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- Tasks: Provide IT support and troubleshoot issues for staff and volunteers using various digital tools.
- Company: Join the Scottish Wildlife Trust, dedicated to protecting Scotland's ecosystems for nearly 60 years.
- Benefits: Enjoy flexible working, wellness hours, and generous leave policies, plus training opportunities.
- Why this job: Be part of a passionate team making a real impact on wildlife conservation and community engagement.
- Qualifications: HNC/HND in ICT or equivalent, with two years' experience in a customer-facing role preferred.
- Other info: This is a full-time, permanent position based in Leith, Edinburgh.
The predicted salary is between 22000 - 24000 £ per year.
Salary: £26,000 - £28,000
Location: Leith, Edinburgh
Status: Full time 35 hours per week, permanent
Closing date: 12 noon Monday 23rd June 2025
Interviews: 7th July 2025
About us: For nearly 60 years, the Scottish Wildlife Trust has worked with its members, partners and supporters in pursuit of its vision of healthy, resilient ecosystems across Scotland’s land and seas. The Trust successfully champions the cause of wildlife through policy and campaigning work, demonstrates best practice through practical conservation and innovative partnerships, and inspires people to take positive action through its education and engagement activities. It also manages a network of around 120 wildlife reserves across Scotland and is a member of the UK-wide Wildlife Trusts movement.
The Role: Are you passionate about technology and helping others solve IT challenges? We are seeking a proactive and customer-focused ICT Support Officer to join the Trust. In this role, you will be the first point of contact for technical support, ensuring smooth operation of our IT systems and providing exceptional service to staff and stakeholders.
The candidate: The successful candidate will have at least an HNC/HND (or equivalent) in an ICT-Related subject and at least two years’ experience in a customer-facing or staff support role, it would be advantageous if this was within an ICT support or helpdesk environment.
Main Objectives:
- Provide day-to-day support for staff and volunteers using SharePoint, Microsoft Teams, and Office 365, including troubleshooting common issues and escalating more complex problems to our ICT contractor and line manager as required.
- Support the administration and basic configuration of the Trust’s digital systems, ensuring user accounts and permissions/access rights are kept up-to-date and in line with current best practice for cyber security and wider digital infrastructure.
- Assist in monitoring and maintaining the Trust’s ICT equipment, network, and server infrastructure, reporting faults and liaising with our ICT contractor for resolution.
- Support our ICT contractor with the external helpdesk to ensure IT problems are logged, tracked, and resolved promptly, maintaining good communication with users throughout, including assisting with staff onboarding process.
The successful candidate will ideally have:
- Experience of Office 365, Microsoft Teams and SharePoint.
- Experience of maintaining desktops, laptops, networking and servers.
- Knowledge of network security including cyber essentials.
- Ability to manage own schedule, be proactive and balance competing and diverse priorities.
- Be an effective communicator.
How to apply: Please click on the green apply now button, which will take you to our application pages, from here you can upload a CV and provide a supporting statement.
What we offer:
- Salary sacrifice schemes including Cycle to Work & Pension schemes.
- We have always been hugely flexible in our approach to how you wish to work and continue to offer a flexible approach.
- One Wellness Hour per week.
- Enhanced Pension rate upon completion of probation.
- Sick Pay Allowance.
- Enhanced Maternity/ Paternity Leave.
- Training and Development.
The Trust is a passionate employer, proactive about creating a culture of diversity and inclusive workplace that promotes and values equal opportunities for all. We welcome individuals from all networks of life, backgrounds, and experiences.
ICT Support Officer employer: Scottish Wildlife Trust
Contact Detail:
Scottish Wildlife Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Support Officer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as SharePoint, Microsoft Teams, and Office 365. Having hands-on experience or even completing online tutorials can give you a significant edge during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved IT issues for users in the past. This will demonstrate your proactive approach and ability to communicate effectively with staff and stakeholders.
✨Tip Number 3
Research the Scottish Wildlife Trust and its mission. Understanding their work and values will help you align your answers during the interview, showing that you're not just interested in the role but also in contributing to their cause.
✨Tip Number 4
Prepare questions to ask during the interview about the team dynamics and the types of challenges they face in ICT support. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
We think you need these skills to ace ICT Support Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the ICT Support Officer position. Tailor your application to highlight how your skills and experiences align with these needs.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in ICT support roles. Highlight your familiarity with Office 365, Microsoft Teams, and SharePoint, as well as any experience with network security.
Write a Compelling Supporting Statement: In your supporting statement, demonstrate your passion for technology and customer service. Provide specific examples of how you've successfully resolved IT challenges in previous roles and how you can contribute to the Trust's mission.
Proofread Your Application: Before submitting, carefully proofread your CV and supporting statement for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Scottish Wildlife Trust
✨Know Your Tech
Make sure you brush up on your knowledge of Office 365, Microsoft Teams, and SharePoint. Be prepared to discuss your experience with these tools and how you've used them to solve problems in the past.
✨Showcase Your Customer Service Skills
As an ICT Support Officer, you'll be the first point of contact for technical support. Highlight your experience in customer-facing roles and share examples of how you've effectively communicated with users to resolve their issues.
✨Demonstrate Proactivity
The role requires someone who can manage their own schedule and balance priorities. Be ready to discuss how you've taken initiative in previous positions, whether it's troubleshooting issues before they escalate or improving processes.
✨Understand Cyber Security Basics
Familiarise yourself with network security principles, especially cyber essentials. Be prepared to discuss how you would ensure user accounts and permissions are managed securely, as this is a key part of the role.
