottishPower Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - outsourced telesales
✨Tip Number 1
Familiarise yourself with the energy sector, particularly in relation to ScottishPower and its competitors. Understanding the market dynamics and current trends will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the telesales and account management fields. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the role.
✨Tip Number 3
Prepare to discuss your experience in managing outsourced teams and driving sales performance. Be ready to share specific examples of how you've successfully met targets and improved quality in previous roles.
✨Tip Number 4
Research ScottishPower's values and commitment to sustainability. Being able to articulate how your personal values align with theirs can set you apart as a candidate who truly fits their culture.
We think you need these skills to ace Account Manager - outsourced telesales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and account management. Focus on your achievements in driving sales volumes and maintaining quality levels, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, emphasise your ability to manage relationships with outsourced call centres. Mention specific examples of how you've successfully recruited and developed teams in previous roles.
Highlight Analytical Skills: Since the role requires analysing performance reports, be sure to mention any experience you have with data analysis and reporting. Provide examples of how your analytical skills have led to improved outcomes in past positions.
Showcase Communication Skills: Effective communication is crucial for this position. Include examples of how you've influenced stakeholders or negotiated contracts in your previous roles to demonstrate your strong communication abilities.
How to prepare for a job interview at ScottishPower
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Account Manager in outsourced telesales. Familiarise yourself with sales, quality, and compliance targets, as well as the importance of maintaining relationships with call centres.
✨Showcase Your Experience
Prepare to discuss your management experience in sales or marketing. Highlight specific examples where you've driven sales volumes while ensuring high-quality standards, as this is crucial for the role.
✨Demonstrate Analytical Skills
Be ready to talk about your analytical and planning skills. Discuss how you've used data to inform decisions and improve performance in previous roles, as this will be key in analysing daily performance reports.
✨Prepare Questions
Have insightful questions prepared for the interviewers. This could include inquiries about their approach to business development or how they measure success in their outsourced call centres. It shows your interest and engagement with the role.
