Development Services Technical Specialist

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Development Services Technical Specialist

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Client:

Scottish Water

Location:

United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

60ba55880bfe

Job Views:

3

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Together we are Trusted to Serve Scotland.

It’s not every job where you make a difference for the people of Scotland. But it’s what’s behind every job here. Our work keeps Scotland’s water flowing, from reservoir to tap – and from sewer to treatment plant.

Do your bit by joining our Development Services team as a Development Services Technical Specialist.

What you’ll do

You’ll be responsible for ensuring that an excellent end-to-end customer experience is delivered with a focus on the delivery of new development water infrastructure. This includes the delivery of planned as well as reactive activities to ensure Scottish Water’s customers receive a world-class service.

As we aim to reach our goal of being Scotland\’s most trusted and valued business, you will be liaising with internal and external stakeholders and development consultants during the installation phases of new developments and ensuring the protection of the existing public water infrastructure and public health in accordance with Scottish Water policy. We aim to provide this excellent customer service to the development community across Scotland by treating and recognising all our customers as individuals.

You\’ll provide fast and accurate technical advice on water and waste water infrastructure and guidance to customers and stakeholders, adapting your delivery based on your customer type.

Reviewing and auditing technical design submissions will also be part of your role, ensuring compliance with current legislation, standards, and specification.

You\’ll manage both internal and external stakeholders, working collaboratively as ‘One Scottish Water’. You\’ll also navigate customer expectations within regulatory and legislative frameworks, including the Health and Safety at Work Act and Water (Scotland) Act, all while meeting agreed KPIs and SLAs.

What you’ll bring

Bringing a strong track record in customer service excellence, you\’ll have a background in customer service or technical expertise, such as water and wastewater design. You\’ll be confident in providing clear verbal and written reports and have a solid understanding of relevant regulations and legislations, including the Sewerage (Scotland) Act, the Water (Scotland) Act, and health and safety requirements.

A HNC or HND in an engineering subject would be desirable.

Looking out for you

While the work we do is important, we know it’s not the only thing that matters. That’s why we make sure you have everything you need to find a good work-life balance.

You’ll get plenty of time to recharge with 38 days of holiday every year (including public holidays). And you can even buy five more if you need a little extra time. You can also take paid time off to volunteer in your community.

When it comes to major life events we have family-friendly policies around adoption, maternity, and parental leave. And for the everyday? We embrace flexible working.

For your future, there’s our pension (the ‘know-what-you’ll-get-when-you-retire’ kind), as well as life assurance.

As for some nice extras? You can expect an annual company bonus. Not to mention access to SW Splash – handy rewards that can save you money on holidays, bills, and shopping.

The not-so-small print

This role will be a Grade 6. If you’re new to Scottish Water, you’ll join us on a starting salary of £36,410. Performance-driven pay progression would then allow you to move through the range to a maximum of £46,990.

If you’re interested in this role – or know someone else who might be – we’ll be accepting applications until midnight on Tuesday 19th August.

Job offers at Scottish Water are conditional, and will be confirmed on completion of our pre-employment screening, e.g. referencing, criminal record checks, license checks, etc. Screening is conducted on our behalf by a third party, and must be completed before your start date. Don’t worry – we’ll only start these checks once you’ve accepted an offer.

A few final things worth knowing…

Research shows that some people avoid applying for jobs unless they can meet every single criteria. If you’re interested in this job, but don’t tick all the boxes, apply anyway! We hardly ever hire people who can do every part of a job from Day One. Everyone has a learning curve. So don’t rule yourself out!

Let us know if there are any changes we can make to our recruitment process to help you perform at your best. Lots of our people have disabilities or neurodiverse conditions (including some of our recruiters!). We\’re also aware that some people might be experiencing temporary challenges because of life events, like menopause. We’re very used to making adjustments, so please don’t be afraid to ask.

As part of our commitment to developing a flourishing Scotland, it’s important that all our employees are Scottish taxpayers. If you join us, your home address will need to be in Scotland. If you don’t already live here, you\’ll need to commit to moving here within your first three months.

Finally (finally!), candidates who haven’t submitted an application in the last 12 months will have their records removed from our recruitment database. You won’t need to do anything. Your data will be automatically deleted.

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