At a Glance
- Tasks: Provide top-notch digital support across Scotland, ensuring systems run smoothly and users are equipped.
- Company: Join Scottish Water, a trusted organisation dedicated to serving communities.
- Benefits: Enjoy 38 days of holiday, flexible working, and a competitive salary with bonuses.
- Other info: Opportunities for career growth and a supportive work environment await you.
- Why this job: Make a real impact on digital projects while building relationships and enhancing user experience.
- Qualifications: Experience in IT support, strong communication skills, and a passion for customer service.
The predicted salary is between 36410 - 46990 £ per year.
Together we are Trusted to Serve Scotland. Are you ready for a new and rewarding challenge with Scottish Water? As a Digital Specialist - Support Engineer, you will play a crucial role in delivering exceptional support to our digital users across Scotland. Through both scheduled and ad-hoc visits, you'll ensure systems run smoothly and build positive, productive relationships throughout our organization. This role offers a wide variety of responsibilities with opportunities to contribute directly to digital projects, making a tangible impact on our service delivery.
What You’ll Do
- Conduct regular and ad-hoc visits to Scottish Water sites, including those in remote areas such as the Highlands and Islands, with accommodation provided for longer trips as required.
- Provide on-site technical support to maintain and enhance our digital systems, performing a range of tasks that support both service maintenance and digital project delivery.
- Set up computers, mobile devices, and user accounts to ensure all users are digitally equipped and able to work effectively.
- Support in maintaining stock within our lockers, vending machines and stock boxes as well as the recovery and management of unused IT equipment.
- Maintain positive relationships with users, consistently upholding our high standards of customer service.
- Promote digital health and safety compliance across sites, ensuring all locations meet our digital capability standards.
- Assist other teams with their tasks as required, demonstrating flexibility and commitment to Scottish Water's collective success.
What You’ll Bring
- Proven hands-on experience in IT or digital support, technically proficient in areas including Active Directory, Microsoft 365, and troubleshooting modern desktop environments such as Windows 11.
- Strong understanding of end-user computing and familiarity with applications widely used in business settings.
- Confident, polite, and an effective communicator with a passion for excellent customer service.
- Strong organizational skills and the ability to prioritize tasks efficiently.
- A valid driver’s license and willingness to travel extensively across Scotland.
What’s in it for You?
- 38 days of holiday every year (including public holidays), with the option to buy up to 5 additional days.
- Time off to volunteer in your community.
- Family-friendly policies around adoption, maternity, and parental leave.
- Flexible working arrangements.
- Pension and life assurance.
- Annual company bonus and access to SW Splash for rewards that can save you money on holidays, bills, and shopping.
The not-so-small print
- This role will be a Grade 6 with a starting salary of £36,410, with performance-driven pay progression to a maximum of £46,990.
- Applications will be accepted until the 21st January 2026.
- We operate Balanced Hybrid working at Scottish Water and encourage people to work half their time in a Scottish Water location.
- Job offers are conditional and will be confirmed on completion of pre-employment screening.
- If you’re interested in this job but don’t tick all the boxes, apply anyway.
- We are committed to making adjustments in our recruitment process to help you perform at your best.
- All employees must be Scottish taxpayers, and if you don’t already live in Scotland, you’ll need to commit to moving here within your first three months.
- Scottish Water takes the safety, health and wellbeing of our employees seriously, and you may be subject to Drug & Alcohol testing.
- Candidates who haven’t submitted an application in the last 12 months will have their records removed from our recruitment database.
We’re here to help. Ask us anything.
Digital Specialist in Edinburgh employer: Scottish Water
Scottish Water is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive work culture that values collaboration and flexibility. With generous benefits including 38 days of holiday, family-friendly policies, and opportunities for community volunteering, employees can achieve a healthy work-life balance while contributing to meaningful digital projects across Scotland. The company fosters a positive environment where team players can thrive, ensuring that every member feels valued and empowered to make a tangible impact on service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Specialist in Edinburgh
✨Tip Number 1
Get to know the company! Research Scottish Water and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to digital support roles. Think about your past experiences and how they align with what Scottish Water is looking for. Confidence is key!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Digital Specialist in Edinburgh
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Digital Specialist role. Highlight your relevant experience with IT support, especially in areas like Active Directory and Microsoft 365, to show us you’re the right fit!
Show Your Personality:We love a friendly vibe! Don’t be afraid to let your personality shine through in your application. Share examples of how you've built positive relationships in previous roles – it’s all about that collaborative spirit!
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your skills and experiences at a glance. We appreciate clarity just as much as you do!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Scottish Water
✨Know Your Tech
Make sure you brush up on your technical skills, especially in Active Directory, Microsoft 365, and troubleshooting Windows 11. Being able to confidently discuss your hands-on experience with these tools will show that you're ready to hit the ground running.
✨Show Your Customer Service Skills
Since this role involves providing exceptional support to users, be prepared to share examples of how you've delivered great customer service in the past. Highlight your ability to build positive relationships and maintain high standards, as this is key for success at Scottish Water.
✨Demonstrate Flexibility
This job requires travel and adaptability, so be ready to discuss your willingness to visit various sites across Scotland, including remote areas. Share any previous experiences where you've had to adjust quickly to new environments or challenges.
✨Prepare Questions
Interviews are a two-way street, so think of insightful questions to ask about the team dynamics, digital projects, and how Scottish Water supports its employees. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
