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- Tasks: Deliver excellent customer service and manage the complete billing cycle.
- Company: Join one of the largest water retailers in the UK.
- Benefits: Starting salary of £25,887, 31 days annual leave, and great work-life balance.
- Other info: Enjoy Monday to Friday hours with no evenings or weekends.
- Why this job: Be a key player in a dynamic team with opportunities for career growth.
- Qualifications: Strong attention to detail and experience in customer service.
The predicted salary is between 25887 - 26500 £ per year.
Are you able to think beyond the obvious? We are looking for enthusiastic candidates with the ability to work as part of a team to deliver solutions for our customers. We need you to be confident using your own initiative and problem-solving skills to think outside the box to drive queries through to resolution.
About the role: Our Billing team is responsible for the complete billing cycle. Their focus includes producing business as usual billing, reducing unbilled accounts, resolving suspended billing issues, and managing our consolidated monthly billing process. Across the department, our primary goal is to deliver accurate and timely bills to customers within agreed timeframes. You’ll also be responsible for creating and maintaining detailed records of all customer communications and actions taken, ensuring full compliance with our procedures. Above all, we’re looking for people who are committed to delivering excellent customer service in everything they do.
What makes you just right for us? Having strong attention to detail and an eye for accuracy is critical in this role to deliver accurate and timely bills to our customers within agreed timescales. To be successful you will have experience of working closely with customers and delivering exceptional customer service. You’ll have the capability to manage a variety of tasks using multiple systems and data sources and will also need to be comfortable speaking with customers to provide updates on the progress of their enquiry.
What’s in it for you? You’ll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career. Starting salary of £25,887, increasing to £26,500 once training and probation are complete (usually 6 - 9 months). Working hours Monday to Friday, between 9am and 5pm, and no evenings or weekends, so a great work-life balance. 31 days annual leave and six.
Metering and Billing Adviser in Edinburgh employer: Scottish Water Business Stream Limited
Contact Detail:
Scottish Water Business Stream Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Metering and Billing Adviser in Edinburgh
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and mission. This way, you can show them that you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about delivering solutions, think of examples from your past where you've tackled challenges head-on. Be ready to share these during your chat with them.
✨Tip Number 3
Show off your customer service experience! They want someone who can manage customer queries effectively, so be prepared to discuss how you've gone above and beyond for customers in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team and ready to take the next step in your career with us.
We think you need these skills to ace Metering and Billing Adviser in Edinburgh
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through. We want to see that you’re excited about the role and ready to tackle challenges head-on!
Be Detail-Oriented: Since attention to detail is key for this position, make sure your application is free from typos and errors. Double-check everything before hitting send – we love accuracy just as much as you do!
Highlight Relevant Experience: Share specific examples of your past experiences that relate to billing and customer service. We want to know how you've successfully managed tasks and resolved issues in the past.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Scottish Water Business Stream Limited
✨Know Your Stuff
Before the interview, make sure you understand the complete billing cycle and the importance of accurate billing. Brush up on any relevant systems or processes mentioned in the job description, as this will show your enthusiasm and preparedness.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled customer queries or billing issues in the past. Think about times when you had to think outside the box to resolve a problem, as this aligns perfectly with what they’re looking for.
✨Customer Service is Key
Be ready to discuss your experience in delivering excellent customer service. Highlight specific instances where you went above and beyond to help a customer, as this will demonstrate your commitment to their values.
✨Attention to Detail Matters
Since accuracy is critical in this role, be prepared to talk about how you ensure attention to detail in your work. You might even want to mention any tools or methods you use to maintain high standards in your tasks.