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- Tasks: Resolve customer issues and conduct maintenance on metering assets across Scotland.
- Company: Join a trusted team dedicated to keeping Scotland's water flowing.
- Benefits: Enjoy 38 days holiday, flexible working, and community volunteering leave.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Customer service skills, plumbing knowledge, and strong IT abilities are essential.
- Other info: We welcome applicants who may not meet every criterion; potential is key!
The predicted salary is between 29800 - 35760 £ per year.
Together we are Trusted to Serve Scotland. Our work keeps Scotland’s water flowing, from reservoir to tap – and from sewer to treatment plant. We are looking for Metering Technicians to join our Customer Excellence and Resilience Team in the following locations:
- Stirling to Perth
- Glasgow to Forth Valley
- East Lothian (Edinburgh towards the Borders)
- West Lothian (Edinburgh towards Bathgate)
- Dumfries to Castle Douglas
In this role, you will spend much of your time working independently on-site. You should be self-motivated and eager to contribute to team goals. You will be part of a skilled team managing proactive and reactive wholesale activities across Scotland. Your primary responsibility is resolving customer issues, investigating problems, developing solutions, and keeping all parties updated.
What you’ll do:
- Conduct routine repairs and maintenance on metering assets, prioritizing health and safety, including risk assessments and audits on Alliance Partners.
- Complete DOMS Impact Assessment Forms as required.
- Perform surveys to understand customer supply arrangements for water and wastewater, including complex sites and dye testing.
- Plumbing skills for meter installation, exchanges, and disconnections will be advantageous.
- Accurate reporting from your site visits is essential to provide License Providers with necessary information.
- Meeting targets by effectively handling metering tasks is crucial.
What you’ll need:
- Excellent customer service skills, preferably with plumbing knowledge.
- Familiarity with relevant regulations such as the Sewerage Scotland Act, Water Scotland Act, and Health and Safety at Work Act.
- Strong IT skills and clear communication, both written and verbal.
- Proficiency with digital tools and apps, report writing skills, and flexibility to work across various locations.
- Knowledge of DOMS policies, Hygiene Code of Practice, Streetworks (NRSWA), and a valid UK driver’s license.
- Nice-to-haves include experience with Salesforce/Youreka, GIS/Geofield/Field Maps, and Microsoft Office suite.
We prioritize work-life balance, offering 38 days of holiday annually (including public holidays), with options to buy additional days. We support flexible working, family-friendly policies, and community volunteering leave. Benefits include a pension, life assurance, annual bonus, and discounts through SW Splash.
This is a Grade 5 role with a starting salary of £29,800, progressing to £35,760 based on performance. Applications close at midnight on Sunday 8th June 2025. Please specify your preferred location(s) and include a cover letter explaining your suitability for the role. Offers are conditional upon pre-employment screening, including references, criminal record, and license checks, which will be conducted after acceptance of an offer.
If you don’t meet every criterion, apply anyway. We value potential and willingness to learn. We also accommodate applicants with disabilities or neurodiverse conditions and are open to making adjustments to support your application and work experience. Applicants must reside in Scotland or be willing to relocate within three months of starting.
For questions, contact us at SWRecruitment@ScottishWater.co.uk.
Metering Technicians (South of Scotland opportunities) employer: Scottish Water
Contact Detail:
Scottish Water Recruiting Team
SWRecruitment@ScottishWater.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Metering Technicians (South of Scotland opportunities)
✨Tip Number 1
Familiarise yourself with the relevant regulations mentioned in the job description, such as the Sewerage Scotland Act and Water Scotland Act. This knowledge will not only help you understand the role better but also demonstrate your commitment to compliance during any discussions.
✨Tip Number 2
Highlight your customer service skills in conversations or interviews. Since resolving customer issues is a primary responsibility, showcasing your ability to communicate effectively and handle customer concerns will set you apart from other candidates.
✨Tip Number 3
If you have experience with digital tools like Salesforce or GIS applications, be sure to mention this when networking or during interviews. Familiarity with these tools can give you an edge, as they are beneficial for reporting and managing metering tasks.
✨Tip Number 4
Consider reaching out to current employees or alumni who work in similar roles within the company. They can provide valuable insights into the team culture and expectations, which can help you tailor your approach when applying or interviewing.
We think you need these skills to ace Metering Technicians (South of Scotland opportunities)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Metering Technician position. Highlight key skills such as customer service, plumbing knowledge, and familiarity with relevant regulations.
Tailor Your CV: Customise your CV to reflect your experience and skills that align with the job. Emphasise any relevant plumbing experience, IT skills, and your ability to work independently and as part of a team.
Craft a Compelling Cover Letter: Write a cover letter that explains why you are suitable for the role. Mention your motivation to contribute to Scotland's water services and how your skills meet the job requirements. Be sure to specify your preferred location(s) as requested.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Ensure that all information is accurate and that your application presents you in the best light possible.
How to prepare for a job interview at Scottish Water
✨Show Your Customer Service Skills
Since the role involves resolving customer issues, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you successfully handled difficult situations or provided exceptional service.
✨Demonstrate Your Technical Knowledge
Familiarity with plumbing and relevant regulations is crucial. Brush up on the Sewerage Scotland Act and Water Scotland Act, and be ready to explain how your skills align with the technical requirements of the job.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to investigate issues and develop solutions, and be ready to articulate your thought process clearly.
✨Emphasise Your Flexibility and Teamwork
This role requires collaboration with various teams and stakeholders. Share examples of how you've worked effectively in a team setting and your willingness to adapt to different locations and tasks.
