Network Service Operator in Colne

Together we are Trusted to Serve Scotland. Most people don’t think too much about how clean water reaches their taps or what happens to their waste water. But Scottish Water does. Frankly, it’s all we think about. Join our Field Response team in the Forth Area (West Lothian/Falkirk/Edinburgh) and as a customer facing NSO you’ll help our teams make sure Scotland has a constant supply of safe, high-quality water.

What you’ll do

• Problem-solver extraordinaire, you’ll make quick, accurate work of customer enquiries and network operations – helping fix any water supply problems. That might include turning your hand to valve shut-offs, identifying bursts, and more.
• No two days are quite the same; you will work in a fast-paced customer centric environment that is very dynamic and rewarding.
• You’ll also make sure tasks are completed safely, engage with internal stakeholders to resolve complex customer or network issues and provide excellent service to our customers.
• You’ll collect relevant data, report on customer issues and promote follow on work to recover service issues, technical requirements, GIS drawing updates, and so on.
• You’ll know your byelaws from your codes of practice, so you can explain what’s what to customers.
• Now and then you’ll carry out sampling on new mains, bursts, or customer complaints to make sure every last drop is compliant with regulatory requirements.

What you’ll bring

• You’ll know how the water network operates – bringing knowledge of DOMS policies, reviewing risk assessment method statements, hygiene code, and access and transfer certificates.
• You’ll always have your health and safety hat on to keep the team and customers safe.
• Top‑notch communication skills are essential too – our customers will turn to you for the information they need.
• You’ll provide excellent customer service to our customers and assist to resolve any issues they may have.
• You’ll need a valid driving licence, but we’ll provide the wheels.
• As part of the team, you’ll take your turn on the standby rota for out of‑hours work too.

Looking out for you

• While the work we do is important, we know it’s not the only thing that matters. That’s why we make sure you have everything you need to find a good work‑life balance.
• You’ll get plenty of time to recharge with 38 days of holiday every year (including public holidays). And you can even buy a maximum of 5 more if you need a little extra time.
• You can also take time off to volunteer in your community.
• When it comes to major life events we have family‑friendly policies around adoption, maternity, and parental leave.
• And for the everyday? We embrace flexible working.
• For your future, there’s our pension (the ‘know‑what‑you’ll‑get‑when‑you‑retire’ kind), and life assurance.
• As for some nice extras? You can expect an annual company bonus. Not to mention access to SW Splash – handy rewards that can save you money on holidays, bills, and shopping.

The not‑so‑small print

• This role will be a Grade 5. If you’re new to Scottish Water, you’ll join us on a starting salary of £32,650. Performance‑driven pay progression would then allow you to move through the range to a maximum of £38,610.
• If you’re interested in this role – or know someone else who might be - we’ll be accepting applications until midnight on the 10th December 2025.
• Job offers at Scottish Water are conditional, and will be confirmed on completion of our pre‑employment screening, e.g. referencing, criminal record checks, license checks, etc.
• Screening is conducted on our behalf by a third party, and must be completed before your start date. Don’t worry - we’ll only start these checks once you’ve accepted an offer.
• A few final things worth knowing… Research shows that some people avoid applying for jobs unless they can meet every single criteria. If you’re interested in this job, but don’t tick all the boxes, apply anyway! We hardly ever hire people who can do every part of a job from Day One. Everyone has a learning curve. So don’t rule yourself out!
• Let us know if there are any changes we can make to our recruitment process to help you perform at your best. Lots of our people have disabilities or neurodiverse conditions (including some of our recruiters!). We’re also aware that some people might be experiencing temporary challenges because of life events, like menopause. We’re very used to making adjustments, so please don’t be afraid to ask.
• As part of our commitment to developing a flourishing Scotland, it’s important that all our employees are Scottish taxpayers. If you join us, your home address will need to be in Scotland. If you don’t already live here, you’ll need to commit to moving here within your first three months.
• Please note, Scottish Water takes the safety, health and wellbeing of our employees, colleagues and customers very seriously and as such you may be subject to Drug & Alcohol testing in line with our policy.
• Finally (finally!), candidates who haven’t submitted an application in the last 12 months will have their records removed from our recruitment database. You won’t need to do anything. Your data will be automatically deleted.

We’re here to help. Ask us anything at SWRecruitment@ScottishWater.co.uk