At a Glance
- Tasks: Deliver outstanding service and support valued customers across the UK.
- Company: Join Business Stream, one of the largest water retailers in the UK.
- Benefits: Starting salary of £25,300, 31 days leave, free gym membership, and a great work-life balance.
- Other info: Fast-paced environment with excellent career growth and a commitment to diversity.
- Why this job: Make a real impact while building relationships and turning challenges into opportunities.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25300 - 27825 £ per year.
Passionate about delivering outstanding service? This is your chance to make a real impact! Join us at Business Stream and become a key player in supporting some of our highest-profile and most valued customers across the UK.
We’re on the lookout for someone who thrives on building great relationships, turning challenges into opportunities, and making every customer interaction count. If you’re driven, people-focused, and love working as part of a supportive team — this could be the role for you.
Overview
Why you’ll love it here:
- You’ll be the trusted partner our customers rely on, making sure they only need to contact us once to get things done.
- You’ll use your brilliant communication skills to engage with all kinds of stakeholders — adapting your style to suit the situation.
- You’ll take ownership, set clear expectations, and keep customers in the loop with proactive updates.
- You’ll collaborate across the business to make sure every enquiry is resolved quickly and effectively.
If providing exceptional service comes naturally to you — and you’re excited by the idea of working with some of the UK’s most important customers — we’d love to hear from you!
What’s in it for you?
You’ll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career.
- Starting salary of £25,300, increasing to £27,825 once training and probation are complete (usually 12 months).
- Working hours Monday to Friday, 9am to 5pm, and no evenings or weekends, so a great work life balance.
- 31 days annual leave and six bank holidays.
- Subsidised restaurant, coffee shop and free gym membership
Why we’re the right fit
We’re passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we’re committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. In everything we do, we’re driven to make a positive difference, and always strive to do the right thing by our customers, our people, our local communities and the environment. Life at Business Stream is fast-paced and exciting, where no two days are the same.
Who we are
Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 17 years’ experience of operating in a competitive water market – longer than any other retailer – we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates.
Headquartered in Edinburgh and employing around 300 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions.
How to make this job all yours
We’re looking to welcome exceptional people into our fantastic team so if you think this job is for you, we’d love to hear from you. To apply, please click the ‘Apply’ button at the bottom of this page, and send us a copy of your CV. The closing date for applications isWednesday 24 September at 5pm.
Disability information
A Disability Confident Committed employer
If you consider yourself to have a disability, we encourage you to disclose this as part of your application. By knowing this about you, we can provide the necessary support you might require and use your unique talents effectively too.
Contact
Contact name: Recruitment Team
Email: Recruitment@business-stream.co.uk
Key Case Owner employer: Scottish Water Business Stream Limited
At Business Stream, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment where every team member is valued and empowered. With competitive salaries, generous annual leave, and a strong focus on employee growth, you will thrive in a role that allows you to make a meaningful impact while enjoying a great work-life balance. Join us in Edinburgh, where you can collaborate with a passionate team dedicated to delivering outstanding service to our valued customers across the UK.
Contact Details:
Scottish Water Business Stream Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Key Case Owner
✨Tip Number 1
Get to know the company inside out! Research Business Stream, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for delivering outstanding service.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with various stakeholders, try role-playing different scenarios with friends or family. This will help you adapt your style and feel more confident during interviews.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples where you've turned challenges into opportunities in past roles. Be ready to share these stories during your interview to demonstrate how you can make every customer interaction count.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our supportive team at Business Stream.
We think you need these skills to ace Key Case Owner
Some tips for your application 🫡
Show Your Passion:Make sure to express your enthusiasm for delivering outstanding service in your application. We want to see that you’re genuinely excited about the role and how you can make a real impact!
Tailor Your CV:Customise your CV to highlight your experience in building relationships and resolving customer issues. We love seeing how you've turned challenges into opportunities, so don’t hold back!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences shine through without any fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Scottish Water Business Stream Limited
✨Know the Company Inside Out
Before your interview, take some time to research Business Stream. Understand their services, values, and what makes them stand out in the water retail industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Key Case Owner, you'll need to demonstrate excellent communication skills. Prepare examples of how you've successfully engaged with different stakeholders in the past. Think about times when you adapted your communication style to suit various situations — this will highlight your versatility.
✨Emphasise Your Problem-Solving Abilities
The job description mentions turning challenges into opportunities. Be ready to discuss specific instances where you've tackled difficult situations and how you kept customers informed throughout the process. This will illustrate your ownership and proactive approach.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and growth opportunities within Business Stream. This shows that you're not just interested in the role, but also in how you can contribute to and grow with the company.
