Technical Customer Advisor (6 Month Fixed Term/Secondment) in Edinburgh

Together we are Trusted to Serve Scotland. Scottish Water looks after 300 reservoirs – essential for drinking water, and cherished natural spaces for communities and visitors. We’re committed to responsible public access, supporting tourism, and connecting people with their environment.

We’re looking for a Visitor Management Ranger (6-month fixed term) to join our Corporate Affairs team from April 2026. You’ll help deliver visitor management plans across key sites in Edinburgh, the Lothians, and Central Scotland.

What you’ll do

• You’ll welcome visitors, patrol key routes, and provide guidance on responsible behaviour.
• You’ll raise awareness of water risks and why reservoirs differ from other bodies of water.
• Looking after the sites, you’ll coordinate volunteer work like litter picking and engage with local community groups.
• You’ll organise and deliver events such as guided walks and talks.
• Flexibility and resourcefulness are key, along with a strong focus on health and safety.
• You’ll conduct risk assessments, report maintenance issues, and carry out minor or emergency repairs.
• You’ll also seek ways to improve site access, advising project teams on Scottish Outdoor Access Code provisions and ensuring visitor access is considered in capital projects.
• Additionally, you’ll help collect data to support reporting on visitor access targets.

What you’ll need

• You’ll have experience working with the public in a customer‑focused role, with strong communication skills to provide information, solve problems, and reassure visitors.
• A solid understanding of the Scottish Outdoor Access Code and related legislation is essential.
• You’ll enjoy working outdoors, covering rough terrain in all weather.
• Since much of the role is independent, self‑motivation is key, but you should also be keen to support team goals.

Looking out for you

While the work we do is important, we know it’s not the only thing that matters. That’s why we make sure you have everything you need to find a good work‑life balance.

• You’ll get plenty of time to recharge with 38 days of holiday every year (including public holidays). And you can even buy five more if you need a little extra time.
• You can also take paid time off to volunteer in your community.
• When it comes to major life events we have family‑friendly policies around adoption, maternity, and parental leave.
• And for the everyday? We embrace flexible working.
• For your future, there’s our pension (the ‘know‑what‑you’ll‑get‑when‑you‑retire’ kind), as well as life assurance.
• As for some nice extras? You can expect an annual company bonus. Not to mention access to SW Splash – handy rewards that can save you money on holidays, bills, and shopping.

The not‑so‑small print

• This role will be a Grade 4. If you’re new to Scottish Water, you’ll join us on a starting salary of £30,440. Performance‑driven pay progression would then allow you to move through the range to a maximum of £35,260.
• We operate Balanced Hybrid working at Scottish Water and we encourage people to work half their time in a Scottish Water location.
• If you’re interested in this role – or know someone else who might be - we’ll be accepting applications until the 25th of March 2026 at midnight.
• Job offers at Scottish Water are conditional, and will be confirmed on completion of our pre‑employment screening, e.g. referencing, criminal record checks, license checks, etc.
• Screening is conducted on our behalf by a third party, and must be completed before your start date.
• Don’t worry - we’ll only start these checks once you’ve accepted an offer.

A few final things worth knowing… Research shows that some people avoid applying for jobs unless they can meet every single criteria. If you’re interested in this job, but don’t tick all the boxes, apply anyway! We hardly ever hire people who can do every part of a job from Day One. Everyone has a learning curve. So don’t rule yourself out!

Let us know if there are any changes we can make to our recruitment process to help you perform at your best. Lots of our people have disabilities or neurodiverse conditions (including some of our recruiters!). We’re also aware that some people might be experiencing temporary challenges because of life events, like menopause. We’re very used to making adjustments, so please don’t be afraid to ask.

As part of our commitment to developing a flourishing Scotland, it’s important that all our employees are Scottish taxpayers. If you join us, your home address will need to be in Scotland. If you don’t already live here, you'll need to commit to moving here within your first three months.

Please note, Scottish Water takes the safety, health and wellbeing of our employees, colleagues and customers very seriously and as such you may be subject to Drug & Alcohol testing in line with our policy.

Finally (finally!), candidates who haven’t submitted an application in the last 12 months will have their records removed from our recruitment database. You won’t need to do anything. Your data will be automatically deleted.

We’re here to help. Ask us anything at #J-18808-Ljbffr