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For Companies At a Glance
- Tasks: Solve water supply issues and ensure safe, high-quality service for Scotland.
- Company: Join Scottish Water's Field Response team in a dynamic environment.
- Benefits: 38 days holiday, flexible working, and community volunteering opportunities.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Knowledge of water networks and strong communication skills required.
- Other info: Starting salary £32,650 with potential for performance-based progression.
The predicted salary is between 32650 - 38610 £ per year.
Overview
- Fife Area (Geog)
- Stirling WWTW
- Edin & Lothians (Geog)
Together we are Trusted to Serve Scotland.
Join our Field Response team in the Stirling and Falkirk Area and as an NSO you’ll help our teams make sure Scotland has a constant supply of safe, high-quality water.
Responsibilities
- Problem-solver extraordinaire who makes quick, accurate work of customer enquiries and network operations to help fix water supply problems.
- Operate tasks such as valve shut-offs, identifying bursts, and other duties as required.
- Work in a fast-paced, customer-centric environment that is dynamic and rewarding, while ensuring tasks are completed safely.
- Engage with internal stakeholders to resolve complex customer or network issues and provide excellent service to customers.
- Collect relevant data, report on customer issues, and promote follow-on work to recover service issues, address technical requirements, and update GIS drawings.
- Explain policies and regulations to customers, including byelaws and codes of practice.
- Carry out sampling on new mains, bursts, or customer complaints to ensure compliance with regulatory requirements.
Qualifications
- Knowledge of how the water network operates, including DOMS policies, risk assessment method statements, hygiene code, and access and transfer certificates.
- Strong health and safety focus to keep the team and customers safe.
- Excellent communication skills to provide the information customers need.
- Valid driving licence; wheels provided by the company.
- Willingness to participate in the standby rota for out-of-hours work.
Looking after you
- Commitment to work-life balance with practical support and flexible working options.
- 38 days of holiday per year (including public holidays), with option to buy up to 5 additional days.
- Opportunity to take time off to volunteer in the community.
- Family-friendly policies for adoption, maternity, and parental leave.
- Pension and life assurance, and an annual company bonus.
- Access to SW Splash benefits that can save money on holidays, bills, and shopping.
The not-so-small print
- This role is Grade 5. Starting salary £32,650; potential to progress to a maximum of £38,610 with performance-based pay progression.
- Applications open until midnight on 15 September 2025.
- Job offers are conditional and subject to pre-employment checks (reference, criminal record, license checks) conducted by a third party, with consent obtained before checks begin.
- Applicants should note that Scottish Water may require relocation to Scotland within the first three months if not currently based there.
We’re here to help. Ask us anything at SWRecruitment@ScottishWater.co.uk
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Network Service Operator - Field Response employer: Scottish Water
Contact Detail:
Scottish Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Service Operator - Field Response
✨Tip Number 1
Get to know the company! Research Scottish Water and their values. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit for their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to problem-solving and customer service. Use real-life examples from your experience to demonstrate how you handle challenges in a fast-paced environment.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and might even lead to a referral, which can boost your chances of landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and helps us keep track of all applicants efficiently.
We think you need these skills to ace Network Service Operator - Field Response
Some tips for your application 🫡
Show Your Problem-Solving Skills: In your application, highlight any experiences where you've tackled challenges head-on. We want to see how you can think on your feet and resolve issues, just like you'll need to do as a Network Service Operator.
Communicate Clearly: Since excellent communication is key in this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from sharing examples of how you've effectively communicated with customers or colleagues in the past.
Demonstrate Your Knowledge: Familiarise yourself with the water network operations and relevant policies. Mention any specific knowledge you have about DOMS policies or health and safety regulations in your application to show us you're ready for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Scottish Water
✨Know Your Water Network
Familiarise yourself with how the water network operates, including DOMS policies and hygiene codes. Being able to discuss these topics confidently will show your understanding of the role and impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled customer enquiries or network issues in the past. Highlight your quick thinking and ability to resolve problems efficiently, as this is crucial for a Network Service Operator.
✨Communicate Clearly
Practice explaining complex information in simple terms. Since excellent communication skills are essential for this role, being able to convey policies and regulations clearly will demonstrate your suitability.
✨Emphasise Safety First
Be ready to discuss your approach to health and safety in the workplace. Share any relevant experiences where you prioritised safety, as this aligns with the company's commitment to keeping both the team and customers safe.
