Water Response Team Leader

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Together we are Trusted to Serve Scotland.

Most people don’t think too much about how clean water reaches their taps.

But Scottish Water does. In fact, it’s all we think about.

Want to join us? Join the Water Response Team in the role of Water Response Team Leader covering the Tay region, part of the Networks family within Customer Water Services.

What you’ll do

You’ll be reporting to the Water Response Operations Team Manager, this key Operational Role will be responsible for the Repair & Maintenance of the clean water network across the Tay region. You will be driving high standards and best practice in Health, Safety and Wellbeing, Customer Service, Water Quality with focus on Innovation and Efficiency. This key SW Grade 7 role will target continued operational performance improvements across a diverse and challenging area.

Supported by your Operational Team Coach you will lead, manage, motivate and coach your Network Maintenance Operatives to ensure staff have the right skills, training and demonstrate the correct behaviours in order to deliver an exceptional service whilst enhancing Scottish Water’s reputation. You’ll also work closely with your key supply chain partners to ensure the same.

Take ownership for and develop a culture for all aspects of performance management for the team and your supply chain partners, ensuring that you deliver high levels of service with effective financial control. Implementing resource management procedures, regular monitoring of activities and responding to escalating issues.

To maximise the productivity of the team through leading, managing and championing a performance management culture including regular coaching of individuals. Measuring operational performance and compliance using a range of KPI’s and conducting root cause analysis.

Build, improve and maintain relationships with both internal and external customers, supply chain partners and other stakeholders. Supporting complex planning activities and overseeing higher risk activities when required for your area.

Key metrics include : Health & Safety performance, Employee Feedback, Customer Service performance, Wate Quality Compliance, and Budget Control.

What you’ll bring

Capable of developing people to realise their full potential and achieve results through effective coaching, delegation, and have previous leadership experience.

A proven track record of successful change management and delivering efficiencies and service improvement.

Ability to make decisions based on analysis of information within a very fast paced, regulatory environment and have experience of engaging key stakeholders (internal & external) to achieve positive outcomes.

An understanding of the legislative and regulatory environment, including in depth knowledge and application of H&S standards within which Scottish Water operates.

A Full UK Current Driving License is essential.

Looking out for you

While the work we do is important, we know it’s not the only thing that matters. That’s why we make sure you have everything you need to find a good work-life balance.

This is a full time role (37 hours per week), with some weekend working required. But you’ll get plenty of time to recharge with 38 days of holiday every year (including public holidays). And you can even buy five more if you need a little extra time. You can also take time off to volunteer in your community.

When it comes to major life events we have family-friendly policies around adoption, maternity, and parental leave. And for the everyday? We embrace flexible working.

For your future, there’s our pension (the ‘know-what-you’ll-get-when-you-retire’ kind), and life assurance.

As for some nice extras? You can expect an annual company bonus. Not to mention access to SW Splash – handy rewards that can save you money on holidays, bills, and shopping.

The not-so-small print

This role will be a Grade 7. If you’re new to Scottish Water, you’ll join us on a starting salary of £44,030. Performance-driven pay progression would then allow you to move through the range to a maximum of £55,000.

The role requires site working at various locations within the Tay region and the successful candidate should be prepared to travel, as well as provide support in other geographical areas, as and when required.

Location will be flexible but significant travel is required to manage the operation.

The successful applicant will also be required to participate in an Escalation standby rota.

If you’re interested in this role – or know someone else who might be – we’ll be accepting applications until midnight on the 5th of August 2025.

Job offers at Scottish Water are conditional, and will be confirmed on completion of our pre-employment screening, e.g. referencing, criminal record checks, license checks, etc. Screening is conducted on our behalf by a third party, and must be completed before your start date. Don’t worry – we’ll only start these checks once you’ve accepted an offer.

A few final things worth knowing…

Research shows that some people avoid applying for jobs unless they can meet every single criteria. If you’re interested in this job, but don’t tick all the boxes, apply anyway! We hardly ever hire people who can do every part of a job from Day One. Everyone has a learning curve. So don’t rule yourself out!

Let us know if there are any changes we can make to our recruitment process to help you perform at your best. Lots of our people have disabilities or neurodiverse conditions (including some of our recruiters!). We\’re also aware that some people might be experiencing temporary challenges because of life events, like menopause. We’re very used to making adjustments, so please don’t be afraid to ask.

As part of our commitment to developing a flourishing Scotland, it’s important that all our employees are Scottish taxpayers. If you join us, your home address will need to be in Scotland. If you don’t already live here, you\’ll need to commit to moving here within your first three months.

Finally (finally!), candidates who haven’t submitted an application in the last 12 months will have their records removed from our recruitment database. You won’t need to do anything. Your data will be automatically deleted.

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