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For Companies At a Glance
- Tasks: Join the Independent Customer Group to represent Scottish communities and influence water services.
- Company: Scottish Water, a publicly owned utility focused on customer needs.
- Benefits: £37.71 per hour, travel expenses covered, and a chance to impact public service.
- Why this job: Make a real difference in your community by shaping water services for Scotland.
- Qualifications: Experience in community engagement and strategic planning is preferred.
- Other info: Commit to a 2-year term with potential for reappointment; meetings held monthly.
The predicted salary is between 37 - 38 £ per hour.
Scottish Water is piped by us but owned by you. As a publicly owned utility, we put our customers at the heart of everything we do. The Independent Customer Group (ICG) was created in 2021; it’s part of Scottish Water but is operationally independent. Its role is to challenge and support Scottish Water to ensure that the views of customers and communities are reflected in the strategic decisions and operations of the company. It also has a role in coordinating and sharing research being undertaken across the sector to gain insight into customer and community expectations and priorities in relation to water and waste water services. We’re looking for 2 new members to join the ICG to ensure Scottish Water continues to deliver service excellence in the future.
What you’ll do
Appointees to the ICG typically commit to an initial period of 2 years. The Group meets once a month in person for a full day meeting usually in Scottish Water offices in Edinburgh or Stepps (Glasgow). Between meetings, members might be asked to represent the Group at other meetings with Scottish Water and/or other water sector stakeholders. These meetings can be online or in person depending on the subject matter. Collectively the group hear from Scottish Water leaders and internal and external specialists on a range of topics, and provide feedback, ideas and challenge. Typical subject areas include:
- Scottish Water’s continuing transformation to become a fully customer centric organisation and to achieve its Vision and Strategic Ambitions (Our Sustainable Future Together - Scottish Water)
- The development of customer and community centric proposals within Scottish Water’s Business Plan for 2027-33 (Scottish Water £13.4bn Business Plan (2027–2033) - Scottish Water)
- Service standards and performance against them
- Strategic customer research and the interpretation of results
- Exploring approaches which make sure that the views of customers and communities are at the centre of Scottish Water’s investment decisions
- Reviewing Scottish Water’s actions after significant customer and community events
- Within the context of the regulatory framework, providing a customer perspective to develop Scottish Water’s annual scheme of charging.
The ICG is an important customer voice in Scottish Water's strategic planning. Appointments to the ICG will be made jointly by the ICG and Scottish Water.
What you’ll need
You will be someone who is committed to public service. You’ll be representing the views of the people of Scotland and making sure their interests are heard and understood. So, a high degree of integrity, objectivity, accountability, openness, and honesty is key. You’ll be part of a diverse team – interacting with a range of stakeholders. So effective team working, committee working skills and decision-making skills are essential. The information the ICG is asked to review can be complicated. It’s important that you’re able to absorb, evaluate and interpret complex data, including technical and financial information. On this occasion we are looking for people with experience in the field of community engagement. We’re also keen to have representation on the group from people with a central government/local government background at senior level. Experience of strategic planning would also be useful.
The not-so-small print
ICG members are Public Appointees. They are not employees of Scottish Water or the Scottish Government and do not receive a salary or benefits of an employee. ICG members are appointed for an initial period of 2 years, and can then be reappointed for further terms, to a maximum of 8 years. The pay rate for this role will be £37.71 per hour. We will also refund travel expenses for members travelling to and from ICG meetings. Applications will be open until Midnight on Monday 6th of April. Interviews will be held week commencing 20th April.
Independent Customer Group Members (Scotland-wide) in Stepps employer: Scottish Water
Contact Detail:
Scottish Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Independent Customer Group Members (Scotland-wide) in Stepps
✨Tip Number 1
Get to know Scottish Water and the ICG inside out! Familiarise yourself with their mission, values, and recent projects. This will help you speak confidently about how your experience aligns with their goals during interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former ICG members on LinkedIn or at industry events. They can provide insider tips and might even give you a heads-up on what to expect in the interview process.
✨Tip Number 3
Prepare for those tricky questions! Think about how you would handle complex data or community engagement scenarios. Practising your responses will help you feel more at ease when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always here to support you throughout the process, so don’t hesitate to reach out if you have questions.
We think you need these skills to ace Independent Customer Group Members (Scotland-wide) in Stepps
Some tips for your application 🫡
Be Authentic: When you're writing your application, let your true self shine through. We want to see your passion for public service and how you can represent the views of the people of Scotland. Don’t be afraid to share personal experiences that highlight your commitment!
Showcase Your Skills: Make sure to highlight your skills in community engagement and strategic planning. We’re looking for folks who can absorb and interpret complex data, so give us examples of how you've done this in the past. It’s all about showing us what you bring to the table!
Tailor Your Application: Take a good look at the job description and tailor your application accordingly. Use the same language and focus on the key areas we’ve mentioned, like teamwork and decision-making. This shows us you understand what we’re looking for!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy to navigate. We can’t wait to hear from you!
How to prepare for a job interview at Scottish Water
✨Know Your Stuff
Make sure you’re well-versed in Scottish Water’s mission and the role of the Independent Customer Group. Familiarise yourself with their strategic ambitions and recent initiatives. This will help you demonstrate your commitment to public service and show that you understand the importance of customer-centric decision-making.
✨Showcase Your Experience
Highlight your background in community engagement and any relevant experience in strategic planning or local government. Be ready to discuss specific examples where you've successfully represented community interests or contributed to decision-making processes. This will help you stand out as a candidate who can bring valuable insights to the group.
✨Prepare for Complex Discussions
Since the ICG deals with complex data and technical information, brush up on your analytical skills. Think about how you would approach interpreting data and providing feedback. Practising how to explain complicated concepts in simple terms can also be beneficial, as it shows your ability to communicate effectively with diverse stakeholders.
✨Emphasise Teamwork and Integrity
The ICG values collaboration and integrity, so be prepared to discuss how you work within a team and uphold these values. Share examples of how you’ve navigated challenging situations while maintaining openness and accountability. This will demonstrate that you’re not just a good fit for the role, but also for the culture of the group.