Workplace Services Coordinator

Together we are Trusted to Serve Scotland. At Scottish Water we look after Scotland's most precious natural resource. From source to tap, we’re guarding Scotland’s reputation for refreshingly pure water, and caring for our environment at the same time. We’re looking for a Workplace Services Co-ordinator to join our Workplace Services East Team based in our Fairmilehead Office (Moving to Waverly Court, Edinburgh, EH8 8BG in Autumn 2026), with visits to our other sites. The role provides a comprehensive, customer‑focused Workplace Service that supports the effective day‑to‑day operation of the business.

What you'll do

• You will be coordinating and responding to customer requests and enquiries, such as replacing printer and photocopier toners, setting up meeting rooms, providing guidance on the use of conference equipment (including laptops, PCs, projectors and video‑conferencing facilities), resolving equipment faults through first‑fix remedies, or arranging supplier service and maintenance visits when required.
• The role also supports Health and Safety by delivering building inductions, undertaking Display Screen Equipment (DSE) assessments, managing fire procedures and documentation, arranging fire warden training, coordinating fire tests and drills, liaising with the Fire Service when necessary, and maintaining first aid supplies, notices and certification across offices and depots.
• Responsibilities extend to the procurement of goods and services, including IT consumables and stationery, monitoring spend and purchase cards, processing receipts and invoices, closing orders, overseeing contractor performance, conducting cleaning quality inspections, and resolving or escalating local issues appropriately.
• The post holder coordinates local and non‑project internal moves and supports the Team Leader with project or multi‑site relocations, while maintaining high standards of housekeeping through proactive fault‑finding, building inspections, signage checks, notice board updates and kitchen upkeep.
• Additional duties include delivering various Workplace services such as reception, mail handling, deliveries, maintaining recycling facilities, and general operational tasks.
• The role also supports security systems by issuing and managing ID badges and swipe cards, programming and removing access with appropriate approval, conducting first‑level fault resolution, producing standard reports, and retrieving ID badges for destruction when employees leave Scottish Water.

What you'll need

The role requires an individual with an excellent customer focus, strong communication skills and good organisational ability, supported by proficiency in digital software. A working knowledge of office equipment and an understanding of health and safety practices are desirable, enabling the post holder to deliver effective, safe and customer‑centred workplace services.

Looking out for you

While the work we do is important, we know it’s not the only thing that matters. That’s why we make sure you have everything you need to find a good work-life balance. You’ll get plenty of time to recharge with 38 days of holiday every year (including public holidays). You can even buy five more if you need a little extra time. You can also take paid time off to volunteer in your community. When it comes to major life events we have family-friendly policies around adoption, maternity, and parental leave. And for the everyday? We embrace flexible working. For your future, there’s our pension (the ‘know-what-you’ll-get-when-you-retire’ kind), as well as life assurance. As for some nice extras? You can expect an annual company bonus. Not to mention access to SW Splash – handy rewards that can save you money on holidays, bills, and shopping.

The not-so-small print

This role will be a Grade 3. If you’re new to Scottish Water, you’ll join us on a starting salary of £30,030. Performance-driven pay progression would then allow you to move through the range to a maximum of £34,050. Job offers at Scottish Water are conditional, and will be confirmed on completion of our pre-employment screening, e.g. referencing, criminal record checks, license checks, etc. These checks are conducted on our behalf by a third party. Don’t worry - we’ll ask your permission before starting these checks. If you’re interested in this role – or know someone else who might be - we’ll be accepting applications until the 16th June 2026.

A few final things worth knowing… Research shows that some people avoid applying for jobs unless they can meet every single criteria. If you’re interested in this job, but don’t tick all the boxes, apply anyway! We hardly ever hire people who can do every part of a job from Day One. Everyone has a learning curve. So don’t rule yourself out! Let us know if there are any changes we can make to our recruitment process to help you perform at your best. Lots of our people have disabilities or neurodiverse conditions (including some of our recruiters!). We're also aware that some people might be experiencing temporary challenges because of life events, like menopause. We’re very used to making adjustments, so please don’t be afraid to ask.

As part of our commitment to developing a flourishing Scotland, it’s important that all our employees are Scottish taxpayers. If you join us, your home address will need to be in Scotland. If you don’t already live here, you'll need to commit to moving here within your first three months. Please note, Scottish Water takes the safety, health and wellbeing of our employees, colleagues and customers very seriously and as such you may be subject to Drug & Alcohol testing in line with our policy.

Finally (finally!), candidates who haven’t submitted an application in the last 12 months will have their records removed from our recruitment database. You won’t need to do anything. Your data will be automatically deleted.