Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our Billing team to deliver accurate and timely bills while solving customer queries.
- Company: Business Stream, a leading water retailer in the UK with a supportive culture.
- Benefits: Starting salary of £25,887, 31 days leave, free gym membership, and a great work-life balance.
- Other info: Fast-paced environment with opportunities for career growth and inclusivity.
- Why this job: Be part of a dynamic team making a positive impact on customer service and community.
- Qualifications: Strong attention to detail and experience in delivering exceptional customer service.
The predicted salary is between 25887 - 26500 £ per year.
Are you able to think beyond the obvious? We are looking for enthusiastic candidates with the ability to work as part of a team to deliver solutions for our customers. We need you to be confident using your own initiative and problem-solving skills to think outside the box to drive queries through to resolution.
About the role
Our Billing team is responsible for the complete billing cycle. Their focus includes producing business as usual billing, reducing unbilled accounts, resolving suspended billing issues, and managing our consolidated monthly billing process. Across the department, our primary goal is to deliver accurate and timely bills to customers within agreed timeframes. You’ll also be responsible for creating and maintaining detailed records of all customer communications and actions taken, ensuring full compliance with our procedures. Above all, we’re looking for people who are committed to delivering excellent customer service in everything they do.
What makes you just right for us?
Having strong attention to detail and an eye for accuracy is critical in this role to deliver accurate and timely bills to our customers within agreed timescales. To be successful you will have experience of working closely with customers and delivering exceptional customer service. You’ll have the capability to manage a variety of tasks using multiple systems and data sources and will also need to be comfortable speaking with customers to provide updates on the progress of their enquiry.
What’s in it for you?
You’ll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career. Starting salary of £25,887, increasing to £26,500 once training and probation are complete (usually 6 - 9 months). Working hours Monday to Friday, between 9am and 5pm, and no evenings or weekends, so a great work-life balance. 31 days annual leave and six bank holidays. Subsidised canteen and free gym membership.
Why we’re the right fit
We’re passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we’re committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. In everything we do, we’re driven to make a positive difference, and always strive to do the right thing by our customers, our people, our local communities and the environment.
Life at Business Stream is fast-paced and exciting, where no two days are the same.
Who we are
Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 17 years’ experience of operating in a competitive water market – longer than any other retailer – we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh and employing around 300 people, we provide a range of services including metering and billing, water efficiency support and water and waste water management solutions.
A Disability Confident Committed employer
If you consider yourself to have a disability, we encourage you to disclose this as part of your application. By knowing this about you, we can provide the necessary support you might require and use your unique talents effectively too.
Metering and Billing Adviser employer: Scottish Water Business Stream Limited
Contact Detail:
Scottish Water Business Stream Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Metering and Billing Adviser
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Business Stream. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since the role requires thinking outside the box, try to come up with examples from your past experiences where you successfully resolved issues. This will demonstrate your initiative and ability to deliver solutions.
✨Tip Number 3
Show off your customer service skills! Be ready to discuss how you've handled customer queries in the past. Highlight your attention to detail and how you ensure accurate communication, as this is key for the Metering and Billing Adviser role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds.
We think you need these skills to ace Metering and Billing Adviser
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about the opportunity to be part of our team and contribute to delivering excellent customer service.
Highlight Your Problem-Solving Skills: Make sure to mention any experiences where you've had to think outside the box to resolve issues. We love candidates who can demonstrate their initiative and creativity in tackling challenges!
Be Detail-Oriented: Since attention to detail is crucial for this role, ensure your application is free from typos and errors. Show us that you can maintain accuracy in your written communication right from the start!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Scottish Water Business Stream Limited
✨Know Your Stuff
Before the interview, make sure you understand the metering and billing process. Familiarise yourself with common billing issues and how to resolve them. This will show your potential employer that you're proactive and ready to tackle challenges head-on.
✨Show Off Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you went above and beyond to help a customer. This will demonstrate your commitment to providing excellent service, which is crucial for this role.
✨Be Ready to Problem Solve
Expect questions that assess your problem-solving abilities. Practice thinking through scenarios where you had to think outside the box to resolve an issue. This will highlight your initiative and ability to drive queries through to resolution.
✨Attention to Detail is Key
Since accuracy is critical in this role, be prepared to discuss how you ensure attention to detail in your work. You might want to share methods you use to double-check your work or how you maintain detailed records of communications. This will reassure them that you can deliver accurate and timely bills.