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For Companies At a Glance
- Tasks: Engage with customers and solve water supply issues in a dynamic field environment.
- Company: Reputable utility company in Scotland focused on customer service.
- Benefits: Starting salary of £32,650, performance pay progression, and employee perks.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Excellent communication skills and a valid driving licence required.
- Other info: Join a supportive team with opportunities for growth and development.
The predicted salary is between 19600 - 27300 £ per year.
A utility company in Scotland is seeking a customer facing NSO to join their Field Response team. The role involves addressing customer enquiries about water supply, problem-solving in a dynamic environment, and engaging with stakeholders to ensure service quality.
Candidates must have excellent communication skills and a valid driving licence. The position offers a competitive starting salary of £32,650 with opportunities for performance-driven pay progression and various employee benefits.
Water Network Field Technician — Customer-Focused in Colne employer: Scottish Water
Contact Detail:
Scottish Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Water Network Field Technician — Customer-Focused in Colne
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is customer-focused, think about how you can effectively address customer enquiries and solve problems on the spot. Role-play with a friend or family member to build confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge and potentially a referral, which can really boost your chances.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Water Network Field Technician — Customer-Focused in Colne
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about customer interaction, make sure your application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can effectively engage with customers and stakeholders.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Water Network Field Technician role. Mention your problem-solving abilities and any relevant experience in dynamic environments.
Highlight Your Driving Experience: As a valid driving licence is a must for this position, be sure to mention your driving experience in your application. If you’ve had roles that required travel or fieldwork, let us know how that has prepared you for this job!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates regarding your application.
How to prepare for a job interview at Scottish Water
✨Know Your Stuff
Make sure you understand the basics of water supply systems and common customer issues. Brush up on any technical knowledge that might come up during the interview, as this will show your commitment to the role and help you answer questions confidently.
✨Show Off Your Communication Skills
Since this role is customer-focused, practice articulating your thoughts clearly and concisely. Think of examples from your past experiences where you successfully resolved customer enquiries or handled difficult situations. This will demonstrate your ability to engage with stakeholders effectively.
✨Be Ready for Problem-Solving Scenarios
Prepare for situational questions that test your problem-solving skills. Think about how you would handle specific scenarios related to water supply issues or customer complaints. Practising these responses can help you feel more at ease during the interview.
✨Highlight Your Driving Experience
Since a valid driving licence is essential for this role, be ready to discuss your driving experience. If you've had any relevant roles that required travel or fieldwork, mention those to show you're comfortable working in a dynamic environment.
