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For Companies At a Glance
- Tasks: Manage customer relationships and drive business growth through effective communication and problem-solving.
- Company: Join one of the largest water retailers in the UK with a supportive culture.
- Benefits: Salary up to Ā£35,000, 31 days annual leave, free gym membership, and a great work-life balance.
- Why this job: Be part of a dynamic team making a positive impact in the water industry.
- Qualifications: Strong communication skills, analytical mindset, and experience in account management.
- Other info: Inclusive workplace committed to diversity and career growth opportunities.
The predicted salary is between 28000 - 42000 Ā£ per year.
Join our team as a Sales Account Executive, where you will take ownership of a portfolio of customers, primarily managing relationships over the phone (70% deskābased, 30% fieldābased). Your main focus will be on retaining, saving, and winning back customers to achieve licensed and unlicensed gross profit growth targets. You will grow and renew existing customer contracts, identify and promote business solutions, and ensure the integrity of customer data, effective contract administration, debt management, and query resolution. This role requires you to be proactive in developing strong relationships, maximising commercial value, and providing market insights to help shape innovative solutions.
What makes you just right for us?
- We're looking for a relationship builder with the drive to grow business and deliver outstanding service.
- You can communicate effectively with all levels, quickly uncover customer needs, and translate these into solutions.
- You're organised, analytical, and confident on the phone, with a knack for solving problems quickly and thoroughly.
- Your IT skills are solid, and you're ready to contribute to continuous improvement.
- English and Mathematics at Standard Grade (or equivalent).
- Proven ability to build successful business relationships.
- Demonstrated ability to drive business growth.
- Excellent written and verbal communication skills.
- Strong organisational skills and attention to detail.
- Ability to analyse and interpret operational, financial, and technical information.
- Confident and professional telephone manner.
- Competence with standard desktop software (intermediate IT skills).
- Educated to degree level.
- Experience in account management.
- Knowledge of the water industry or relevant sector.
- Understanding of internal business processes and procedures.
- Strong negotiation and presentation skills, especially over the phone.
- Experience using Salesforce or other CRM systems.
- Meticulous approach to detail and quality.
- Full UK driving license.
What's in it for you?
- You'll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career.
- Salary up to Ā£35,000 DOE.
- Working hours Monday to Friday, between 9am and 5pm, and no evenings or weekends, so a great work life balance.
- 31 days annual leave and six bank holidays.
- Subsidised restaurant and free gym membership.
Why we're the right fit
We're passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we're committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. In everything we do, we're driven to make a positive difference, and always strive to do the right thing by our customers, our people, our local communities and the environment. Life at Business Stream is fastāpaced and exciting, where no two days are the same.
Who we are
Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 17 years' experience of operating in a competitive water market ā longer than any other retailer ā we're the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh and employing around 350 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions.
How to make this job all yours
If you think this role is right for you, we'd love to hear from you. To apply, please click the 'Apply' button at the bottom of this page, and send us a copy of your CV. The closing date for this role is Monday 12 January.
A Disability Confident Committed employer. If you consider yourself to have a disability, we encourage you to disclose this as part of your application. By knowing this about you, we can provide the necessary support you might require and use your unique talents effectively too.
Sales Account Executive in Edinburgh employer: Scottish Water Business Stream Limited
Contact Detail:
Scottish Water Business Stream Limited Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Sales Account Executive in Edinburgh
āØTip Number 1
Get to know the company inside out! Research their values, recent news, and their position in the water industry. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
āØTip Number 2
Practice your pitch! Youāll need to communicate effectively over the phone, so rehearse how youād introduce yourself and discuss your experience. Make sure you can quickly highlight how your skills align with their needs.
āØTip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
āØTip Number 4
Donāt forget to follow up! After any interviews or conversations, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Sales Account Executive in Edinburgh
Some tips for your application š«”
Tailor Your CV: Make sure your CV speaks directly to the Sales Account Executive role. Highlight your experience in account management and relationship building, and donāt forget to mention any relevant skills like negotiation and presentation.
Showcase Your Communication Skills: Since this role is all about managing relationships over the phone, itās crucial to demonstrate your excellent written and verbal communication skills. Use clear, concise language in your application to reflect your ability to communicate effectively.
Highlight Your Analytical Skills: We love a candidate who can analyse and interpret information! Make sure to include examples of how you've used your analytical skills in previous roles, especially if they relate to driving business growth or solving customer queries.
Apply Through Our Website: Donāt forget to apply through our website! Itās the best way for us to receive your application and ensures youāre considered for the role. Plus, it shows youāre keen on joining our team!
How to prepare for a job interview at Scottish Water Business Stream Limited
āØKnow Your Customers
Before the interview, research the companyās customer base and understand their needs. Be ready to discuss how you can build relationships and retain customers effectively, as this role is all about managing those connections.
āØShowcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer queries or issues in the past. Highlight your analytical skills and how they helped you identify solutions that benefited both the customer and the business.
āØDemonstrate Your IT Proficiency
Since the role requires solid IT skills, be prepared to discuss your experience with CRM systems like Salesforce. You might even want to mention specific instances where your tech skills helped streamline processes or improve customer interactions.
āØCommunicate Confidently
Practice your verbal communication skills, especially over the phone. The interviewers will be looking for a confident and professional telephone manner, so consider doing mock interviews to refine your approach and ensure you come across as personable and engaging.
