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For Companies At a Glance
- Tasks: Lead innovative training solutions and empower teams for outstanding customer experiences.
- Company: Join one of the largest water retailers in the UK with a supportive culture.
- Benefits: Salary up to £40,000, 31 days annual leave, free gym membership, and a subsidised restaurant.
- Why this job: Make a real impact by embedding a learning culture and supporting team development.
- Qualifications: Passion for learning, strong coaching skills, and experience in delivering training.
- Other info: Fast-paced environment with excellent career growth opportunities and a commitment to diversity.
The predicted salary is between 36000 - 60000 £ per year.
Passionate about learning and inspiring others? This is your chance to lead innovative training solutions and empower teams to deliver outstanding customer experiences.
About the Role
We’re looking for a passionate and experienced Senior Learning & Development Adviser to join our People & Development team. In this role, you’ll play a key part in embedding a learning culture across Business Stream, ensuring colleagues have the skills and knowledge to deliver exceptional customer service. You’ll work closely with stakeholders to identify development needs and design, coordinate, and implement effective learning interventions. Acting as a trusted advisor, you’ll guide managers and teams to achieve their goals while championing continuous improvement and innovation in training delivery.
What You’ll Do
- Conduct training needs analysis and design targeted learning solutions.
- Facilitate engaging classroom and virtual training sessions.
- Keep induction programmes up to date and ensure smooth onboarding for new colleagues.
- Develop evaluation methods and report on ROI for all training activities.
- Build strong relationships with internal teams and external partners.
- Provide post-training support and coaching to embed learning.
What We’re Looking For
- A genuine passion for learning and development.
- Strong coaching skills and excellent communication abilities.
- Experience delivering classroom training and designing learning materials.
- Knowledge of customer systems and the water industry (or similar).
- Ability to manage multiple priorities and work flexibly as part of a team.
- Skilled in Microsoft tools and confident creating professional presentations.
- Training or coaching qualification.
- Experience working with Microsoft Dynamics and delivering training on this functionality.
- Knowledge of the full training cycle and ROI evaluation.
What’s in it for you?
You’ll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career.
- Salary up to £40,000 DOE
- Working hours Monday to Friday, between 9am and 5pm, and no evenings or weekends, so a great work life balance.
- 31 days annual leave and six bank holidays.
- Subsidised restaurant and free gym membership.
Why we’re the right fit
We’re passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we’re committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. In everything we do, we’re driven to make a positive difference, and always strive to do the right thing by our customers, our people, our local communities and the environment.
Life at Business Stream is fast-paced and exciting, where no two days are the same.
Who we are
Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 17 years’ experience of operating in a competitive water market – longer than any other retailer – we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh and employing around 350 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions.
How to make this job all yours
We’re looking to welcome exceptional people into our fantastic team, so if you think this job is for you, we’d love to hear from you. To apply, please click the ‘Apply’ button at the bottom of this page, and send us a copy of your CV. The deadline for all applications is Monday 8 December.
A Disability Confident Committed employer
If you consider yourself to have a disability, we encourage you to disclose this as part of your application. By knowing this about you, we can provide the necessary support you might require and use your unique talents effectively too.
Contact name: Recruitment Team
Email: recruitment@business-stream.co.uk
Senior Learning & Development Adviser employer: Scottish Water Business Stream Limited
Contact Detail:
Scottish Water Business Stream Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Learning & Development Adviser
✨Tip Number 1
Network like a pro! Reach out to current employees at Business Stream on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for your application process.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us how your passion for learning aligns with our mission to empower teams and deliver exceptional customer experiences.
✨Tip Number 3
Practice your training delivery skills! Whether it’s a mock session with friends or recording yourself, make sure you can showcase your engaging facilitation style during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Senior Learning & Development Adviser
Some tips for your application 🫡
Show Your Passion: Make sure to highlight your genuine passion for learning and development in your application. We want to see how you inspire others and create engaging training solutions that empower teams.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role. Focus on your coaching abilities, training delivery experience, and any relevant qualifications that make you a great fit for us.
Be Specific About Your Experience: When detailing your past roles, be specific about your achievements in training needs analysis and designing learning interventions. We love numbers, so if you can share any ROI metrics from your training activities, even better!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Scottish Water Business Stream Limited
✨Know Your Stuff
Make sure you’re well-versed in the learning and development landscape, especially in relation to customer service training. Brush up on the latest trends and best practices in training delivery, as well as any specific tools or methodologies mentioned in the job description.
✨Show Your Passion
During the interview, let your enthusiasm for learning and development shine through. Share personal stories or experiences that highlight your commitment to empowering others and fostering a learning culture. This will resonate well with the interviewers.
✨Prepare Engaging Examples
Think of specific examples where you’ve successfully designed and delivered training solutions. Be ready to discuss how you conducted needs analysis, facilitated sessions, and measured the impact of your training. Concrete examples will demonstrate your expertise and problem-solving skills.
✨Build Rapport
Since this role involves working closely with various stakeholders, practice building rapport during your interview. Show that you can connect with people easily by being personable and approachable. Ask insightful questions about their current training initiatives to show your interest in their team.
