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- Tasks: Resolve customer issues and maintain water network infrastructure while ensuring safety.
- Company: Join Scottish Water, a trusted provider of Scotland's pure water and environmental care.
- Benefits: Enjoy 38 days of holiday, flexible hours, and paid community volunteering time.
- Why this job: Be part of a team that makes a real impact on Scotland's water quality and community.
- Qualifications: Basic IT skills and a full driving licence are essential; experience with HGVs is a plus.
- Other info: Entry-level role with opportunities for overtime and career progression.
The predicted salary is between 22700 - 27800 £ per year.
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Together we are Trusted to Serve Scotland.
How’s this for job satisfaction: at Scottish Water we look after Scotland\’s most precious natural resource. From source to tap, we are guarding Scotland’s reputation for refreshingly pure water, and caring for our environment at the same time.
Sound good? We are looking for motivated people to join our Water Response team based in Daldowie area.
What You’ll Do
Your number-one priority is resolving customer issues. You’ll take control of any situation, investigate problems and come up with solutions that make customers happy – always making sure they’re kept up to date.
You’ll also carry out routine repairs and maintenance on Water network infrastructure, as well as plant, equipment and vehicle checks. All while putting health and safety first (Chapter 8 NSRWA will be your guide), and keeping any service disruption to a minimum.
Accurate reports are essential, so you’ll be across reporting systems for measuring performance and productivity. And as you’ll be working as part of a team, you’ll do your turn on the standby rota for out-of-hours work.
What You’ll Bring
You will need to be self-motivated, but still eager to contribute to your team’s goals. Basic IT skills are a must, as you’ll be using digital equipment and apps throughout the day. You’ll need report writing skills too – nothing fancy, but enough to get your point across clearly, quickly, and accurately.
A full, clean driving licence is non-negotiable, as you’ll need to travel around sites in the Glasgow area.
A few ‘nice to haves’: it would be ideal if you have experience with HGVs or 180/360 excavators. And experience using cable avoidance tools would be good. As would an understanding of health and safety principles for site working or skills in basic ground.
Holding a CPCS or NSRWA qualification would be great, but it’s not a must-have.
Looking out for you
While the work we do is important, we know it’s not the only thing that matters. That’s why we make sure you have everything you need to find a good work-life balance.
The normal hours for this role are Monday to Friday, from 8am until 15.30 pm. But you’ll get plenty of time to recharge with 38 days of holiday every year (including public holidays). And you can even buy five more if you need a little extra time. You can also take paid time off to volunteer in your community.
When it comes to major life events we have family-friendly policies around adoption, maternity, and parental leave.
For your future, there’s our pension (the ‘know-what-you’ll-get-when-you-retire’ kind), as well as life assurance.
As for some nice extras? You can expect an annual company bonus. Not to mention access to SW Splash – handy rewards that can save you money on holidays, bills, and shopping.
The not-so-small print
This role will be a Grade 4. If you’re new to Scottish Water, you’ll join us on a starting salary of £27,590. Performance-driven pay progression would then allow you to move through the range to a maximum of £ 32,420.
The role includes participation in a 365/24/7 standby rota to ensure reliable service delivery in relation to any water supply issues. As well as standby you will have every opportunity to significantly boost your earnings through regular overtime – paid at time and a half after 35 hours worked in a week
Job offers at Scottish Water are conditional, and will be confirmed on completion of our pre-employment screening, e.g. referencing, criminal record checks, license checks, etc. These checks are conducted on our behalf by a third party. Don’t worry – we’ll ask your permission before starting these checks.
If you’re interested in this role – or know someone else who might be – we’ll be accepting applications until midnight on 29th of July 2025
A few final things worth knowing…
Research shows that some people avoid applying for jobs unless they can meet every single criteria. If you’re interested in this job, but don’t tick all the boxes, apply anyway! We hardly ever hire people who can do every part of a job from Day One. Everyone has a learning curve. So don’t rule yourself out!
Let us know if there are any changes we can make to our recruitment process to help you perform at your best. Lots of our people have disabilities or neurodiverse conditions (including some of our recruiters!). We\’re also aware that some people might be experiencing temporary challenges because of life events, like menopause. We’re very used to making adjustments, so please don’t be afraid to ask.
As part of our commitment to developing a flourishing Scotland, it’s important that all our employees are Scottish taxpayers. If you join us, your home address will need to be in Scotland. If you don’t already live here, you\’ll need to commit to moving here within your first three months.
Finally (finally!), candidates who haven’t submitted an application in the last 12 months will have their records removed from our recruitment database. You won’t need to do anything. Your data will be automatically deleted.
We’re here to help. Ask us anything at SWRecruitment@ScottishWater.co.uk
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Network Maintenance Operator employer: Scottish Water
Contact Detail:
Scottish Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Maintenance Operator
✨Tip Number 1
Familiarise yourself with the health and safety regulations, especially Chapter 8 NSRWA, as this will be crucial in your role. Showing that you understand these principles during any discussions or interviews can set you apart from other candidates.
✨Tip Number 2
Highlight any experience you have with HGVs or excavators, even if it's minimal. Mentioning this in conversations or networking can demonstrate your readiness to take on the responsibilities of the job.
✨Tip Number 3
Engage with current employees or alumni from Scottish Water on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Be prepared to discuss how you handle customer issues and provide examples of past experiences. This is a key part of the role, and demonstrating your problem-solving skills can make a strong impression.
We think you need these skills to ace Network Maintenance Operator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills. Highlight your relevant experience in your application, especially in customer service and maintenance.
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Network Maintenance Operator role. Emphasise your IT skills, report writing abilities, and any relevant qualifications or experience with HGVs or excavators.
Craft a Strong Cover Letter: Write a cover letter that showcases your motivation for the role and how you can contribute to the Water Response team. Mention your commitment to health and safety and your ability to resolve customer issues effectively.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A well-presented application demonstrates attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Scottish Water
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Network Maintenance Operator. Be prepared to discuss how your skills and experiences align with resolving customer issues and performing maintenance tasks.
✨Showcase Your Problem-Solving Skills
Since the role involves investigating problems and coming up with solutions, think of examples from your past experiences where you've successfully resolved issues. Be ready to explain your thought process and the steps you took to achieve a positive outcome.
✨Highlight Teamwork and Communication
This position requires working as part of a team, so be prepared to discuss your experience in collaborative environments. Emphasise your communication skills, especially how you keep customers informed during service disruptions.
✨Demonstrate Health and Safety Awareness
Familiarise yourself with health and safety principles relevant to site work. Be ready to discuss any previous experience you have with safety regulations or practices, as this is crucial for the role.
