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- Tasks: Join our team to learn business administration while gaining hands-on experience in customer service.
- Company: Business Stream, a leader in the water industry with a supportive culture.
- Benefits: Earn £20,000 plus bonuses, 31 days leave, gym access, and flexible benefits.
- Other info: Enjoy a dynamic role with opportunities for growth and development in a thriving industry.
- Why this job: Kickstart your career with a paid apprenticeship and gain a nationally recognised qualification.
- Qualifications: National 5 in English & Maths required; enthusiasm and a willingness to learn are key.
The predicted salary is between 20000 - 20000 £ per year.
Location: Lochside Crescent, Edinburgh
Duration: 12-month fixed term contract
Start date: 17 August 2026
Salary: £20,000
This role offers a salary of £20,000 and rewards package including up to 10% annual bonus, pension plan, employee discounts and flexible benefits, plus 31 days annual leave and 6 bank holidays. We also have a free onsite gym, subsidised restaurant and coffee shop.
Hours: 37 hours per week, Monday to Friday (full time).
Each year, we recruit new modern apprentices to work with us, learn new skills and gain a nationally recognised qualification. The Business Administration - SCQF Level 6 programme will be available in 2 departments:
- Customer Services: You’ll work in a customer service team that helps businesses get set up when they move into a property or close their account when they move out. The job involves checking details, keeping records accurate, and making sure customers have a smooth start or end to their service.
- Customer Operations: You will have the opportunity to rotate between two teams within our Customer Operation function. In our Metering and Billing team, you’ll check meter information, update customer accounts, and speak to customers by phone, email, or letter to answer questions and resolve issues. You’ll also work with other teams to make sure bills are correct and sent out on time. In our Credit Management team, you’ll speak to customers by phone and email to discuss payments, answer questions, and agree payment plans where needed. You’ll keep records up to date and support with payment issues that can’t be resolved straight away.
With training, you’ll build strong communication, negotiation, and customer service skills that are useful in many careers.
What will I learn?
Our MA Programme offers a real alternative to full-time college or university. By learning on the job, you’ll get to put your skills to the test immediately and with modern apprenticeships being designed to have employers and industries in mind, you’ll receive the best possible training while earning a full-time salary. We’ll give you the support and learning you need to navigate our systems and policies, and to fully understand our business so you feel confident in your role.
Apart from a thorough understanding of the business and water industry, you’ll also learn about the other areas in our business and how we all work together to ensure our collective business goals are met. You’ll be given the tools and support you need throughout your apprenticeship to be confident in delivering an excellent service for our customers. You’ll develop a range of skills including communication, problem solving and team working skills, which will benefit you in your MA role and in future roles too.
Your role as MA will be busy, with no day the same, but you’ll have support every step of the way and we’ll offer lots of opportunities to develop your learning and understanding of the water industry. And the best part, on completion of the MA programme, you’ll gain an SVQ Level 6 qualification.
What qualifications / qualities are required?
To be considered for our MA Programme, we require you to have a minimum of National 5 in English & Maths (or equivalent). This opportunity is ideally suited to candidates who have not completed a higher level qualification (for example, an HNC, HND, or university degree). If you’re an enthusiastic individual who is positive, reliable, enjoys helping others and is keen to learn, we’d love to hear from you.
Please note, your cover letter will also be reviewed as part of the selection process and should cover the following points:
- Why you are interested in applying for the role
- Why you think you’d be a strong candidate for the role
If your application is shortlisted, we will invite you into our office for an interview, with conversation focused on your transferrable skills. This is expected to take place around the week beginning 25 May 2026.
Contact information:
Contact name: Recruitment Team
Email: recruitment@business-stream.co.uk
Modern Apprenticeship - Business Administration employer: Scottish Water Business Stream Limited
Contact Detail:
Scottish Water Business Stream Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Modern Apprenticeship - Business Administration
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Business Stream. Understand their values, mission, and what they do. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Grab a friend or family member and do some mock interviews. Focus on common questions like 'Why do you want this apprenticeship?' or 'What skills can you bring to the team?'. The more you practice, the more confident you'll feel.
✨Tip Number 3
Show off your soft skills! In customer service roles, communication and problem-solving are key. Think of examples from your past experiences where you've demonstrated these skills and be ready to share them during your interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Modern Apprenticeship - Business Administration
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm and passion for the role.
Tailor Your Cover Letter: Make sure to customise your cover letter for this specific apprenticeship. Highlight why you're interested in the role and how your skills align with what we’re looking for. This shows us you’ve done your homework!
Showcase Your Skills: Think about the skills we mentioned in the job description, like communication and problem-solving. Use examples from your experiences to demonstrate how you’ve developed these skills – it’ll make your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at Scottish Water Business Stream Limited
✨Know the Role Inside Out
Before your interview, make sure you understand the specifics of the Modern Apprenticeship in Business Administration. Familiarise yourself with the responsibilities in both Customer Services and Customer Operations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Skills
Think about your transferrable skills and how they relate to the job. Whether it's communication, problem-solving, or teamwork, prepare examples from your past experiences that demonstrate these abilities. This will help you stand out as a strong candidate.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the apprenticeship programme, the team you'll be working with, or the company culture. This shows your enthusiasm and helps you determine if the role is the right fit for you.
✨Practice Makes Perfect
Consider doing mock interviews with friends or family. Practising your answers to common interview questions can help ease your nerves and improve your delivery. The more comfortable you are speaking about your experiences, the better you'll perform in the actual interview.