At a Glance
- Tasks: Join our team to resolve customer enquiries and maintain Scotland's water network.
- Company: Scottish Water, committed to serving and protecting Scotland's water resources.
- Benefits: 38 days holiday, flexible working, community volunteering time, and a pension plan.
- Other info: Opportunities for career growth and a supportive environment for all applicants.
- Why this job: Make a real difference in your community while enjoying a great work-life balance.
- Qualifications: Knowledge of industry standards and strong communication skills are essential.
The predicted salary is between 33951 - 39911 £ per year.
Together we are Trusted to Serve Scotland. Scottish Water has an exciting opportunity for a self-motivated, flexible individual to join our Team as a Field Response Network Service Operative in the Central Belt area.
What you’ll do
- You’ll work as part of the Field Response team, representing Scottish Water when responding to customer enquiries.
- You’ll make quick, well‐judged decisions to resolve issues efficiently and keep disruption to a minimum.
- You’ll help protect the quality and integrity of our water network and assets, both new and existing.
- Using modern leak detection equipment, you’ll support fast fault finding and help ensure repairs are completed within an efficient timescale.
- You’ll always work safely, following Scottish Water health and safety policies and meeting all statutory requirements.
- You’ll follow DOMS policies and procedures and apply the hygiene code of practice in everything you do.
- You’ll listen to customers, show empathy, and communicate clearly to help resolve issues in challenging situations.
- You’ll work confidently both on your own and as part of a team, managing your workload and meeting critical deadlines.
- You’ll ensure all work is carried out safely to protect yourself, your colleagues and the public.
- You’ll use IT systems confidently and stay organised while working in a fast‐paced environment.
What you’ll need
- You’ll have a good working knowledge of industry standards and legislation, including HAUC specifications for reinstatement works and relevant Health and Safety requirements.
- You’ll understand and apply water and sewer hygiene codes of practice, including DOMS.
- You’ll be familiar with key regulations such as the Transport Scotland Act and be confident applying plumbing and meter standards in practice.
- You’ll also be comfortable keeping clear records and following procedures accurately.
- You’ll be customer‐focused, with strong communication, reporting and follow‐up skills.
- You’ll be a confident problem solver who can manage queries and build positive working relationships with both internal and external stakeholders.
- You’ll be flexible and willing to take part in a standby rota, helping Scottish Water maintain service coverage 365 days a year.
Looking out for you
While the work we do is important, we know it’s not the only thing that matters. That’s why we make sure you have everything you need to find a good work-life balance. You’ll get plenty of time to recharge with 38 days of holiday every year (including public holidays). You can also take paid time off to volunteer in your community.
When it comes to major life events we have family-friendly policies around adoption, maternity, and parental leave. And for the everyday? We embrace flexible working.
For your future, there’s our pension, as well as life assurance. As for some nice extras? You can expect an annual company bonus.
The not-so-small print
This role will be a Grade 5. If you’re new to Scottish Water, you’ll join us on a starting salary of £33,951. Performance-driven pay progression would then allow you to move through the range to a maximum of £39,911.
Job offers at Scottish Water are conditional, and will be confirmed on completion of our pre-employment screening, e.g. referencing, criminal record checks, license checks, etc.
If you’re interested in this role – or know someone else who might be - we’ll be accepting applications until the 1st June 2026.
A few final things worth knowing...
Research shows that some people avoid applying for jobs unless they can meet every single criteria. If you’re interested in this job, but don’t tick all the boxes, apply anyway! We hardly ever hire people who can do every part of a job from Day One. Everyone has a learning curve. So don’t rule yourself out!
As part of our commitment to developing a flourishing Scotland, it’s important that all our employees are Scottish taxpayers. If you join us, your home address will need to be in Scotland. If you don’t already live here, you'll need to commit to moving here within your first three months.
Please note, Scottish Water takes the safety, health and wellbeing of our employees, colleagues and customers very seriously and as such you may be subject to Drug & Alcohol testing in line with our policy.
Finally, candidates who haven’t submitted an application in the last 12 months will have their records removed from our recruitment database.
Network Service Operator employer: Scottish Water
Scottish Water is an exceptional employer that prioritises the well-being and development of its employees, offering a generous 38 days of holiday, flexible working options, and family-friendly policies. With a strong commitment to community engagement and employee growth, you will find ample opportunities to advance your career while enjoying a supportive work culture in the vibrant Central Belt of Scotland. Join us to make a meaningful impact on water services while benefiting from competitive pay and unique rewards.
StudySmarter Expert Advice🤫
We think this is how you could land Network Service Operator
✨Tip Number 1
Get to know the company! Research Scottish Water and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. As a Network Service Operator, you'll need to interact with customers and colleagues. Role-play common scenarios with a friend to boost your confidence and improve your problem-solving skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to water services. Building relationships can give you insider knowledge and potentially lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining Scottish Water and ready to contribute to keeping Scotland's water network running smoothly.
We think you need these skills to ace Network Service Operator
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're excited about the opportunity to join our team and make a difference in Scotland.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the job description. We love seeing candidates who take the time to connect their background to what we’re looking for!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your qualifications effectively. Remember, less is often more!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Scottish Water
✨Know Your Stuff
Make sure you brush up on your knowledge of industry standards and legislation, especially HAUC specifications and health and safety requirements. Being able to discuss these confidently will show that you're serious about the role and understand what it entails.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in the past, particularly in customer service or technical situations. Scottish Water values quick decision-making, so demonstrating your ability to resolve issues efficiently will set you apart.
✨Communicate Clearly
Practice articulating your thoughts clearly and empathetically. Since you'll be representing Scottish Water and dealing with customers, strong communication skills are a must. Think about how you can convey complex information simply and effectively.
✨Be Ready for Practical Questions
Expect some scenario-based questions during the interview. Prepare to discuss how you'd handle specific situations related to water and sewer hygiene codes or DOMS policies. This will help showcase your practical knowledge and readiness for the role.
